Agile Certified Agile Service Manager

Certified Agile Service Manager

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1295.00 1,295.00
$1,295.00
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  • Course Delivery: Virtual Classroom
  • Language: English

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Description

This sixteen (16) hour course provides an introduction to Agile Service Management ? the application and integration of agile thinking into service management processes and process design projects. Agile thinking improves process efficiency, reduces waste and provides an ongoing capability for IT to continue to deliver value even in the face of changing requirements. Class culminates with an independent certification exam. Successfully passing (65%) the 60 minute exam, consisting of 40 multiple-choice questions, leads to the Certified Agile Service Manager Certificate.
 

Course Objectives

  • The Agile Manifesto, it is core values and principles
  • Agile concepts and practices including Scrum, Lean and DevOps
  • Agile Service Management definition, value, aspects and application including
  • Agile ITSM ensuring processes are lean and deliver just enough control
  • Agile Process Design applying Agile practices to process design projects
 

Prerequisites

Complete pre-class assignments

amiliarity with IT service management processes and ITIL is recommended

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