Communications Collaboration Systems Release 11 Update

Collaboration Systems Release 11 Update

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Description

This 3 day course will provide you with a comprehensive overview of Cisco Unified Communications Manager v11.0 to include the implementation of various features including Cisco Attendant Console 10.6, Unified IM and Presence 11.0, Cisco VCS Control and Expressway for Cisco Jabber Guest and Remote with Mobile Access. This course will also provide you with knowledge of the SMB specific features and implementation that have been added in the Cisco Collaboration Suite up to system release 11.0

Who should attend

  • Support Engineers
  • Deployment Engineers
  • Administrators who need to know the SMB specific features and implementation that have been added in Cisco Collaboration Suite – up to Cisco Collaboration System Release 11.0
 

Course Objectives

Course Objectives

  • Understand issues and challenges during upgrade including licensing
  • Understand and implement features of Cisco Unified Communications Manager version 11.0 (SMB CSR Architecture) Conference Now, Emergency Call Handler, Endpoint Refresh, Local Route Group, Native Queuing, SIP URI call routing, Call Dusting, Cisco UDS, Confidential Access Level
  • Understand and implement Cisco Attendant Console 10.6
  • Describe and implement features of Cisco Unity Connection version 11.0 including Unified Messaging and SRSV, Notification Enhancements
  • Describe and implement Cisco Unified IM and Presence version 11.0
  • Describe and implement Cisco VCS Control and Expressway for Remote and Mobile Access
  • Describe and implement Cisco VCS Control and Expressway for Cisco Jabber Guest
  • Describe and implement PCP 11.0
 

Topics Covered

Module-1: CSR 11 Upgrade

  • Upgrade paths to 11.0

    • 6.x, 7.x, 8.x, 9.x
  • PMP Basic vs. Advanced Licensing Model with:

    • UCL Enhanced upgrade
    • CUWL Standard upgrade
    • CUWL Professional
    • Hardware Bundles
    • Ordering Options (Partner enablement)

Module-2: New features on CSR 11.0 for Mid-Market

  • Cisco Instant Messaging and Presence (IMP)

    • Enterprise Group support
  • Cisco Unified Call Manager (CUCM)

    • Conference Now
    • Emergency Call Handler
  • Attendant Console

    • New Client
  • Cisco Unified Unity Connection (CUC)

    • Notification Enhancements
    • Licensing
    • LDAP V3 support
    • Exchange
    • Speech View
  • Prime Collaboration Provisioning (PCP)

    • Licensing Requirement

Module-3: CSR 11.0 Architecture

  • CUCM, CUC, IMP
  • Key features – Mid Market (9.x,10.x, 11.x)

  • CUCM

    • Endpoint Refresh
    • Local Route Group
    • Native Queuing
    • SIP URI call routing
    • Call Dusting
    • Cisco UDS
    • Confidential Access Level
  • CUC
    • SRSV – Survivable Remote Site Voice Mail
    • Dial-Via-Office Reverse VM Policy
  • IMP
    • Group Chat
    • Persistence Chat
    • Chat Compliance
    • IMP Managed File Transfer
  • Attendant Console

Module-4: Collaboration Enterprise

  • Mobile and Remote Access (MRA)

    • Collaboration Edge Architectur
    • Licensing
    • Features
    • Configuration

Module-5: Collaboration C2B

  • Cisco Jabber Guest

    • C2B Architecture
    • Licensing
    • Configuration

Module-6: Prime Provisioning

  • Partner Centric

    • Provisioning Features
    • Auto Service Provisioning
    • Assurance
    • Analytics
  • User Centric

    • Self-Care portal

Labs

  • Installation of CUCM/CUC/Presence
  • Integration of CUCM/CUC/Presence with above features
  • Implementation of Cisco Jabber in DMZ
  • Implementing Cisco Jabber Guest
  • Reverse Sync and Provisioning of new user
  • Utilization reports
 

Prerequisites

  • Prior to attending this course, you should have a good understanding of Cisco Unified Communications Manager version 8.0 and Cisco Unity Connection version 8.0 or higher.
  • Knowledge of Cisco Unified Presence Server version 8.0 and of Cisco VCS is advantageous, but not required.
 

Subject Matter Expert

NA

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