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CTCOLLAB Bridge, Part 2


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  • Course Delivery: Virtual Classroom
  • Language: English

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CTCOLLAB Bridge Part 2: Troubleshooting Cisco IP Telephony & Video is a three-day course that teaches you how to troubleshoot Cisco Unified Communications Manager, Cisco TelePresence Video Communication Server Control (VCS-C), and Cisco Expressway series in a multi-site voice and video network. The course covers troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources.
CTCOLLAB Bridge Part 2: Troubleshooting Cisco IP Telephony & Video does not cover troubleshooting call setup issues. These issues are covered in CTCOLLAB Bridge, Part 1 (CTCOLLAB1-BR).

Who should attend

  • Network administrators and engineers
  • CCNP Collaboration candidates who have previously taken the CCNP Voice TVOICE course
  • CCNP Voice certified professionals wanting to upgrade their skills and knowledge based on new material in the latest Collaboration courses
  • Systems engineers

Course Objectives

  • Issues in Cisco collaboration deployments
  • Unified Communications Manager
  • Cisco VCS
  • Intercluster lookup service (ILS) and GPDR issues
  • Unified Communications mobility features
  • Issues that relate to Cisco TelePresence Management Suite
  • Media resource and voice quality issues

Topics Covered

Module 1: Introduction to Troubleshooting Cisco Collaboration Systems Solutions

  • Cisco collaboration deployments
  • Troubleshooting methodology and monitoring tools

Module 2: Cisco Unified Communications (UC) Manager Troubleshooting

  • Common gateway and endpoint registration issues
  • UC Manager availability issues
  • Database replication issues
  • LDAP integration issues

Module 3: TelePresence Video Communication Server (VCS) Troubleshooting

  • Endpoint registration issues
  • VCS control and Expressway availability issues
  • Database replication issues
  • LDAP integration issues

Module 4: Troubleshooting Intercluster Lookup Service (ILS) and Global Dial Plan Replication (GDPR) Issues

Module 5: Troubleshooting Cisco UC Manager Mobility Issues

  • Device mobility issues
  • Extension mobility issues
  • Cisco Unified Mobility issues

Module 6: Troubleshooting Cisco TelePresence Management Suite (TMS) Issues

Module 7: Troubleshooting Voice Quality and Media Resources Issues

  • Media Termination Point (MTP) issues
  • Transcoder issues
  • Troubleshooting Audio and Video Issues:
  • Conferencing issues
  • Quality issues


  • Troubleshooting Gateway and Endpoint Registration Issues
  • Cisco IP Phone Registration
  • Media Gateway Control Protocol (MGCP) Gateway Registration
  • Troubleshooting LDAP Integration Issues
  • Synchronization Issues at HQ Site
  • Authentication Issues
  • Troubleshooting Endpoint Registration Issues: Cisco Jabber Video for TelePresence Registration
  • Troubleshooting LDAP Integration Issues
  • Device Authentication Issues
  • Account Authentication Issues
  • Troubleshooting ILS and GPDR
  • Troubleshooting Device Mobility Issues
  • Troubleshooting Extension Mobility Issues
  • Troubleshooting Cisco Unified Mobility Issues
  • Connect
  • Mobile Voice Access
  • Troubleshooting Cisco TMS Issues
  • Troubleshoot Transcoder Issues
  • Troubleshooting Issues with Audio and Video Conferences


  • Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, switching and routing.
  • Ability to configure and operate Cisco routers and switches.
  • Ability to configure and operate Cisco Unified Communications Manager in a single-site environment.

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