Communications Deploying Cisco Unified Contact Center Express v5.0 - UCCXD

Deploying Cisco Unified Contact Center Express v5.0 - UCCXD

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3595.00 3,595.00
$3,595.00
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  • Course Delivery: Virtual Classroom
  • Duration: 40 
  • Language: English
  • Audience: Systems integrators, System engineers, architects, and support staff

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Description

In this course, you'll gain an understanding of Cisco's Unified Contact Center Express (Unified CCX) product and all of its associated client applications and scripting tools. You will learn about all of the Unified CCX components, servers, deployment options, and clients. You will learn how to perform capacity planning, choose the correct product features, and install the product.Our instructors place major emphasis on the Unified CCX script editing tool, Unified CCX Editor, which allows administrators to script the contact center's caller experience through the system, including queries, recordings, menu input, digit string input, and database operations. You will cover the Cisco Agent Desktop, Cisco Supervisor Desktop, and Cisco Desktop Administrator to optimize the call agent's desktop display and options, supervisor optimization of the call center, and reporting options and customizations. You will explore Automatic Speech Recognition (ASR) and Text-to-Speech (TTS) technologies, and you'll examine options for troubleshooting, reporting, and maintaining the system.

Audience
Systems integrators who deploy Cisco Unified CCX System engineers, architects, and support staff who: Maintain and configure supervisor and agent desktops Write scripts and maintain script integrity Require a fundamental understanding of the issues and solutions related to implementation Maintain the server system and telephony system for the contact center.
 

Prerequisites

Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing Basic knowledge of CUCM Basic knowledge of contact center operations Familiarity with Microsoft desktop applications and SQL database operations

 

Subject Matter Expert

Ingram Micro helps businesses fully realize the promise of technology helping them maximize the value of the technology that they make sell or use with its vast global infrastructure and focus on cloud mobility supply chain and technology solutions Ingram Micro enables business partners to operate more efficiently and successfully in the markets they serve.No other company delivers as broad and deep a spectrum of technology and supply chain services to businesses around the world.Founded in 1979 Ingram Micros role as a leader and innovator in technology and supply chain services has fueled its rise to the 69th ranked corporation in the FORTUNE 500.

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