This course focuses on a collaborative approach to conflict resolution, teaching employees how to resolve workplace conflicts so that everyone “wins.” Students will learn how to use good listening and communicating skills to keep conflict constructive, identify natural conflict-handling styles, resolve conflict collaboratively, and when and how to ask for help in the resolution process.
At the conclusion of this course, you should be able to:
Understand that resolving a conflict requires steps for a collaborative solution
Approach conflict in one of five ways that would result in a "win-win" situationlistening and communicating skills to keep conflict constructive.
End of Course Instructions
Upon successful completion of the course, you will be able to print a certificate of completion from your training page.
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