Deploying Cisco Unified Contact Center Express v5.0 - UCCXD
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- Course Delivery: Virtual Classroom
- Duration: 40
- Language: English
- Audience: Systems integrators, System engineers, architects, and support staff
Systems integrators who deploy Cisco Unified CCX System engineers, architects, and support staff who: Maintain and configure supervisor and agent desktops Write scripts and maintain script integrity Require a fundamental understanding of the issues and solutions related to implementation Maintain the server system and telephony system for the contact center.
Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing Basic knowledge of CUCM Basic knowledge of contact center operations Familiarity with Microsoft desktop applications and SQL database operations
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