Avoiding Falls in Long-Term Care Facilities

Every year, as many as three out of four long-term care residents fall. The injuries and resulting complications sustained from a fall can start residents on a downward spiral. Understanding the causes and consequences of falls will help you to be proactive in using strategies for preventing them. This video-based course teaches important skills necessary to help caregivers prevent falls.
The pre-assessment quiz gave you an idea of your understanding of how to prevent falls and helped you consider your facility's protocol for addressing fall prevention. After taking this course, a final exam of five multiple choice questions will measure your knowledge of strategies you use at your facility to address falls and to safeguard resident health and quality of life. While caregivers can never completely eliminate falling, they can significantly reduce the risk.
This course supports the needs and motivations of health care staff and professionals that provide direct resident care including all CNAs, all RNs, and all newly hired CNAs and RNs.

A Commitment to Safety

Accidents in long-term care facilities carry a high price. Focusing on preventing accidents before they occur is the best way to ensure everyone's safety. Working safely is the responsibility of every employee in your facility.

External factors provide additional reasons to make safety a priority. OSHA's regulatory involvement and the rising costs of workers' compensation are two good reasons why everyone who works in long-term care facilities should better educate themselves about responsibilities concerning safety.

Residents' health and safety is your number one priority. Your residents and their families trust you to help protect them and their sense of well-being. Make sure you educate and inform yourself to make sure your facility is as accident-free as possible.

Before taking this course, a pre-assessment quiz will help you measure your understanding of safety practices and help you consider your facility's protocol for addressing accident prevention. After taking this course, a final exam of five multiple-choice questions will measure your knowledge of strategies you use at your facility to safeguard resident health and quality of life by promoting safety.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care, including all CNAs, all RNs, and all newly hired CNAs and RNs.

Dementia in Long-Term Care: Communicating with Residents

Up to half of all long-term care residents suffer from some form of dementia, such as Alzheimer's disease. As their caregiver, you face many challenges. Chief among them is properly communicating with residents with dementia in order to meet all their needs. You can help by understanding residents' capabilities and limitations, then using that knowledge to help provide them with individualized care.

Caring for your residents is your top priority. Residents and their families trust you to help protect these individuals and their health. Understanding the impact dementia can have on residents' ability to communicate will help you be proactive in applying strategies to bridge communication problems and anticipate residents' needs. Above all, your education and knowledge will ensure that you provide residents with the best care possible.

Before taking this course, a pre-assessment quiz will help you measure your understanding of how to bridge communication problems with your residents who have dementia and help you consider your facility's protocol for addressing their situations. After taking this course, a final exam of five multiple-choice questions will measure your knowledge of strategies to use at your facility to improve your residents' quality of life by helping those who suffer from dementia find ways to communicate.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care including all CNAs, all RNs, and all newly hired CNAs and RNs.

Dementia in Long-Term Care: How Dementia Affects Care Planning

Many types of dementia, such as Alzheimer's disease, affect a large percentage of residents in long-term care facilities. Yet, only 60% of residents have undergone an effective screening to test their cognitive abilities. Based on these statistics, it is imperative that all of us recognize the signs and stages of dementia, understand the effects it can have on care-giving, and identify measures to provide the best possible care through individualized and structured programs.

Your number one priority is your residents' health. Your residents and their families trust you to help protect individuals and their health. Understanding dementia and the tools used for tracking the progression of the disease will help you to be proactive in planning and providing for the unique needs of residents with dementia. Above all, educating and informing yourself can help you make sure you give your residents the best care possible.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care including all CNAs, all RNs, and all newly hired CNAs and RNs.

Limiting Blood Borne Pathogens in Long-Term Care

It is common to hear stories about exposure to bloodborne pathogens in health care institutions. Still, many people do not realize how devastating such exposures can be. When exposure occurs, irreparable harm may result. For this reason, OBRA and JCAHO guidelines mandate that all long-term care facilities have comprehensive measures in place to limit the exposure of residents and staff to these pathogens.

No single safety procedure offers complete protection, but by combining increased awareness, safeguards, and prophylactic care programs, overall risk can decrease. Long-term caregivers play a crucial role in protecting not only themselves but also their residents. The better prepared you are, the safer you and your residents will be.

Resident health and safety is your number one priority. Your residents and their families trust you to protect individuals and the health of those who, in many cases, are more susceptible to serious illnesses and disease than other more vigorous persons may be. Understand where dangers exist and work to prevent them. Above all, educate and inform yourself to protect not only you but also your residents.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care including all CNAs, all RNs, and all newly hired CNAs and RNs.

Preventing and Managing Workplace Violence: A Guide for Long-Term Care Managers

In today's workplace, violence can be one of the most frightening and unpredictable events that managers encounter. Fifteen percent of all violent incidents in the U.S. occur in the workplace. Without knowledgeable and committed leadership, workplace violence can cause irreparable, lasting damage within the very fabric of your work environment. This program can help prevent that from happening by instructing you how to effectively guide staff and residents out of harm's way through proven violence prevention and management techniques.

Through this learning experience, you are taking an important step toward making the prevention and management of violence a priority in your workplace. Be aware of the early warning signs of potential violence in your staff, residents, and visitors so you can prevent violent acts before they occur. Train staff to also recognize these warning signs and report to you when they witness them. Be prepared in advance so if a violence incident does take place, you will know what to do to protect your charges. Understand how to restore calm and help your staff and residents recover from a violent incident. Above all, educate and inform yourself so your facility's procedures regarding workplace violence are always effective and up-to-date.

This course supports the needs and motivations of all management personnel and designated workplace volunteers in long-term care facilities.

Preventing and Managing Workplace Violence: A Guide for Long-Term Care Staff

Although statistics clearly show spikes in workplace violence, studies also suggest that these incidents rarely occur without warning. This training program covers signs to watch for and how to prevent episodes from escalating. Because some violent incidents are indeed unavoidable, you will learn the most effective ways to respond if you happen to experience violence firsthand.

Before taking this course, a pre-assessment quiz will help measure your understanding of violence in the workplace and aid you in considering your facility's protocol for addressing this situation. After taking this course, a final exam of five multiple-choice questions will measure your knowledge of the strategies to use in mitigating the potential for violence in your facility.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care, including all CNAs, all RNs, and all newly hired CNAs and RNs.

Infection Control in Long-Term Care

Infections acquired in health care institutions and long-term care facilities can be devastating. OBRA mandates that all long-term care facilities have comprehensive infection control measures in place to protect residents and staff members.

No single safety procedure offers complete protection from infection, but multiple infection safeguards and increased awareness can decrease the overall risks. Staff and health care providers in assisted living facilities play a crucial role in protecting themselves and their residents. The better prepared you are, the safer you and your residents will be. And the best way you can defend against infection is to prevent it from occurring, placing an emphasis on control methods.

Resident health and safety is your number one priority. Your residents and their families trust you to help protect individuals and their health—people who, in many cases, are much more susceptible to serious infection. Understand where dangers exist and work to prevent them. Train to protect yourself and your residents, so you can provide the best practices against infection.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care, including all CNAs, all RNs, and all newly hired CNAs and RNs.

Delivering Excellent Customer Service in the Long-Term Care Environment

You may not consider yourself a customer service representative, but caregivers in long-term care facilities do provide a service to residents. Those residents notice when caregivers take an interest in their well-being or whether the staff is just going through the motions. Family members notice it too when they visit a rejuvenated, engaged loved one who has benefitted from thoughtful, attentive care. For caregivers, excellent customer service earns praise from co-workers and supervisors and makes care giving easier when residents and their families are satisfied.

Before taking this course, a pre-assessment quiz will help you measure your understanding of how to deliver excellent customer service to your residents and help you consider your facility's protocol for addressing this situation. After taking this course, a final exam of five multiple choice questions will measure your knowledge of strategies you use at your facility to improve your resident's quality of life by providing them with the high level of customer service that is essential to the success of any long-term care facility.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care including all CNAs, all RNs, and all newly hired CNAs and RNs.

Dementia and Nutrition: Helping Prevent Nutritional and Fluid Deficiencies

Residents who suffer from forms of dementia, such as Alzheimer's disease, may experience an often overlooked side effect—not eating or drinking well enough to achieve their nutritional goals. Recognizing symptoms of these nutritional and fluid deficiencies will help you encourage individuals to resume a healthy nutritional practice. In addition, preventing or alleviating these deficiencies provides an opportunity to engage residents and help improve the quality of their daily lives. This video-based course teaches important skills necessary to address this situation, including enlisting patients themselves, their families, and their caregivers to develop concrete, personalized, and humane strategies.

Before taking this course, a pre-assessment quiz will help you measure your understanding of how to prevent nutritional and fluid deficiencies and help you consider your facility's protocol for addressing this situation. After taking this course, a final exam of five multiple choice questions will measure your knowledge of strategies to use at your facility to safeguard resident health and quality of life by preventing these deficiencies.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care including all CNAs, all RNs, and all newly hired CNAs and RNs.

Dementia and Your Care Giving Decisions

With the onset of dementia, one's mental, physical, and social abilities are slowly lost. Caring for such an individual becomes a job that is simply too big for just one person. The characteristics of the condition further determine how care is administered. For instance, incontinence may result in a person having to wear incontinence pads, which may embarrass the resident. In such a situation, as in others, it is up to caregivers to support and teach the family the best way to address emotionally charged changes.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care, including all CNAs, all RNs, and all newly hired CNAs and RNs.

Serving the Assisted Living Community (Part 2)

The unique challenges of working in assisted living communities are inherently stressful. Residents are challenged by leaving their old lives behind and adjusting to life in a new environment. Caregivers are challenged by responding to the residents' wide variety of personalities, attitudes, and needs. Finally, residents and their caregivers must deal with various forms of disability, illness, and death—perhaps the most difficult issues any of us will ever have to face—on an ongoing basis. For these reasons, it is crucial that caregivers learn a variety of coping strategies for stresses they encounter in navigating routine tasks.

Before taking this course, a pre-assessment quiz will help you measure your understanding of managing stress in an assisted living community and help you consider your facility's protocol for addressing this issue. After taking this course, a final exam of five multiple-choice questions will measure your knowledge of strategies to use at your assisted living facility to make your job easier.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care, including all CNAs, all RNs, and all newly hired CNAs and RNs.

Serving the Assisted Living Community (Part 1)

The popularity of assisted living facilities seems to be on the rise. Many older adults need assistance with daily care, but still want to preserve their right to make choices about their waking hours whenever possible. Assisted living allows residents to have a sense of security and privacy in a homelike environment, while continuing to decide the details of their daily lives.

As caregivers, you play a crucial role in creating and sustaining this environment by safeguarding residents' sense of privacy and fostering their ability to be independent. Residents' health and safety is your number one priority. Your residents and their families trust you to help protect individuals and their sense of well-being.

Before taking this course, a pre-assessment quiz will help measure your understanding of serving in an assisted living community and help you consider your facility's protocol for quality service. After taking this course, a final exam of five multiple-choice questions will measure your knowledge of strategies used at your assisted living facility to safeguard resident health, self-determination, and quality of life.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care, including all CNAs, all RNs, and all newly hired CNAs and RNs.

Delivering Excellent Customer Service in the Long-Term Care Environment

You may not consider yourself a customer service representative, but caregivers in long-term care facilities do provide a service to residents. Those residents notice when caregivers take an interest in their well-being or whether the staff is just going through the motions. Family members notice it too when they visit a rejuvenated, engaged loved one who has benefitted from thoughtful, attentive care. For caregivers, excellent customer service earns praise from co-workers and supervisors and makes care giving easier when residents and their families are satisfied.

Before taking this course, a pre-assessment quiz will help you measure your understanding of how to deliver excellent customer service to your residents and help you consider your facility's protocol for addressing this situation. After taking this course, a final exam of five multiple choice questions will measure your knowledge of strategies you use at your facility to improve your resident's quality of life by providing them with the high level of customer service that is essential to the success of any long-term care facility.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care including all CNAs, all RNs, and all newly hired CNAs and RNs.

Dementia in Long-Term Care: How Dementia Affects Care Planning

Many types of dementia, such as Alzheimer's disease, affect a large percentage of residents in long-term care facilities. Yet, only 60% of residents have undergone an effective screening to test their cognitive abilities. Based on these statistics, it is imperative that all of us recognize the signs and stages of dementia, understand the effects it can have on care-giving, and identify measures to provide the best possible care through individualized and structured programs.

Your number one priority is your residents' health. Your residents and their families trust you to help protect individuals and their health. Understanding dementia and the tools used for tracking the progression of the disease will help you to be proactive in planning and providing for the unique needs of residents with dementia. Above all, educating and informing yourself can help you make sure you give your residents the best care possible.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care including all CNAs, all RNs, and all newly hired CNAs and RNs.

Fire Prevention and Safety Procedures

Fires in long-term care facilities can be devastating for residents, staff, and the entire surrounding community. In any setting a fire is an unsettling event, but in facilities housing residents who may or may not be ambulatory, any fire can be a truly horrific experience. Two fires occurring in 2003 focused attention on the need to improve preparation and prevention measures used in long-term care. Since then anti-smoking legislation as well as sprinkler system mandates and increased government oversight has decreased the potential for fatal fires, which might otherwise mean multiple deaths and unnecessary suffering. This course presents methods to prepare for and prevent costly fires. This course supports the needs and motivations of health care staff and professionals that provide direct resident care, including all CNAs, all RNs, and all newly hired CNAs and RNs.

Limiting Blood Borne Pathogens in Long-Term Care

It is common to hear stories about exposure to bloodborne pathogens in health care institutions. Still, many people do not realize how devastating such exposures can be. When exposure occurs, irreparable harm may result. For this reason, OBRA and JCAHO guidelines mandate that all long-term care facilities have comprehensive measures in place to limit the exposure of residents and staff to these pathogens.

No single safety procedure offers complete protection, but by combining increased awareness, safeguards, and prophylactic care programs, overall risk can decrease. Long-term caregivers play a crucial role in protecting not only themselves but also their residents. The better prepared you are, the safer you and your residents will be.

Resident health and safety is your number one priority. Your residents and their families trust you to protect individuals and the health of those who, in many cases, are more susceptible to serious illnesses and disease than other more vigorous persons may be. Understand where dangers exist and work to prevent them. Above all, educate and inform yourself to protect not only you but also your residents.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care including all CNAs, all RNs, and all newly hired CNAs and RNs.

Meaningful Work

Family, work, dreams…we all must have something meaningful to keep us going. Long-term care residents are no different. A life without meaningful activity threatens to become a life that does not feel worth living. It is the job of every long-term caregiver to help residents find meaningful activities to fill their waking hours. This is as crucial to residents' overall health as any other form of care.

Understanding your role in helping residents find meaningful activity in their lives will not only help you improve your residents' overall quality of life but also benefit your sense of satisfaction on the job.

Before taking this course, a pre-assessment quiz will help you measure your understanding of how to provide residents with opportunities for meaningful activity and help you consider your facility's protocol for addressing this situation. After taking this course, a final exam of five multiple-choice questions will measure your knowledge of strategies used at your facility to help residents find meaningful activities that will enhance their lives.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care, including all CNAs, all RNs, and all newly hired CNAs and RNs.

No Easy Answer: Moving Beyond the Guilt

The decision to place a loved one in a long-term care facility is never an easy one. Consequentially, feelings of guilt and anxiety can undermine what is already a trying transition. One must remember that a sense of loss is experienced on both sides and will play itself out in various ways. Because of this, the module seeks to find solutions for dealing with a loved one going through a grieving process and ways to better manage your own feelings of hurt and loss.

Preserving Residents' Dignity

As life expectancy increases, staff members in long-term care facilities are becoming equally aware of the many issues related to residents' quality of life. Caregivers are learning that promoting a rich quality of life for residents is just as important as providing outstanding quality care.

When asked how they like life in their residential care facilities, elder individuals most often respond with comments regarding or related to their sense of dignity and independence. Many residents find themselves dependent on others for the first time in their adult lives, and they are concerned that they will lose not only their sense of self-determination but also their self-sufficiency. They speak repeatedly about their desire to maintain their freedom to make their own choices, and they mention that they still value their privacy and their desire to be treated with respect as deserving adults.

Through this learning experience, you are taking an important step toward reinforcing your knowledge and skills set for preserving the dignity of those elders living in your facility.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care including all CNAs, all RNs, and all newly hired CNAs and RNs.

Quality of Life: Homelike Environment

As they enter long-term care facilities, many people fear that they will lose their right to make choices about their daily lives. They fear that they will lose their privacy and become socially isolated from the outside world.

Long-term care facilities must reassure residents that they can preserve their self-determination and privacy to the greatest degree possible. Creating a homelike environment in which the focus is on the resident as a complete individual is the best way of actualizing this goal. A homelike environment is not only warm and caring, but provides residents with opportunities to choose activities based on their own preferences.

Before taking this course, a pre-assessment quiz will help you measure your understanding of how to prevent abuse and help you consider your facility's protocol for addressing this situation. After taking this course, a final exam of five multiple-choice questions will measure your knowledge of strategies to use at your facility to safeguard resident health and quality of life by preventing abuse.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care, including all CNAs, all RNs, and all newly hired CNAs and RNs.

Quality of Life: An Introduction

Federal regulations make it clear that everyone in a long-term care facility needs to expand their focus and go beyond residents' physical health to include their emotional and psychological well-being as an integral part of their long-term care. More than ever before, surveyors' findings depend as much on residents' impressions of your facility as they do on what surveyors themselves observe about the level of care you provide. Encouraging self-sufficiency, noting residents' preferences, and respecting their privacy are all crucial to promoting the quality of life for each and every one. Above all, educate and inform yourself about new ways to continue to promote your residents' highest quality of life.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care, including all CNAs, all RNs, and all newly hired CNAs and RNs.

Resident Abuse: Prevention and Protection

Forty-four percent of all long-term care residents have experienced some type of abuse in their long-term care facilities. Resident abuse can take many forms, from obvious rough handling to more subtle acts, like ignoring a resident's request for care. Abuse is inhumane and illegal, but most of all, it's preventable.

Caring for residents is your top priority. Residents and their families trust you to help protect them and their health. Understanding the causes of abuse and the impact it can have on residents will help you use strategies to prevent it. Above all, being educated and informed can help you make sure your residents receive the best care possible.

Before taking this course, a pre-assessment quiz will help you measure your understanding of how to prevent abuse and help you consider your facility's protocol for addressing this situation. After taking this course, a final exam of five multiple-choice questions will measure your knowledge of strategies you use at your facility to safeguard resident health and quality of life by preventing abuse.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care including all CNAs, all RNs, and all newly hired CNAs and RNs.

Resident Transfers: The Safe Way

We all recognize that nursing staff in long-term care facilities are particularly susceptible to back injury from improper lifting. We see the evidence in excessive Workers' Compensation claims and time off from work, high turnover, unhappy employees, and sometimes even disgruntled residents. Yet the transfer equipment already available in many facilities that could eliminate these problems often gathers dust at the end of the hall.

Through this learning experience, you are taking an important step toward promoting the safety and well-being of yourself and each of the residents in your facility. The many benefits from learning how to use this equipment include decreasing the risk of injuries, conserving your own energy, and protecting the safety of your residents. Above all, educate and inform yourself about new ways to promote your safety and the safety of your residents through the use of transfer equipment.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care, including all CNAs, all RNs, and all newly hired CNAs and RNs.

Residents' Rights: An Introduction for Residents

As a resident of a long-term care facility, you may wonder what your rights are. What decisions do residents have the power to make? How much of a right to privacy do residents really have? You or your family members may wonder about what to do if the facility's caregivers are neither understanding nor reliable.

State and federal laws provide facilities with a list of residents' rights, which long-term care facilities must enforce. For example, each resident has a right to make decisions about participating or not participating in daily activities, just as each resident has a comparable right to privacy. Residents who are able may make decisions concerning their own medical care and finances. In short, residents have a right to information that affects their choices, just as family members have the right to complain if care is not what it should be.

Throughout this learning session, we will discuss what to expect when you or a family member enters a long-term care facility. This lesson includes steps a facility must take to preserve the privacy of residents, choices about daily living available to residents, as well as the medical and financial rights residents may exercise.

This course supports the needs and motivations of residents in long-term care and their families.

Residents' Rights: An Introduction for Staff

Staff members in long-term care facilities soon discover that making sure residents have a rich quality of life is part of providing them with outstanding care. Research studies, surveys, and casual observation show that a sense of dignity positively affects a resident's quality of life.

When asked how they like life in the facility, residents frequently mention dignity issues. They talk about how self-sufficient they do or do not feel. They give countless examples of how they feel they have or do not have freedom of choice. They discuss their need for privacy. They mention their desire to be treated with respect. Many residents find themselves dependent on others for the first time in their adult lives. They commonly long for the time when they could make choices for themselves.

Through this learning experience, you are taking an important step toward making residents' rights a priority in your facility. Support and encourage your residents' dignity and self-sufficiency. Treat residents with respect and provide them with choices. Above all, educate and inform yourself so you can ensure your resident's rights are being met along with promoting their highest quality of life.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care including all CNAs, all RNs, and all newly hired CNAs and RNs.

Serving the Assisted Living Community (Part 1)

The popularity of assisted living facilities seems to be on the rise. Many older adults need assistance with daily care, but still want to preserve their right to make choices about their waking hours whenever possible. Assisted living allows residents to have a sense of security and privacy in a homelike environment, while continuing to decide the details of their daily lives.

As caregivers, you play a crucial role in creating and sustaining this environment by safeguarding residents' sense of privacy and fostering their ability to be independent. Residents' health and safety is your number one priority. Your residents and their families trust you to help protect individuals and their sense of well-being.

Before taking this course, a pre-assessment quiz will help measure your understanding of serving in an assisted living community and help you consider your facility's protocol for quality service. After taking this course, a final exam of five multiple-choice questions will measure your knowledge of strategies used at your assisted living facility to safeguard resident health, self-determination, and quality of life.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care, including all CNAs, all RNs, and all newly hired CNAs and RNs.

What about Using a Restraint?

Family members may be concerned that the use of restraints is the only way to protect their loved ones from falls, uncontrolled wandering, or other potentially dangerous activities. In fact, we now know that restraints are rarely needed at all, and in those rare instances in which they are necessary, restraints should be used only for a very limited time. In addition, when improperly used, restraints may actually damage a resident's overall health and well-being and increase the possibility of injury.

Today, humane, effective alternatives exist to prevent these problems without the use of restraints. In fact, when long-term care facilities replace their use of restraints with these alternate methods, everyone benefits. Residents experience improved physical and mental well-being, reduced injuries, and become less combative, which makes dealing with them easier and more pleasant for caregivers. In addition, families benefit from seeing their loved ones safer, happier, and healthier. Replacing the use of restraints with safer, more effective alternatives is beneficial to you, your residents, and their families.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care including all CNAs, all RNs, and all newly hired CNAs and RNs.

Your Role in Resident Skin Care

For residents in long-term care facilities to acquire skin disorders is commonplace. Unfortunately, because of this, the health and comfort of residents may decline.

While no single method of prevention is foolproof, an increased awareness and timely treatment can decrease the overall occurrence of skin disease and the degree to which infections may spread. The earlier you catch a potential infection, the better the chances are of curtailing or lessening the pain a resident might otherwise experience. Thus, the more observant you are, the better you serve your charges.

Resident health and safety is your number one priority. Your residents and their families trust you to protect the health and safety of those in your care. So naturally, you must understand where dangers exist and work to prevent them. Above all, educate and inform yourself so as to provide the best care and protection for your residents.

This course supports the needs and motivations of health care staff and professionals that provide direct resident care including all CNAs, all RNs, and all newly hired CNAs and RNs.