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ITIL ITIL® Release, Control & Validation (RCV)

ITIL® Release, Control & Validation (RCV)

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  • Course Delivery: Virtual Classroom
  • Language: English

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Description

Learn how to use the ITIL Release, Control, and Validation processes, activities, and functions to achieve operational excellence.

This course will immerse you in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Release, Control, and Validation of services and service delivery.

The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

This course uses an engaging case study-based approach, allowing you to learn the core disciplines of ITIL best practices and to be positioned to successfully complete the associated exam. The exam will be offered on the last day of the course at 1:00 pm.

The main process focus areas of this course include:

  • Change Management
  • Service Release and Deployment Management
  • Service Validation and Testing
  • Service Asset and Configuration Management
  • Knowledge Management
  • Request Fulfillment
  • Service Evaluation

Please note: The ITIL v3 Foundation certification is required to take the exam at the end of class. Proof of certification must be provided no later than the first day of class.
 

Course Objectives

  • Importance of Service Management as a practice concept and Service Transition principals, purpose, and objective
  • Importance of ITIL Release, Control, and Validation while providing service
  • How all processes in ITIL Release, Control, and Validation interact with other Service Lifecycle Processes
  • Processes, activities, methods, and functions used in each of the ITIL Release, Control, and Validation processes
  • How to use the ITIL Release, Control, and Validation processes, activities, and functions to achieve operational excellence
  • Measure ITIL Release, Control, and Validation
  • Importance of IT Security and its contributions to ITIL Release, Control, and Validation
  • Technology and implementation considerations surrounding ITIL Release, Control, and Validation
  • Challenges, critical success factors, and risks associated with ITIL Release, Control and Validation

Learn how to use the ITIL Release, Control, and Validation processes, activities, and functions to achieve operational excellence."
 

Topics Covered

1. Introduction and Service Management as a Practice
2. Change Management
3. Service Asset and Configuration Management
4. Release and Deployment Management
5. Service Validation and Testing
6. Request Fulfillment
7. Service Evaluation
8. Knowledge Management
9. Technology and Implementation Considerations
10. Exam Preparation/Mock Exam
11. Exam

ITILis a registered trademark of AXELOS Limited
IT Infrastructure Library is a registered trademark of AXELOS Limited

 

Prerequisites

There are no prerequisites for this course.

 

Subject Matter Expert

Productivity Point Global is led by a team of individuals with world-class experience in professional development skills and leading edge technologies. These established professionals collaborate to drive PPG's business forward through entrepreneurial innovation, strategic partnerships, brand management and sales growth. Productivity Point Global, previously ExecuTrain of Florida, began in 2003 and evolved out of a desire to increase our outreach both nationally and internationally. Utilizing the highest standard in customer service combined with our subject matter experts and high-end training venues, PPG has carved a niche by consistently expanding our corporate and government client base, originally hosted in the southeastern region of the US. By consistently setting quality as the benchmark of our value system, PPG combines strategic partnerships and cutting edge technology with our determined efforts to branch out into other regions. PPG's combination of technology and professional skills training, IT outsourcing, and event hosting enables us to place a focused emphasis on the diversified business needs of our clients. For more info please visit: http://www.productivitypoint.com/

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