Research verifies that the only way to achieve customer loyalty is to consistently meet and exceed their expectations. Every time you interact with a customer, you have a unique “moment of truth” opportunity to build the relationship or fall short. This module will help you understand your customers' needs so you can better serve them through each and every interaction.
At the conclusion of this course, you should be able to:
- Improve on how you: Greet, Listen, Respond and Assure a Lasting Relationships
- Understand the customer's need and learn how to interactevery interaction.
Subject Matter Expert
Syntrio, Inc. has been a force in the online learning industry since its inception in the late 1990s. While many e-learning companies spawned to satisfy the emerging market through various business models, from the start, Syntrio's objective was to provide clients with a cost-effective, turn-key online learning solution comprised of our own proprietary courseware and hosted learning management systems. This provided the flexibility needed to respond to the market with innovative and timely solutions.
End of Course Instructions
Upon successful completion of the course, you will be able to print a certificate of completion from your training page.
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