ITIL ITIL® Foundation

ITIL® Foundation

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  • Course Delivery: Virtual Classroom
  • Language: English

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Description

As business needs change, so do the demands on IT. The challenge: to meet new and growing requirements for IT Services. In the spring of 2007, a long-awaited update to the best practice guidance of the IT Infrastructure Library was released.

Known as ITIL Version 3 (v3), the books are framed around the Service Lifecycle, taking a holistic approach to managing services and delivering business value. ITIL v3 places particular emphasis on Continual Service Improvement.

All of the core processes and concepts from ITIL v2 remain in ITIL v3, with updates to address emerging trends. New processes are in response to requests from the practitioner community. All processes have been grouped into the appropriate volume, reflecting their business value in the Service Lifecycle:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Certification

Learners will be equipped to earn their ITIL Foundation certification on the final day of class, by achieving a passing score on a 60 minute, 40 question examination.

 

Course Objectives

The ITIL v3 Foundation course introduces the key concepts of each ITIL v3 function, process and lifecycle stage.

At the end of this course, the learner will be able to identify the:

  • The stages and processes within the Service Lifecycle
  • Business value of implementing each process in an organization
  • Objectives and basic concepts related to each process
  • Activities and roles involved in each process
  • Relationship of each process to other processes
  • Terminology, techniques and practical approaches

Come ready to participate in lively discussions about process improvements, benefits and challenges.

 

Topics Covered

Project Management Institute (PMI®) Professional Development Units

Productivity Point Global is recognized by PMI as a Global R.E.P. You will earn 18 contact hours or PDUs upon completion of this course.

Day 1
  • Class Introductions
  • ITIL Introduction
  • Service Strategy
  • Service Design
  • Homework: Memory Games

Day 2
  • Review
  • Service Design (cont€™d)
  • Service Transition
  • Service Operation
  • Homework: Memory Games Sample Examination

Day 3
  • Review
  • IT Service Operation (contd)
  • Continual Service Improvement
  • Sample Exam Review
  • ITIL Foundation Examination

Deliverables

  •   Three (3) days of Instructor Led Education
  •   Learner Manual (excellent post-class reference)
  •   Participation in unique Process Simulations and Memory Games
  •   Customized Templates (Service Level Agreements, Operation Level Agreements, Request
     for Change, etc.
  •   Textbook - Passing your ITIL Foundation Exam (ISBN: 978011331079)
  •   Exam Preparation
  •   In-Class Exam
  •   Daily Breakfast Pastries and Refreshments

Who Should Attend

ITIL Foundation training is essential for anyone involved in the support and delivery of IT services.

  • IT Leadership
  • Key Business Managers
  • Network Operations
  • Business Process Analysts
  • Business Analysts
  • IT Consultants
  • Project Managers
  • Systems Integrators
  • Help Desk Managers and Analysts
  • Managed Service Providers
  • Application Developers
  • Solution Providers
  • Sales Staff

ITIL is a registered trademark of AXELOS Limited
IT Infrastructure Libraryis a registered trademark of AXELOS Limited

 

Prerequisites

Familiarity with IT Services is recommended.

 

Subject Matter Expert

Productivity Point Global is led by a team of individuals with world-class experience in professional development skills and leading edge technologies. These established professionals collaborate to drive PPG's business forward through entrepreneurial innovation, strategic partnerships, brand management and sales growth.

Productivity Point Global, previously ExecuTrain of Florida, began in 2003 and evolved out of a desire to increase our outreach both nationally and internationally. Utilizing the highest standard in customer service combined with our subject matter experts and high-end training venues, PPG has carved a niche by consistently expanding our corporate and government client base, originally hosted in the southeastern region of the US.

By consistently setting quality as the benchmark of our value system, PPG combines strategic partnerships and cutting edge technology with our determined efforts to branch out into other regions. PPG's combination of technology and professional skills training, IT outsourcing, and event hosting enables us to place a focused emphasis on the diversified business needs of our clients.
For more info please visit: http://www.productivitypoint.com/

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