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ITIL ITIL Foundation

ITIL Foundation

499.00 499.00

  • Course Delivery: On Demand
  • Duration: 16 
  • Language: English
  • Difficulty: Beginner
  • Audience: ITIL Professionals

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Key Features

  • Accredited by Axelos
  • Five industry case studies and seven real-world examples provided
  • 45 hours PDU certificate
  • 50 end-of-chapter quizzes
  • Four simulation exams
  • Exam fee included; 98.6% pass rate
  • Mobile friendly


ITIL foundation course is designed with a modular approach and gives a fundamental awareness of the key elements, concepts and terminologies used in ITIL service lifecycle. This foundation course imparts knowledge on the links between lifecycle stages, the processes used and their contribution to service management practices.

On completion of the training you will have a general understanding and an overview of ITIL. It is considered as the entry level qualification in the field of ITIL certification path. The ITIL foundation course is not just important but helps to advance further in the field of advanced ITIL frameworks.


Course Objectives

    The ITIL Foundation course imparts knowledge on the fundamental awareness of the ITIL framework. Through this course you would be able to:
  • Learn about the best practices, generic concepts, key principles, and ITIL® 2011 process models
  • Clear the ITIL Foundation exam
  • Gain a clear understanding of the ITIL framework
  • Learn about the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement
  • Learn how to apply ITIL tools, techniques and concepts
  • Optimize customer experience by improving efficiency and effectiveness in business changes
  • Apply lean principles and automate standard tasks, to improve efficiency of ITSM processes

Topics Covered

Introduction to Service Management Lifecycle

  • Principles of service management
  • The process
  • The ITIL service lifecycle

Service Strategy

  • Introduction to service strategy
  • Key concepts of service strategy
  • Service strategy processes
    • Demand management
    • Service portfolio management
    • Business relationship management

    Service Design

    • Introduction to service design
    • Key concepts of service design
    • Service design processes
      • Service catalog management
      • Service level management
      • Supplier management
      • Capacity management
      • Availability management
      • IT service continuity management
      • Information security management
      • Design coordination

      Service Transition

      • Introduction to service transition
      • Key principles and models of service transition
      • Service transition processes
        • Transition, planning, and support
        • Change management
        • Service asset and configuration management
        • Release and deployment management
        • Knowledge management

        Service Operations

        • Introduction to service operations
        • Service operations processes
          • Event management
          • Incident management
          • Problem management
          • Request fulfilment
          • Access management
        • Service operations functions

        Continual Service Improvement

        • Introduction to CSI
        • Key principles and models of CSI

        Summary and Exam Preparation

        • Review of key concepts


There is no defined eligibility criterion for ITIL® Foundation exam


Quiz Information

This course provides 50 end-of-chapter quizzes and four simulation exams



You will be certified in ITIL® Foundation from AXELOS by following these processes:
Step 1: Appear for ITIL® Foundation exam after completing the training.
Step 2: Score 65% in 60 minutes [i.e. 26 answers out of 40 questions]
Step 3: Earn two ITIL® credits on successful completion of ITIL® Foundation exam

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