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CTCOLLAB Bridge, Part 1


Date of Class:


Last Day To Enroll:

1795.00 1,795.00

  • Course Delivery: Virtual Classroom
  • Language: English

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CTCOLLAB Bridge Part 1: Troubleshooting CUCM Call Setup is a two-day, hands-on course that focuses on some of the most common problems in a Cisco Collaboration Solution deployment: Cisco Unified Communications Manager call setup issues. This course provides you with an option if you have taken the CCNP Voice TVOICE course, or are otherwise familiar with the content of that course, to learn new material added to CTCOLLAB to cover the latest CSR 10.6 technologies.

Who should attend

  • Network administrators and engineers
  • CCNP Collaboration candidates who have previously taken the CCNP Voice TVOICE course
  • CCNP Voice certified professionals wanting to upgrade their skills and knowledge based on new material in the latest Collaboration courses
  • Systems engineers.

Course Objectives

  • Systematically troubleshoot issues in Cisco collaboration deployments
  • Use troubleshooting and monitoring tools
  • Describe call setup Issues and causes
  • Troubleshoot on-net single-site, on-net multi-site, and off-net calling issues

Topics Covered

Module 1: Introduction to Troubleshooting Cisco Collaboration Systems Solutions

  • Cisco Collaboration deployments
  • Troubleshooting methodology
  • Collaboration troubleshooting and monitoring tools

Module 2: Call Setup Issues

  • Call Setup Issues and Causes
  • Troubleshooting on-net single-site calling issues
  • Troubleshooting on-net multi-site calling issues
  • Troubleshooting off-net calling issues


  • Troubleshooting on-net single-site calling issues
  • UC manager
  • VCS
  • UC mobile and remote access
  • Troubleshooting on-net multi-site calling issues
  • Intercluster calls in Cisco UC manager
  • Multi-site calls in Cisco unified border element
  • Troubleshooting off-net calling issues
  • Media Gateway Control Protocol (MGCP)
  • H.323
  • SIP
  • ISDN Protocols


  • Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, switching and routing.
  • Ability to configure and operate Cisco routers and switches.
  • Ability to configure and operate Cisco Unified Communications Manager in a single-site environment.

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