Communications Implementing Cisco Collaboration Devices - CICD v1.0

Implementing Cisco Collaboration Devices - CICD v1.0

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  • Course Delivery: Virtual Classroom
  • Language: English

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Description

Implementing Cisco Collaboration Devices (CICD v1.0) is a 5-day course focusing on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.

CICD v1.0 is a version update to ICOMM v8.0. The primary difference is that video topics have been added into the course and Cisco Unity Express has been removed.

Note: Students registering for this course will be receiving their course kit in a digital format. To be able to view your digital kit you will need to bring a laptop PC and/or a compatible tablet PC, the recommended system requirements and instructions to access the course kit content can be found at the following link:Digital Course Kit Requirements and Instructions
If you have any questions or issues with meeting the recommended requirements, please contact us at [email protected] to discuss.

Audience:

The primary audience for this course is as follows:
  • Network administrators and network engineers
  • Cisco CCNA Collaboration candidates

The secondary audience for this course is as follows:
  • Systems engineers
 

Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service.
  • Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
  • Describe how to maintain a Cisco Unified Communications solution
 

Topics Covered

Module 1: Cisco Unified Communications Solutions

Lesson 1: Understanding the Components of Cisco Unified Communications Solutions

  • Cisco Unified Communications Call Control Options
  • Cisco Unified Communications Manager Express Overview
  • Cisco Unified Communications Manager Overview
  • Cisco Business Edition 6000
  • Cisco VCS and Cisco Expressway Series
  • Cisco Unified Communications Manager IM and Presence Service Overview
  • Cisco Unity Connection Overview
  • Cisco Prime Collaboration
  • Cisco TMS Overview

Lesson 2: Understanding the Characteristics of Cisco Unified Communications Solutions

  • Overview of Traditional Voice Networks
  • Overview of Converged Voice Networks
  • Overview of Packet-Oriented Networks

Module 2: Administrator and End-User Interfaces

Lesson 1: Understanding Administrator Interfaces

  • Cisco Unified Communications Manager Administrator Interfaces
  • Cisco Unified Communications Manager Serviceability
  • Cisco Unified Communications Manager Services
  • Cisco Unified Communications Manager Operating System
  • Discovery 1: Verify System Information
  • Disaster Recovery System
  • Cisco Unified Reporting
  • Access the CLI
  • Discovery 2: Obtain Platform Details with CLI from Cisco Unified Communications Manager
  • User Management
  • Cisco VCS and Cisco TMS Administrative Interfaces
  • Cisco Unity Connection Administrator Interfaces
  • Cisco Unity Connection Serviceability
  • Discovery 3: Verify Voicemail Integration
  • Cisco Unified Communications Manager IM and Presence Service Administrator Interfaces
  • Cisco Unified Communications Manager Express Administrator Interfaces
  • Perform the "Explore Administrator Interfaces" Lab

Lesson 2: Understanding End-User Interfaces

  • Cisco Unified Communications Manager End-User Interfaces Overview
  • Customize User Website Permissions
  • Customize CCMUser Enterprise Parameters
  • End-User LDAP Authentication
  • Self Care Portal Devices
  • Cisco Unified Communications Manager Express End-User Interfaces
  • Authentication and Synchronization for End Users in Cisco Unity Connection
  • Administrator-Enabled User Login
  • Cisco Personal Communications Assistant
  • Cisco Unity Connection TUI
  • Perform the "Explore End-User Interfaces" Lab

Module 3: Call Flows in Cisco Call Control Platforms

Lesson 1: Understanding Call Flows and Call Legs

  • Cisco Unified Communications Manager SCCP Call Flows and Call Legs
  • Cisco Unified Communications Manager Centralized Architecture PSTN Backup Call Flow
  • Cisco Unified Communications Manager Distributed Architecture Call Flow
  • Cisco Unified Communications Manager PSTN Backup Path Selection
  • AAR Call Flow
  • Dial Peer Overview
  • Inbound Dial Peer Selection
  • Outbound Dial Peer Selection
  • Cisco VCS Call Flows

Lesson 2: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager

  • Cisco Unified Communications Manager CoS Overview
  • Partitions and CSSs
  • Examples of Partitions and CSSs
  • Discovery 4: Discover the Cisco Unified Communications Manager CoS Implementation
  • Cisco Unified Communications Manager Call Routing Overview
  • Cisco Unified Communications Manager Call Routing Logic
  • Digit Analysis
  • Cisco Unified Communications Manager Path Selection Configuration Elements
  • Hunt Groups
  • Call Admission Control
  • Regions
  • Discovery 5: Discover the Cisco Unified Communications Manager Call Routing Implementation
  • Perform the "Explore Call Flows in Cisco Unified Communications Manager" Lab

Lesson 3: Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express

  • Cisco Unified Communications Manager Express COR Overview
  • COR Behavior
  • Discovery 6: Discover the Cisco Unified Communications Manager Express COR Implementation
  • Cisco Unified Communications Manager Express Call Routing Overview
  • Trunk Groups
  • Ephone Hunt Group Overview
  • Discovery 7: Discover the Cisco Unified Communications Manager Express Call Routing Implementation
  • Perform the "Explore Call Flows in Cisco Unified Communications Manager Express" Lab

Module 4: Endpoint and End-User Administration

Lesson 1: Understanding End-User Characteristics and Configuration Requirements

  • End Users in Cisco Unified Communications Manager
  • Cisco Unified Communications Manager Express User Access Levels
  • Cisco Unified Communications Manager Express User Locale

Lesson 2: Understanding End-User Implementation Options

  • Cisco Unified Communications Manager User Management Options
  • Cisco Unified Communications Manager LDAP Support
  • LDAP Integration: Synchronization
  • LDAP Integration: Authentication
  • LDAP Integration Considerations
  • Synchronization Agreements
  • LDAP Synchronization Configuration Procedure
  • LDAP Authentication Configuration
  • LDAP Custom Filter
  • Implement End Users in Cisco Unified Communications Manager Express
  • Perform the "Implement End Users" Lab

Lesson 3: Understanding Endpoint Characteristics and Configuration Requirements

  • IP Phone Registration Process Overview
  • Cisco SCCP IP Phone Startup Process
  • Cisco SIP Phone Startup Process
  • Cisco Unified Communications Manager Network Configuration
  • IP Phone Configuration Requirements in Cisco Unified Communications Manager
  • IP Phone Configuration Requirements in Cisco Unified Communications Manager Express

Lesson 4: Understanding Endpoint Implementation Options

  • Discovery 8: Configure and Verify Endpoint Basic Configuration Elements
  • Discovery 9: Device Settings Configuration
  • Configuration Methods and Tools
  • Autoregistration
  • Manual Cisco IP Phone Configuration
  • Cisco Unified Communications Manager BAT
  • Self-Provisioning
  • Update the Endpoint Firmware from SCCP to SIP
  • Implement IP Phones in Cisco Unified Communications Manager Express
  • Configure Menu
  • View Menu
  • Configuration Tool Comparison
  • Perform the "Implement Endpoints" Lab

Module 5: End User Telephony and Mobility Features

Lesson 1: Understanding Telephony Features

  • Cisco Extension Mobility in Cisco Unified Communications Manager
  • Call Forward Options
  • Shared Lines
  • Call Pickup
  • Call Hunting Components
  • Call Park
  • Intercom in Cisco Unified Communications Manager
  • Native Cisco Unified Communications Manager Presence
  • Cisco Unified Communications Manager Express Features

Lesson 2: Enabling Telephony Features

  • Discovery 10: Configure Cisco Extension Mobility
  • Configure Call Coverage in Cisco Unified Communications Manager
  • Discovery 11: Configure Hunt Groups
  • Configure Intercom Functionality in Cisco Unified Communications Manager
  • Configure Speed Dial BLF
  • Configure Call Forward Settings in Cisco Unified Communications Manager Express
  • Configure Cisco Unified Communications Manager Express for Night Service
  • Configure Paging in Cisco Unified Communications Manager Express
  • Configure Shared Ephone-dn in Cisco Unified Communications Manager Express
  • Configure Pickup Groups in Cisco Unified Communications Manager Express
  • Configure Intercom in Cisco Unified Communications Manager Express
  • Configure Hunt Groups in Cisco Unified Communications Manager Express
  • Perform the "Enable Telephony Features" Lab

Lesson 3: Understanding Mobility Features

  • Mobile Connect in Cisco Unified Communications Manager
  • Mobile Voice Access in Cisco Unified Communications Manager
  • Mobility in Cisco Unified Communications Manager Express

Lesson 4: Enabling Mobility Features

  • Configure Cisco Unified Mobility in Cisco Unified Communications Manager
  • Discovery 12: Configure Cisco Unified Mobility on HQ Phone 1
  • Discovery 13: Configure Cisco Unified Mobile Voice Access in Cisco Unified Communications Manager
  • Configure Mobility in Cisco Unified Communications Manager Express
  • Perform the "Enable Mobility Features" Lab

Module 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

Lesson 1: Understanding Cisco Unity Connection

  • Cisco Unity Connection Overview
  • Cisco Unity Connection Integration
  • Discovery 14: Verify the Cisco Unity Connection Integration
  • Cisco Unity Connection Call Handler
  • Cisco Unity Connection Call Routing
  • Cisco Unity Connection Authentication Rules
  • Cisco Unity Connection Dial Plan

Lesson 2: Understanding End User and Voice Mailbox Characteristics and Configuration Requirements

  • Cisco Unity Connection End-User Templates Overview
  • User Template Basics
  • Default Class of Service
  • Password Settings and Roles
  • Transfer Rules and Greetings
  • Call Actions
  • Message Actions and Caller Input
  • TUI Experience
  • Cisco Unity Connection End Users
  • Cisco Unity Connection Voice Mailboxes
  • Cisco Unity Connection Video Greetings

Lesson 3: Understanding End User and Voice Mailbox Implementation Options

  • Discovery 15: Configure a User Template
  • Discovery 16: Configure a User
  • Import End Users from Cisco Unified Communications Manager
  • Import Users from LDAP
  • Bulk Import Users
  • Manage Cisco Unity Connection Message Storage
  • Discovery 17: Configure Cisco MediaSense for Video Greeting
  • Discovery 18: Configure Cisco Unity Connection for Video Greeting
  • Perform the Implement End Users and Voice Mailboxes Lab

Lesson 4: Understanding Cisco Unified Communications Manager IM and Presence Service

  • Cisco Unified Communications Manager IM and Presence Service Features and Functionality
  • Cisco Unified Communications Manager IM and Presence Service Architecture

Lesson 5: Enabling Cisco Unified Communications Manager IM and Presence Service

  • Configure Cisco Unified Communications Manager for Cisco Jabber
  • Configure the Cisco Unified Communications Manager IM and Presence Server
  • Troubleshoot Cisco Jabber
  • Perform the "Enable Cisco Unified Communications Manager IM and Presence Service" Lab

Module 7: Cisco Unified Communications Solutions Maintenance

Lesson 1: Providing End-User Support

  • Problem-Solving Model Overview
  • Gather Facts
  • Consider Possibilities
  • Create an Action Plan
  • Implement the Action Plan
  • Observe Results
  • Restart the Problem-Solving Process
  • Document Results
  • Troubleshooting IP Phone Registration
  • Powering IP Phones
  • VLAN Overview
  • Configure Access Ports
  • Voice Quality Issues
  • Perform the "Provide End-User Support" Lab

Lesson 2: Understanding Cisco Unified Communications Manager Reports

  • Cisco Unified Communications Manager Reports Overview
  • Generate Reports
  • Analyze the Generated Reports
  • Discovery 19: Use Cisco Unified Reporting

Lesson 3: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports

  • Cisco Unified Communications Manager CAR Tool Overview
  • Cisco Unified Communications Manager CAR Tool User Overview
  • Discovery 20: Configure System Settings in the Cisco Unified Communications Manager CAR Tool
  • Export CDR and CMR Records
  • Generate CDR User Reports
  • Discovery 21: Generate User Reports
  • Generate System Reports
  • Discovery 22: Generate and View a QoS Detail Report
  • Generate Device Reports
  • Discovery 23: Generate and View a Gateway Utilization Report
  • Perform the Generate Cisco Unified Communications Manager CAR Tool Reports Lab

Lesson 4: Monitoring the System with Cisco Unified Real-Time Monitoring Tool

  • Cisco Unified RTMT Overview
  • Monitor the System with Cisco Unified RTMT
  • Monitor Cisco Unified Communications Manager with Cisco Unified RTMT
  • Perform the "Monitor the System with Cisco Unified RTMT" Lab

Lesson 5: Monitoring Voicemail in Cisco Unity Connection

  • Generate Reports on Cisco Unity Connection
  • Discovery 24: Generate a Cisco Unity Connection Serviceability Report
  • Generate Reports in Cisco Unified Serviceability
  • Discovery 25: Generate Cisco Unified Serviceability Reports
  • Use Reports for Troubleshooting and Maintenance

Lesson 6: Understanding the Disaster Recovery System

  • Disaster Recovery System Overview
  • Back Up Cisco Unified Communications Solutions
  • Restore Cisco Unified Communications Solutions
  • Perform the Back Up Cisco Unified Communications Manager Lab (Optional)

Lab Outline

Hardware Lab 1:

  • Explore Administrator Interfaces
  • Start Services in Cisco Unified Communications Manager Serviceability
  • Create a Personalized Application User and Verify Role Privileges for Application User Web Pages
  • Add a New Cisco Unified IP Phone
  • Modify Service Parameters
  • Verify the Application Server in Cisco Unified Communications Manager for Cisco Unified Communications Manager IM and Presence Service
  • Enable Services on Cisco Unified Communications Manager IM and Presence
  • Create the Presence Gateway for Cisco Unified Communications Manager in the Cisco Unified Communications Manager IM and Presence Service
  • Start the Cisco Serviceability Reporter service
  • Configure Cisco Unified Communications Manager Express to Support Cisco Configuration Professional
  • Install Cisco Configuration Professional on the Student PC and Discover the Cisco Unified Communications Manager Express Router

Hardware Lab 2:

  • Explore End-User Interfaces
  • Create an End User in Cisco Unified Communications Manager
  • Set Enterprise Parameters and Configure End-User Settings
  • Configure Voicemail Users in Cisco Unity Connection
  • Create End Users in Cisco Unified Communications Manager Express

Hardware Lab 3:

  • Explore Call Flows in Cisco Unified Communications Manager
  • Configure the Cisco Unified Communications Manager CoS Implementation
  • Configure the Cisco Unified Communications Manager Call Routing Implementation
  • Test the Inbound Cisco Unified Communications Manager COS Implementation
  • Set Route Patterns Back to PSTN Partition

Hardware Lab 4:

  • Explore Call Flows in Cisco Unified Communications Manager Express
  • Configure the Cisco Unified Communications Manager Express Call Routing Implementation

Hardware Lab 5:

  • Implement End Users
  • Use Microsoft Active Directory for End-User Synchronization to Configure End Users in Cisco Unified Communications Manager
  • Change User Settings in Cisco Unified Communications Manager

Hardware Lab 6:

  • Implement Endpoints
  • Configure the Self-Provisioning IVR Service
  • Add a New Phone in Cisco Unified Communications Manager Using Autoregistration
  • Use the Self-Provisioning IVR Service on Autoregistered Phones
  • Add a New Phone in Cisco Unified Communications Manager Using the Cisco Unified Communications Manager BAT
  • Add a New Phone in Cisco Unified Communications Manager Express Using the GUI

Hardware Lab 7:

  • Enable Telephony Features
  • Configure Group Pickup for the HQ Phones
  • Configure Directed Call Park
  • Configure Intercom Functionality
  • Configure IP Phones for BLF Speed Dials

Hardware Lab 8:

  • Enable Mobility Features
  • Challenge: Change When Calls to the Remote Destination Ring
  • Challenge: Configure the Remote Destination to Ring Longer
  • Challenge: Prevent the Remote Destination from Ringing When Receiving Calls from the Branch

Hardware Lab 9:

  • Implement End Users and Voice Mailboxes
  • Challenge: Unlist a User from Cisco Unity Connection
  • Import End Users from Cisco Unified Communications Manager
  • Import End Users from Microsoft Active Directory
  • Set the Message Store Settings

Hardware Lab 10:

  • Enable Cisco Unified Communications Manager IM and Presence Service
  • Configure Cisco Unified Communications Manager for Cisco Jabber
  • Create a CSF Device for Softphone Mode
  • Configure the Cisco Unified IM and Presence Server
  • Log in to Cisco Jabber
  • Test Cisco Jabber Features

Hardware Challenge Lab 11:

  • Provide End-User Support
  • Trouble Ticket: IP Phone Is Not Registered
  • Trouble Ticket: Group Pickup Does Not Work
  • Trouble Ticket: Cisco Extension Mobility Service Is Not Working

Hardware Challenge Lab 12:

  • Generate Cisco Unified Communications Manager CAR Tool Reports
  • Challenge Lab: Analyze Calls

Hardware Lab 13:

  • Monitor the System with Cisco Unified RTMT
  • Install Cisco Unified RTMT
  • Monitor System Parameters
  • Work with Traces and Syslog Messages
  • Monitor Cisco Unified Communications Manager Parameters
  • Work with Profiles
  • Use the Port Monitor to Check the Voicemail Ports

Hardware Lab 14:

  • (Optional) Back Up Cisco Unified Communications Manager
  • Create a Backup Device
  • Configure the Scheduler
  • Perform Manual Backup
  • (Optional) Restore the Cisco Unified Communications Manager Database

 

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
 

Subject Matter Expert

CCSI Cisco Authorized Instructor

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