CompTIA CompTIA A+ Certification:  A Comprehensive Approach

CompTIA A+ Certification: A Comprehensive Approach

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Description

220-801 & 220-802 A+ Certification is the computer industry recognized credential that certifies the competency of PC Service Specialists. It is sponsored by CompTIA - the Computing Technology Industry Association, and tests are administered by Pearson VUE. This certification program is backed by over 50 Major computer hardware and software manufacturers, vendors, distributors, resellers, and publications. Certification provides a wealth of benefits to any person seeking a job in the computer industry! Your successful computer career can start with this one course, or it can serve as proof of your computer hardware and operating system knowledge as a professional already in your field.

This course features:

Video Lectures and Expert Instruction:

Our unique delivery simulates a one-on-one classroom environment, creating a more personal learning experience. Our highly certified expert instructors possess a superior understanding of the subject matter in their fields and have the ability to convey this knowledge in an effective, engaging, and professional manner to a wide audience. Practical knowledge is essential for success in a real world environment and we have chosen our instructors with this in mind - many of our instructors are business owners and have been employed in their respective fields for decades!

Demonstrations:

The hands-on demonstrations in our training allow the student to view practical application of concepts in real-world environments. Demonstrations are a way for the instructor to present how to perform a task on-screen in front of the student. This feature gives the student the power to see tasks performed by a professional in the intended environment as many times as they would like, without purchasing expensive software.

PowerPoint Slides and Visuals:

Our courses feature PowerPoint slides to illustrate concepts and complement the expert instruction. Many of the in-depth theories and processes discussed in our courses can be learned most efficiently through the detailed PowerPoint slides we provide. These slides are accompanied by an instructor voiceover to provide our students with a clear, efficient, and complete presentation of concepts.

Student Workbooks

Our courses feature printable Student Workbooks for every chapter. Our printable Student Workbooks are a study tool that allows students to take notes and bring the course material with them when they may not have access to a computer. Workbooks can also be used electronically to quickly review PowerPoint slides and training topics.

 

Topics Covered

The CompTIA A+ certification is the starting point for a career in IT. The exam covers maintenance of PCs, mobile devices, laptops, operating systems and printers

Course Introduction - Duration: 4m

Lesson 01 - Hardware Fundamentals - Duration: 2hr 8m

Topic A: Computer System Components

  • Common Computer Components
  • Live Demo - Outside of the Computer
  • Live Demo - Inside of the Computer
  • The Motherboard
  • The CPU
  • Memory
  • The System Bus
  • Live Demo - Bus Slots

Topic B: Storage Devices

  • Storage Devices
  • Power Supplies
  • Cooling Systems
  • Expansion Cards
  • Riser Cards
  • Live Demo - Riser Card
  • Firmware
  • The System BIOS
  • The POST
  • Floppy Drives
  • Hard Drives
  • Types of Hard Drives
  • Live Demo - Drive Identification
  • Optical Disks
  • Optical Drives
  • Live Demo - Optical Drive Connections
  • Tape Drives
  • Solid State Storage
  • Types of Solid State Storage

Topic C: Device Connections and Interfaces

  • Ports
  • Computer Connections
  • Serial Connections
  • Live Demo - Serial Connectors
  • Parallel ConnectionsUSB Connections
  • Live Demo - USB Connectors
  • IEEE 1394 and FireWire Connections
  • Live Demo - FireWire Cable
  • SCSI Connections
  • PATA Connections
  • SATA Connections
  • Live Demo - SATA Cable
  • Display Cable and Connector Types
  • Audio/Video Connections
  • Comparing Analog and Digital Video
  • Live Demo - Identifying Video Adapter Types
  • Wireless Device Connections
  • Lesson 01 Review

Lesson 02 - Operating System Fundamentals - Duration: 3hr 4m

Topic A: Personal Computer Operating Systems

  • Microsoft Windows
  • Microsoft Windows Features
  • Microsoft Windows 7 Versions
  • Microsoft Windows Vista Versions
  • Microsoft Windows XP Versions
  • Other Operating Systems

Topic B: Windows Control Panel Utilities

  • The Control Panel
  • Internet Options
  • Display
  • User Accounts
  • Folder Options
  • System
  • Action Center
  • Windows Firewall
  • Power Options
  • Windows XP Control Panel Utilities
  • Windows Vista Control Panel Utilities
  • Windows 7 Control Panel Utilities
  • Demo - Exploring the Windows 7 Control Panel

Topic C: Command Line Tools

  • The Command Prompt
  • Operating System Command Line Tools
  • Networking Command Line Tools
  • The Recovery Console
  • WinRE

Topic D: Windows Operating System Tools

  • Types of User Accounts
  • User Account Control
  • Group Accounts
  • System Files and Folders
  • Windows Explorer
  • Computer/My ComputerFile Extensions
  • Demo - Viewing File Extensions
  • File Attributes
  • Windows File System Types
  • Permissions
  • NTFS File Permissions
  • NTFS Folder Permissions
  • Demo - Exploring NTFS Permissions
  • Shared Files and Folders
  • Share Permissions
  • NTFS vs. Share Permissions
  • Permissions Considerations
  • User Authentication

Topic E: Windows Operating System Tools

  • Administrative Tools
  • Demo - Exploring Administrative Tools
  • Local Users and Groups
  • Device Manager
  • Demo - Using Computer Management and Device Manager
  • Task Manager
  • Demo - Using Task Manager
  • Disk Management
  • Migration Tools
  • The Registry
  • Registry Subtrees
  • Run Line Utilities
  • MSConfig
  • Demo - Exploring System Configuration Settings and Information
  • Lesson 02 Review

Lesson 03 - PC Technician Professional Best Practices - Duration: 1hr 23m

Topic A: Basic Maintenance Tools and Techniques

  • Types of Hardware Toolkits
  • Live Demo - Identifying Common Toolkit Components
  • Software Diagnostic Tools
  • Hard Drive Self-Tests
  • Software Diagnostic Tests
  • Computer Component Maintenance Techniques
  • Cleaning Compounds and Materials
  • Live Demo – Maintenance
  • Documentation and Resources
  • Compliance and Government Regulations

Topic B: Electrical Safety

  • Static Electricity
  • ESD
  • ESD Prevention Techniques
  • Live Demo – ESD
  • EMI
  • EMI Prevention Techniques
  • An ESD ToolkitElectrical Hazards
  • Electrical Safety Precautions

Topic C: Environmental Safety and Materials Handling

  • Environmental Considerations and Controls
  • Workplace Safety Issues
  • Environmental Safety Best Practices
  • General Power Issues
  • Power Protection Systems
  • Liquid Hazards
  • Chemical Hazards
  • MSDS Documents
  • Incident Reports
  • Hazardous Material Disposal Procedures

Topic D: Professionalism and Communication

  • Communication Skills
  • AUP
  • Professional Conduct
  • Prohibited Content
  • Best Practices Related to Prohibited Content or Activity
  • Computer Forensics
  • Lesson 03 Review

Lesson 04 - Peripheral Components - Duration: 1hr 1m

Topic A: Install and Configure Display Devices

  • Display Device Types
  • Display Device Settings and Features
  • Device Drivers
  • Display Device Selection Tips
  • Display Device Installation Considerations
  • Demo - Configuring Display Devices

Topic B: Install and Configure Input Devices

  • Standard Input Device Types
  • Biometric Input Device Types
  • Specialized Input Device Types
  • KVM Switches
  • Input Device Selection Tips
  • Input Device Installation Considerations
  • Demo - Configuring Input Devices

Topic C: Install and Configure Expansion Cards

  • Expansion Card Types
  • Card Selection Tips
  • Card Installation Considerations
  • Expansion Card Configuration

Topic D: Install and Configure Multimedia Devices

  • Multimedia Devices
  • Common Multimedia Devices
  • Multimedia Device Selection Tips
  • Multimedia Device Installation Considerations
  • Multimedia Device Configuration
  • Lesson 04 Review

Lesson 05 - Managing System Components - Duration: 1hr 40m

Topic A: Motherboards

  • Motherboard Sizes/Form Factors
  • Expansion Slots
  • RAM Slots
  • Integrated I/O Port Types
  • Chipsets
  • CMOS Battery
  • Live Demo - Replacing CMOS Battery
  • Jumpers and DIP Switches
  • Front Panel Connectors
  • Fan Connectors
  • Live Demo - Cooling Fins and a Fan
  • Live Demo - Processor Fan
  • Bus Speeds
  • Motherboard Power Connectors
  • Live Demo - Motherboard Power Connectors
  • Motherboard Selection Tips
  • Motherboard Installation Considerations
  • Live Demo – Motherboard

Topic B: CPUs and Cooling Systems

  • CPU Sockets
  • Intel CPU Socket Types
  • AMD CPU Socket Types
  • Cache
  • CPU Operational Characteristics
  • CPU Selection Factors
  • Cooling System Types
  • Cooling System Selection Factors
  • Live Demo - Cooling Method

Topic C: Select and Install Power Supplies

  • Power Supply Specifications
  • Power Supply Connections
  • Live Demo - Peripheral Power Connector
  • Power Supply Safety Recommendations
  • Selecting the Right Power Supply
  • Live Demo - Modern Power Supply
  • Live Demo - Legacy Power Supply

Topic D: RAM Types and Features

  • RAM Modules
  • Single-Sided and Double-Sided Memory
  • RAM Configurations
  • Types of RAM
  • ECC
  • Parity
  • RAM Characteristics

Topic E: Install and Configure Storage Devices

  • Media Capacity
  • RAID StandardsCommon RAID Types
  • Internal Storage Device Considerations
  • External Storage Device Considerations
  • Demo - Installing an Internal Storage Device

Topic F: Configure the System BIOS

  • BIOS Memory
  • BIOS Components
  • Firmware Upgrades
  • BIOS Configuration Options
  • BIOS Diagnostics
  • BIOS Monitoring Capabilities
  • Lesson 05 Review

Lesson 06 - Installing and Configuring Operating Systems - Duration: 1hr 40m

Topic A: Implement Virtualization

  • What is Virtualization?
  • Types of Virtualization
  • Components of a Virtual Environment
  • Virtual Desktop Infrastructure
  • Virtualization Requirements
  • Windows Client Virtualization Solutions
  • Demo - Creating a VM on Windows 7

Topic B: Install Microsoft Windows

  • Windows System Requirements
  • Hardware Compatibility
  • Boot Methods
  • Imaging
  • Installation Types
  • Third Party Drivers
  • Partitioning
  • Partitioning Types
  • Volumes
  • Partitioning and File System Types
  • Workgroups
  • Homegroups
  • Domains
  • Customizing System Options
  • Updates
  • Factory Recovery Partition
  • Microsoft Product Activation
  • Demo - Installing Microsoft Windows

Topic C: Windows Upgrades

  • In-Place Upgrades
  • Supported Upgrade Paths
  • Compatibility Tools

Topic D: Windows Preventive Maintenance

  • Data Backup and Restoration
  • Maintenance Tools
  • Scheduling Tasks
  • Patch Management
  • Managing Updates
  • Demo - Performing Preventive Maintenance
  • Lesson 06 Review

Lesson 07 - Customized Client Environments - Duration: 22m

Topic A: Standard Clients

  • What is a Standard Client?
  • Client Requirements
  • Virtualization Workstation
  • Virtualization Workstation Requirements

Topic B: Custom Client Environments

  • Media Design Workstations
  • Media Design Workstation Requirements
  • Audio/Video Editing Workstations
  • Audio/Video Editing Hardware Requirements
  • Gaming PCs
  • Gaming PC Requirements
  • Home Theater PC
  • Home Theater PC Requirements
  • Home Server PC
  • Home Server Requirements
  • Lesson 07 Review

Lesson 08 - Networking Technologies - Duration: 2hr 45m

Topic A: Physical Network Connections

  • Networks
  • Network Models
  • Network Interface Card Characteristics
  • Twisted Pair Cables
  • Types of Twisted Pair Cable
  • PVC Cable and Plenum Cabling
  • Twisted Pair Connectors
  • Coaxial Cables
  • Coaxial Cable and Connector Types
  • Live Demo - Coax and Coax Networks
  • Fiber Optic Cables
  • Fiber Optic Cable Types
  • Fiber Optic Connector Types
  • Wireless Connections
  • Additional Network Connection Methods

Topic B: TCP/IP

  • TCP/IP
  • IPv4 Addresses
  • Subnet Masks
  • Gateways
  • IP Address Classes
  • IPv6 Addresses
  • The IPv6 Address Format
  • IPv4 vs. IPv6
  • Addressing Schemes
  • Static vs. Dynamic Addressing
  • DHCP
  • DNS
  • Client-Side DNS
  • Demo - Identifying Your Computer's TCP/IP Information

Topic C: Network Connectivity

  • LANs
  • WANs
  • PANs
  • MANs
  • VPNs
  • Ethernet
  • Network Topologies
  • Network Device Types and Features
  • ISPs
  • Broadband Communications
  • Internet Connection Types and Features

Topic D: Ports and Protocols

  • Ports
  • TCP vs. UDP
  • Port Ranges
  • Common Ports
  • LDAP
  • SNMP
  • SSH
  • SFTP
  • SMB

Topic E: Set Up and Configure Windows Networking

  • Directory Services
  • Windows Networking Options
  • Demo - Joining a Computer to a Domain
  • Network Shares
  • Demo - Creating a Network Share
  • Network Connection Types
  • Proxy Settings
  • Remote Desktop
  • Network Location Settings
  • Firewall Settings
  • Alternative IP Address Configuration Methods
  • Network Card Properties
  • Live Demo - Network Cards and Cables

Topic F: Networking Tools

  • Cable Testers
  • Crimpers
  • Multimeter
  • Toner Probe
  • Loopback Plug
  • Punch Down Tool
  • Networking Utilities
  • Demo - Identifying Networking Tools
  • Lesson 08 Review

Lesson 09 - Installing, Configuring, and Maintaining SOHO Networks - Duration: 48m

Topic A: Install and Configure SOHO Networks

  • SOHO Networks
  • Firewalls and SOHO Networks
  • DMZs
  • NAT Implementations
  • WPS
  • Basic QoS
  • 802.11 Wireless Standards
  • WAPs
  • SSID
  • Encryption
  • Wireless Encryption Types
  • Router Settings and Configurations
  • Live Demo - Configure Router

Topic B: SOHO Network Security

  • Common SOHO Security Methods
  • Wireless Security
  • SOHO Wireless Security Methods
  • Wireless Client Configuration Options
  • Lesson 09 Review

Lesson 10 - Supporting Laptops - Duration: 29m

Topic A: Laptop Hardware and Components

  • Laptops
  • Laptop Hardware Components
  • Types of Laptop Displays
  • Laptop Display Components
  • Internal Laptop Components
  • Laptop Expansion Options
  • Special Function Keys
  • Laptop Docking Solutions
  • Laptop Locks
  • Laptop Power Supplies and Batteries
  • Demo - Power Options
  • Auto-Switching and Fixed Input Power Supplies
  • Laptop Cooling Considerations

Topic B: Install and Configure Laptop Hardware Components

  • General Laptop Support Guidelines
  • Live Demo - Inside of Laptop
  • Lesson 10 Review

Lesson 11 - Mobile Computing - Duration: 27m

Topic A: Mobile Device Technologies

  • What is Mobile Technology?
  • Mobile Operating Systems
  • Smartphones
  • Tablet PCs
  • Tablets vs. Laptops
  • Mobile Device Features

Topic B: Configure Mobile Devices

  • Mobile Security
  • Mobile Device Security Techniques
  • Network Configuration Settings
  • Bluetooth Configuration Methods
  • The Bluetooth Pairing Process
  • Data Synchronization
  • Synchronization Requirements
  • Email Configuration Methods
  • Email Server and Configuration Settings
  • Lesson 11 Review

Lesson 12 - Supporting Printers - Duration: 49m

Topic A: Printer Technologies

  • Printers
  • An MFD
  • Laser Printers
  • The Laser Print Process
  • Inkjet Printers
  • The Inkjet Print Process
  • Duplexing
  • Thermal Printers
  • Thermal Print Processes
  • Impact Printers
  • The Impact Print Process

Topic B: Install, Configure, and Maintain Printers

  • Technical Printer Components
  • Printer Supplies and Media
  • Printer Driver Types
  • Printer Driver Compatibility
  • Local and Network-Based Printers
  • Print Device Sharing
  • Printer Configuration Options
  • Printer Maintenance
  • Live Demo - Printers
  • Demo - Installing a Local Printer
  • Lesson 12 Review

Lesson 13 – Security - Duration: 1hr 16m

Topic A: Security Fundamentals

  • Corporate Security Policies
  • Security Incident Reports
  • The Principle of Least Privilege
  • Strong Passwords
  • User Education
  • Common User Security Practices
  • Authentication Methods

Topic B: Security Threats and Vulnerabilities

  • Malware
  • Types of Malware
  • Social Engineering
  • Physical Security Threats and Vulnerabilities
  • Common Wireless Security Threats

Topic C: Security Protection Measures

  • Physical Security
  • Physical Security Measures
  • Digital Security
  • Antivirus Software
  • Anti-Spyware Software
  • Firewalls
  • Social Engineering Prevention Techniques
  • Hard Drive Sanitation
  • Formatting Hard Drives for Disposal
  • Physical Destruction Methods for Computer Media

Topic D: Workstation Security

  • Windows Security Policies
  • Windows Firewall
  • Software Firewall Configuration Settings
  • Workstation Security Best Practices
  • Demo - Securing a Workstation
  • Lesson 13 Review

Lesson 14 - Troubleshooting Hardware Components - Duration: 59m

Topic A: Troubleshooting Theory

  • Troubleshooting Theory
  • Troubleshooting Models
  • Troubleshooting Template Forms

Topic B: Troubleshoot Video and Display Devices

  • Common Video and Display Issues

Topic C: Troubleshoot Hard Drives and RAID Arrays

  • Drive and Array Troubleshooting Tools
  • Common Hard Drive Symptoms
  • Common RAID Array Issues
  • SATA Troubleshooting Tips
  • PATA Troubleshooting Tips
  • SCSI Troubleshooting Tips

Topic D: Troubleshoot System Components

  • Common System Troubleshooting Tools
  • Common CPU Issues
  • Common Cooling System Issues
  • Common Motherboard Issues
  • Repair vs. Replace
  • Common RAM Issues
  • Common External Power Source Problems
  • Common Power Supply Problems
  • Power Supply Troubleshooting Considerations

Topic E: Troubleshoot LaptopsMaintenance and Handling

  • Techniques
  • Operating Environment Best Practices
  • General Laptop Issues
  • Common Laptop Keypad Issues
  • Common Wireless Connectivity Issues
  • Laptop Disassembly Best Practices

Topic F: Troubleshoot Printers

  • Common Printer Troubleshooting Tools
  • Printer Software Tools
  • Common Printer Symptoms
  • Lesson 14 Review

Lesson 15 - Troubleshooting System-Wide Issues - Duration: 51m

Topic A: Troubleshoot Operating Systems

  • Operating System Troubleshooting Tools
  • BSOD
  • System Lockup Errors
  • Input/Output Device Issues
  • Application Errors
  • Boot Issues
  • Common Operating System Symptoms
  • Error and Warning Messages in Event Viewer
  • Registry Error Messages
  • Demo - Troubleshooting a Remote Computer with Remote Desktop

Topic B: Troubleshoot Wired and Wireless Networks

  • Common Network Issues
  • Network Troubleshooting Utilities
  • Network Troubleshooting Tools
  • Demo - Troubleshooting Network Issues

Topic C: Troubleshoot Common Security Issues

  • Common Security Issues
  • Malware Removal Process
  • Malware Removal Best Practices
  • Security Troubleshooting Tools
  • Lesson 15 Review
  • Course Closure
 

Quiz Information

Once a topic is completed, our built-in review quiz allows you to assess your progress and identify areas where additional study may be required. After this assessment the student can go back give some extra attention to different subject areas within a topic if necessary.

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