ITIL ITIL Service Capability: Planning, Protection, and Optimization

ITIL Service Capability: Planning, Protection, and Optimization

Location:

Date of Class:

Instructor:

Last Day To Enroll:

2995.00 2,995.00
$2,995.00
PRICE PER USER
$
X
USERS


=
SUBTOTAL
$
  • Course Delivery: Virtual Classroom
  • Language: English

Chat Live | Contact Us | Toll Free: (888) 360-8764

 

Description

In this course, you will be immersed in the practical aspects of the ITIL service lifecycle and processes associated with the planning, protection, and optimization (PPO) of services and service delivery. You will focus on the operational-level process activities and supporting methods and learn to execute these processes in a practical, hands-on learning environment. This training is intended to enable you to apply the practices throughout the service management lifecycle.

This course includes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and position you to successfully complete the associated exam.

 

Course Objectives

  • Service management as a practice and how the processes within PPO support the service lifecycle
  • Role of PPO in service provision and how the in-scope processes interact with other service lifecycle processes
  • Activities and methods used in each of the PPO processes
  • Application of PPO processes and activities to achieve operational excellence
  • How to measure PPO performance
  • Importance of IT Security and how it supports PPO
  • Technology and implementation requirements in support of PPO
  • Challenges, key performance indicators (KPIs), critical success factors (CSFs), and risks related with PPO
 

Topics Covered

1. Planning, Protection, and Optimization
  • Processes
  • Purpose, Objectives, and Value of Service Design
  • Lifecycle within the PPO Context
  • Scope and Flow of Service Design
  • Service Requirements
  • Business Requirements and Drivers
  • Business Value of Service Design
  • Comprehensive and Integrated Service Design
  • Direction, Policy, and Strategy of Service Design
  • Optimizing Design Performance
  • Purpose and Objectives of the Design Coordination Process
  • Scope of the Design Coordination Process
  • Business Value of the Design Coordination Process

  • 2. Demand Management
  • Purpose, Objectives, and Scope
  • Business Value
  • Policies, Principles, and Basic Concepts
  • Activities, Methods, and Techniques
  • Triggers, Inputs, and Outputs
  • Process Interfaces
  • Information Management
  • CSFs and KPIs
  • Challenges and Risks
  • Roles and Responsibilities

3. Capacity Management
  • Purpose and Objectives
  • Scope of Capacity Management
  • Business Value
  • Policies, Principles, and Basic Concepts
  • Activities, Methods, and Techniques
  • Triggers, Inputs, and Outputs
  • Process Interfaces with Capacity Management
  • Information Management in Capacity Management
  • CSFs and KPIs
  • Challenges and Risks
  • Roles and Responsibilities

4. Availability Management
  • Purpose and Objectives
  • Scope of Availability Management
  • Business Value
  • Policies, Principles, and Basic Concepts
  • Vital Business Functions
  • Activities, Methods, and Techniques
  • Triggers, Inputs, and Outputs
  • Process Interfaces
  • Information Management
  • CSFs and KPIs
  • Challenges and Risks
  • Roles and Responsibilities

5. IT Service Continuity Management
  • Purpose and Objectives
  • Scope of ITSCM
  • Business Value
  • Policies, Principles, and Basic Concepts
  • Activities, Methods, and Techniques
  • Process Interfaces
  • Information Management
  • CSFs and KPIs
  • Challenges and Risks
  • Roles and Responsibilities

6. Information Security Management
  • Purpose and Objectives
  • Scope of ISM
  • Business Value
  • Policies, Principles, and Basic Concepts
  • Activities, Methods, and Techniques
  • Triggers, Inputs, and Outputs
  • Process Interfaces
  • Information Management
  • CSFs and KPIs
  • Challenges and Risks
  • Roles and Responsibilities

7. Technology and Implementation Considerations
  • Best Practices for Service and Process Implementation
  • Generic Technology Requirements for Service Design
  • Technology and Management Architectures
  • Selection of Tools and Technology to Support Service Design
  • Planning and Implementing Service Management Tools
  • Challenges, Risks, and CSFs

8. Exam Preparation/Mock Exam

9. Exam
 

Prerequisites

  • ITIL Foundation Certification (v3 or newer) required
  • Two to four years of relevant work experience
  • To prepare for the end-of-class exam, we recommend that you review the ITIL 2011 publication Service Design (2011 Edition, ISBN 9780113313051) and complete at least 12 hours of personal study
 

Subject Matter Expert

Productivity Point Global is led by a team of individuals with world-class experience in professional development skills and leading edge technologies. These established professionals collaborate to drive PPG's business forward through entrepreneurial innovation, strategic partnerships, brand management and sales growth.

Productivity Point Global, previously ExecuTrain of Florida, began in 2003 and evolved out of a desire to increase our outreach both nationally and internationally. Utilizing the highest standard in customer service combined with our subject matter experts and high-end training venues, PPG has carved a niche by consistently expanding our corporate and government client base, originally hosted in the southeastern region of the US.

By consistently setting quality as the benchmark of our value system, PPG combines strategic partnerships and cutting edge technology with our determined efforts to branch out into other regions. PPG's combination of technology and professional skills training, IT outsourcing, and event hosting enables us to place a focused emphasis on the diversified business needs of our clients.
For more info please visit: http://www.productivitypoint.com/

Got questions? Contact us below or call 877-881-2235

Why Choose 360training.com?

  • Fast and easy courses completion
  • Get an education faster than at traditional colleges!
  • 100% online - No classroom attendance required.
  • Unlimited 24x7 online customer support
  • Over 500,000+ certified nationwide.