Computing Essentials Introduction to PC Troubleshooting

Introduction to PC Troubleshooting

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  • Course Delivery: Virtual Classroom
  • Duration: 24 
  • Language: English

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Description

Do not spend your hard-earned cash on expensive PC repairs! The vast majority of the problems people experience with their computers are completely avoidable, and most can be solved with nothing more than a few minutes of your time. Intro to PC Troubleshooting takes you step by step through the typical hardware and operating system problems encountered by technicians, teaching troubleshooting techniques to decipher any problem, and giving you the skills you need to solve them. Once you've mastered the basics, the course launches into some of the more advanced and nasty problems that crop up in the PC, teaching you how to diagnose and fix those problems as well! Finally, Intro to PC Troubleshooting shows you how to maintain and optimize a Windows PC. So what are you waiting for? Lets troubleshoot - and fix - some PCs

 

Topics Covered

A new session of each course opens each month, allowing you to enroll whenever your busy schedule permits

How does it work? Once a session starts, two lessons will be released each week, for the six-week duration of your course. You will have access to all previously released lessons until the course ends.

Keep in mind that the interactive discussion area for each lesson automatically closes 2 weeks after each lesson is released, so you’re encouraged to complete each lesson within two weeks of its release.

The Final Exam will be released on the same day as the last lesson. Once the Final Exam has been released, you will have 2 weeks plus 10 days to complete the Final and finish any remaining lessons in your course. No further extensions can be provided beyond these 10 days.

Lesson 01 - The Computing Process

Lesson 1 starts you on the path to troubleshooting PCs like a pro. you will first look at input devices, or how you tell the computer to do stuff. In the second part of the lesson, you will explore the pieces that do the work inside the computer. The final section describes the output devices, where the computer communicates to you.

Lesson 02 - Troubleshooting Theory

This lesson will take you through the troubleshooting process. It’s not a guide to solving specific computer problems, but the steps explained here will enable you to tackle any computer problems you might encounter. The three main steps are identifying the problem, testing solutions, and completing the process.

Lesson 03 - Operating System Overview

Lesson 3 introduces you to some of the basic components and tools of an operating system. First, you will find out about the primary functions of operating systems. you will then explore the major parts of Microsoft Windows, including the Desktop and Windows Explorer. you will finish the lesson by learning about the most important troubleshooting tools for fixing operating systems.

Lesson 04 - OS Fixes

Lesson 4 leads you through the basic steps of troubleshooting an operating system, including startup, video, sound, and application errors. you will look at tools like Safe Mode and the System Configuration utility and learn about driver rollback. you will end the lesson by learning how to troubleshoot audio/visual errors.

Lesson 05 - Avoiding OS Obstacles

How would you like to prevent system problems instead of rushing to fix them? In this lesson, you will master the three most important types of preventive maintenance: backing up data thats on a hard drive, updating or upgrading the operating system, and using Windows utilities that help you monitor and maintain the OS.

Lesson 06 - Networking Basics

Lesson 6 covers the basics of networking. First, you will find out how networks work and what the necessary components are for a wired network. Next, you will discover wireless networks and everything that separates them from their wired-network brethren. Finally, you will learn about the biggest network of them all, the Internet.

Lesson 07 - Troubleshooting Network and Internet Issues

Lesson 7 covers the steps to take when trying to fix your network or Internet connections. you will learn how to troubleshoot wired and wireless networks, share files, and fix a dial-up or broadband Internet connection.

Lesson 08 - Preventing Internet Problems

Keep your computer safe from Internet-based attacks, including viruses and spyware! you will discover the many types of malicious software that can infect your computer, and I’ll walk you through the five-step process of recovering from a virus infection. you will also read about safe browsing and safe email use, and you will find out how to configure a firewall to help defend your PC.

Lesson 09 - Introduction to PC Hardware

All PC techs needs to get their hands dirty eventually, which means diving inside the case and checking things out from the inside. In this lesson, I’ll teach you about the power of different PC parts, including what to look for when shopping for new parts. I’ll also guide you in the safe and proper handling of components.

Lesson 10 - Installing Hardware

Replacing hardware components can dramatically improve your PC's performance. For instance, RAM can speed up your computer, a second hard drive increases your data storage capacity, and expansion cards can add features and ports to your computer. In this lesson, you'll learn to handle RAM, hard drives, and expansion cards.

Lesson 11 - Maintaining Hardware

Dirt happens! You can't make your PC last forever, but you can make it last longer and run better by keeping it clean. Get out your canned air and your distilled water (but not your pencil erasers or your household vacuum cleaner), and I will show you safe and effective ways to check, clean, and maintain the inside and outside of your computer. We'll also talk about how to donate an old computer, and I will explain how to throw away a computer without losing data or harming the environment.

Lesson 12 - Life of a PC Troubleshooter

You've come a long way since the beginning of this course. Before you complete your PC troubleshooting training, I will remind you about the computing process and about troubleshooting theory. Combined with your new knowledge of PC hardware, software, and networking, you can use these tools to fix all sorts of problems. I will also discuss your future as a PC troubleshooter, including the certifications and careers available to anyone with the right skills.

 

Subject Matter Expert

With a Master of Arts degree in Medieval History, Scott Jernigan feels as much at home in the musty archives of London as he does in the warm glow of a computer monitor. Scott teaches A+ Certification and PC hardware classes around the country, including several stints at the FBI Academy in Quantico, VA, Lucent Technologies in Baltimore, MD, and the United Nations in New York City. Scott has also edited numerous computer books, including the best-selling All in One A+ Certification Exam Guide and the "Network+ Certification Exam Guide from McGraw-Hill. Practicing what he teaches, Scott is an A+ and Network+ Certified Technician.

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