ITIL ITIL Intermediate ST Certification Training

ITIL Intermediate ST Certification Training

699.00 699.00
$699.00
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  • Course Delivery: On Demand
  • Duration: 9.5 
  • Language: English
  • Difficulty: Intermediate
  • Audience: ITIL Professionals

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Key Features

  • 9.5 hours of high-quality e-learning content
  • 30 PDUs offered
  • Highest pass rate
  • 10 chapter-end quizzes
  • 2 ITIL Intermediate ST sample test papers
  • Accredited by AXELOS
  • Mobile friendly
 

Description

The Service Transition (ST) is a part of Lifecycle Stream of ITIL® Intermediate level and one of the courses leading to the ITIL Expert Certificate in IT Service Management. The training content approved by APMG and CSME, focuses on process elements, practice components, and management techniques for building, testing and implementing products and services. ITIL ST certification training will enhance your knowledge in ITIL best practices to be followed during the Service Strategy and Service Design stages of the ITIL® Service Lifecycle.

 

Course Objectives

The learning objectives of this course are given below:

  • Explain the purpose, principles and processes in Service Transition
  • Understand how to plan and manage service changes, including transfer of services effectively
  • Describe the technological considerations during service transition
  • Identify how to implement and improve service transition
  • Assess challenges, critical success factors, and risks associated with service transition
 

Topics Covered

Introduction to Service Transition

  • Purpose, objectives, scope, and value to business
  • The context of service transition in ITIL service lifecycle

Service Transition Principles

  • The key policies and best practice principles that aid effective service transition
  • Optimizing service transition performance and typical metrics that can be used
  • Service transition inputs and outputs by lifecycle stage

Service Transition Processes

    Each process, consisting of:

    • Purpose, objective, scope, and value to business
      • Policies, principles, and basic concepts
      • Process activities, methods, and techniques
      • Triggers, inputs, outputs, and interfaces
      • Critical success factors and key performance indicators
      • Challenges and risks
    • Transition planning and support
    • Change management
    • Service asset and configuration management
    • Release and deployment management
    • Service validation and testing
    • Change evaluation
    • Knowledge management

    Managing People through Service Transition

    • Managing communication and commitment
    • Managing organizational and stakeholder change
    • Stakeholder management

    Organizing for Service Transition

    • Organizational development
    • Role of technical and application management function in service transition
    • Organizational context for transitioning a service
    • Service transition roles and responsibilities
    • The relationship of service transition to other lifecycle phases

    Technology Considerations

    • Technology requirements for service transition that support service transition as a whole

    Implementing and Improving Service Transition

    • Key activities in the introduction of service transition
    • An integrated approach to service transition processes
    • Implementing service transition in virtual or cloud environment

    Challenges, Critical Success Factors, and Risks

    • Challenges facing service transition
    • Measurement through analyzing critical success factors
    • Potential implementation risks that could affect services currently in transition and being planned
    • External factors that affect the approach to service transition

    Summary and Directed Studies

    • Review of key concepts
 

Prerequisites

Two years of experience in the field of IT is highly desirable. Candidates should also spend some time reviewing the syllabus and the ITIL® Service Transition publication to prepare for the exam.

 

Quiz Information

Ten end-of-chapter quizzes and two simulation exams

 

Exams

To be eligible for the examination leading to the ITIL® SO Certificate, the candidate must fulfill the following requirements:

  • Undertake at least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme.
  • A basic IT literacy and around 2 years IT experience are highly desirable.
  • Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL® and bridge qualifications.

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