ITIL ITIL® Lifecycle Course - Service Design

ITIL® Lifecycle Course - Service Design

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2495.00 2,495.00
$2,495.00
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  • Course Delivery: Virtual Classroom
  • Language: English

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Description

Service Design brings the output of Service Strategy to life by designing new or changed services that satisfy business objectives and are secure, resilient and reliable. Based on the Service Design publication of the IT Infrastructure Library (ITIL) core library, this course focuses on the planning, implementing and optimizing the Service Design processes, plans, policies and standards that ultimately will be used to transition and operate services in the production environment.
 

Course Objectives

Successful completion of this course will increase your knowledge and ability to:

  • Service Design purpose, objectives and value
  • Service Design principles
  • Service Design processes:  Design Coordination, along with Service Catalog, Service Level, Availability, Capacity, IT Service Continuity, Information Security and Supplier Management
  • Technology, implementation and organizational considerations
  • Challenges, critical success factors and risks

 

Prerequisites

  • The ITIL Foundation Certification in IT Service Management - obtained through ITIL Foundation or Foundation Bridge Certificate(s).
  • Learners should complete at least 21 hours of personal study and ideally, will have read the Service Design publication.
 

Subject Matter Expert

Productivity Point Global is led by a team of individuals with world-class experience in professional development skills and leading edge technologies. These established professionals collaborate to drive PPG's business forward through entrepreneurial innovation, strategic partnerships, brand management and sales growth. Productivity Point Global, previously ExecuTrain of Florida, began in 2003 and evolved out of a desire to increase our outreach both nationally and internationally. Utilizing the highest standard in customer service combined with our subject matter experts and high-end training venues, PPG has carved a niche by consistently expanding our corporate and government client base, originally hosted in the southeastern region of the US. By consistently setting quality as the benchmark of our value system, PPG combines strategic partnerships and cutting edge technology with our determined efforts to branch out into other regions. PPG's combination of technology and professional skills training, IT outsourcing, and event hosting enables us to place a focused emphasis on the diversified business needs of our clients. For more info please visit: http://www.productivitypoint.com/

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