Customer Relationship Management
Date of Class:
Last Day To Enroll:
- Course Delivery: Virtual Classroom
- Language: English
The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.
evaluate learning. Upon successful completion of this course, students will be able to:
- Build a loyal customer base.
- Understand the basics of CRM.
- Prepare for CRM expenditures and implementation planning.
- Understand eCRM fundamentals and eCRM automation.
- Customize eCRM and set eCRM goals.
- Topic A: Customer loyalty
- Topic B: Market intelligence enterprise
- Topic A: Customer information
- Topic B: A CRM program
- Topic A: CRM and expenditures
- Topic B: Implementation planning
- Topic A: CRM implementation preparation
- Topic B: The implementation process
- Topic A: eCRM fundamentals
- Topic B: eCRM and automation
- Topic A: eCRM customization
- Topic B: eCRM goals
Subject Matter Expert
Productivity Point Global, previously ExecuTrain of Florida, began in 2003 and evolved out of a desire to increase our outreach both nationally and internationally. Utilizing the highest standard in customer service combined with our subject matter experts and high-end training venues, PPG has carved a niche by consistently expanding our corporate and government client base, originally hosted in the southeastern region of the US.
By consistently setting quality as the benchmark of our value system, PPG combines strategic partnerships and cutting edge technology with our determined efforts to branch out into other regions. PPG's combination of technology and professional skills training, IT outsourcing, and event hosting enables us to place a focused emphasis on the diversified business needs of our clients.
For more info please visit: http://www.productivitypoint.com/
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