IT and Software Skills ITIL Foundation 1.6: Module 02 - Introduction to ITSM

ITIL Foundation 1.6: Module 02 - Introduction to ITSM

316.00 0.00
$316.00 $0.00
PRICE PER USER
$
X
USERS


=
SUBTOTAL
$
  • Course Delivery: On Demand
  • Duration: 1.14 
  • Language: English
  • Difficulty: Beginner
  • Audience: ITIL Professionals

Chat Live | Contact Us | Toll Free: (888) 360-8764

 

Description

The ITIL Foundation Certification Course introduces the new student to the fundamentals of IT Service Management as described in the IT Infrastructure Library and helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.

This module of ITIL Foundation is a starting point for students who seek the knowledge and skills necessary to obtain the ITIL Foundation certification. Introduction to ITSM is the second module within this in-depth and robust ITIL Foundation course of study, brought to you by Career Academy, an industry-recognized leader in IT certification training.
 

Course Objectives

Upon successful completion of this module, students will understand IT Service Management as a practice, critical success factors, characteristics of a process, The RACI model, IT Service Management lifecycle, and the service lifecycle value to the business.
 

Topics Covered

This module provides in-depth instruction on ITSM, including:

ITSM as a Practice
  • IT Service Management
  • Critical Success Factors
  • ITIL History
  • ITIL Description
  • Need-to-Know ITSM Concepts
  • Good Practice
  • Customers
  • Service
  • Service Value
  • Utility Effect
  • Warranty Effect
  • Function - Process - Role
  • What is a Process
  • Process Characteristics
  • Service Owner and Process Owner
  • The RACI Model

ITSM Lifecycle
  • The IT Service Management Lifecycle
  • Lifecycle-Oriented ITIL
  • Service Lifecycle Processes
  • IT Governance and Service Lifecycle
  • The Service Lifecycle - Value to the Business
 

Quiz Information

This course contains an End of Module quiz and a review to help gauge the learner's knowledge.

Related Courses

IT and Software Skills ITIL Foundation

ITIL Foundation

$395.00 $316.00

Learn More

Got Questions? Contact Us

Got questions? Contact us below or call 877-881-2235.

Why Choose 360training.com?

  • Fast and easy courses completion
  • Get an education faster than at traditional colleges!
  • 100% online - No classroom attendance required.
  • Unlimited 24x7 online customer support
  • Over 500,000+ certified nationwide.

Related Courses

IT and Software Skills ITIL Foundation

ITIL Foundation

$395.00 $316.00

Learn More