ITIL ITIL® Lifecycle Course - Continual Service Improvement (CSI)

ITIL® Lifecycle Course - Continual Service Improvement (CSI)

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2495.00 2,495.00
$2,495.00
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  • Course Delivery: Virtual Classroom
  • Language: English

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Description

All Service Management frameworks emphasize the need for measurable continual improvement at every stage of the IT Service Lifecycle to ensure ongoing business alignment and service value. A formal CSI program helps the service provider look for ways to enhance and improve process efficiency and effectiveness.

Successful Service Management requires the skills, tools and techniques for identifying, prioritizing and implementing opportunities for ongoing improvement. Based on the Continual Service Improvement (CSI) publication within the ITIL core library, this course focuses on the strategies, concepts and techniques for creating and managing a metrics-driven CSI program within your Service Management initiative. The course culminates with the ITIL Intermediate Continual Service Improvement certification examination.

 

Course Objectives

Successful completion of this course will increase your knowledge and ability to:

  • CSI purpose, objectives and value
  • CSI principles
  • CSI process: Seven-step Improvement process
  • CSI methods and techniques
  • Organizing for CSI
  • Technology and implementation considerations
  • Challenges, critical success factors and risks

 

Prerequisites

  • The ITIL Foundation Certification in IT Service Management - obtained through ITIL Foundation or Foundation Bridge Certificate(s).
  • Learners should complete at least 21 hours of personal study and ideally, will have read the Continual Service Improvement publication.
 

Subject Matter Expert

Productivity Point Global is led by a team of individuals with world-class experience in professional development skills and leading edge technologies. These established professionals collaborate to drive PPG's business forward through entrepreneurial innovation, strategic partnerships, brand management and sales growth. Productivity Point Global, previously ExecuTrain of Florida, began in 2003 and evolved out of a desire to increase our outreach both nationally and internationally. Utilizing the highest standard in customer service combined with our subject matter experts and high-end training venues, PPG has carved a niche by consistently expanding our corporate and government client base, originally hosted in the southeastern region of the US. By consistently setting quality as the benchmark of our value system, PPG combines strategic partnerships and cutting edge technology with our determined efforts to branch out into other regions. PPG's combination of technology and professional skills training, IT outsourcing, and event hosting enables us to place a focused emphasis on the diversified business needs of our clients. For more info please visit: http://www.productivitypoint.com/

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