Client 70-685: Enterprise Desktop Support Technician for Windows 7

70-685: Enterprise Desktop Support Technician for Windows 7

495.00 396.00
$495.00 $396.00

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11 - 25 Users = $336.60 (Per User)

26 - 50 Users = $252.45 (Per User)

51 - 100 Users = $159.04 (Per User)

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This Package Contains Courses - See More
  • Course Delivery: On Demand
  • Language: English
  • Difficulty: Beginner
  • Audience: IT Professionals

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Description

The MCITP: Enterprise Administrator certification validates your skills in supporting end users who run Microsoft Windows 7 in a corporate environment.

Certification Exam

This course is preparation for the Microsoft Certified IT Professional (MCITP) Exam, Exam 70-685: Pro: Windows 7, Enterprise Desktop Support Technician.

Audience

Candidates for this exam support end users who run Microsoft Windows 7 in a corporate environment. They should have experience using applications that are included with the operating system, such as productivity applications used in a corporate environment and Microsoft Office applications.

This course features:

Video Lectures and Expert Instruction:

Our unique delivery simulates a one-on-one classroom environment, creating a more personal learning experience. Our highly certified expert instructors possess a superior understanding of the subject matter in their fields and have the ability to convey this knowledge in an effective, engaging, and professional manner to a wide audience. Practical knowledge is essential for success in a real world environment and we have chosen our instructors with this in mind - many of our instructors are business owners and have been employed in their respective fields for decades!

Demonstrations:

The hands-on demonstrations in our training allow the student to view practical application of concepts in real-world environments. Demonstrations are a way for the instructor to present how to perform a task on-screen in front of the student. This feature gives the student the power to see tasks performed by a professional in the intended environment as many times as they would like, without purchasing expensive software.

PowerPoint Slides and Visuals:

Our courses feature PowerPoint slides to illustrate concepts and complement the expert instruction. Many of the in-depth theories and processes discussed in our courses can be learned most efficiently through the detailed PowerPoint slides we provide. These slides are accompanied by an instructor voiceover to provide our students with a clear, efficient, and complete presentation of concepts.

Student Workbooks

Our courses feature printable Student Workbooks for every chapter. Our printable Student Workbooks are a study tool that allows students to take notes and bring the course material with them when they may not have access to a computer. Workbooks can also be used electronically to quickly review PowerPoint slides and training topics.

 

Topics Covered

Course Introduction - Duration: 4m

Module 1 - Identifying Cause and Resolving Desktop Application Issues - Duration: 2hr 30m
  • Role of Enterprise Technician
  • Troubleshooting Windows 7
  • Programs Troubleshooting
  • Using a Troubleshooter
  • Demo - Troubleshooter
  • Problem Steps Recorder
  • Problem Steps Recorder Output
  • Demo - Problem Steps Recorder
  • Software Installation Methods
  • Installing Applications
  • Using Group Policy to Install Software
  • Demo - GPO Driver Installation
  • Other Group Policy Settings
  • Group Policy and Software Restrictions
  • Order of Software Restriction Policies Processing
  • Enforcement Rules
  • AppLocker
  • AppLocker Requirements
  • Creating AppLocker Rules Procedure Reference
  • Demo - AppLocker Rules
  • AppLocker Advantages
  • AppLocker Disadvantages
  • Installation Permissions and Compatibility
  • Mitigation of Compatibility Issues
  • Application Compatibility Options
  • Digital Signing Software
  • Program Compatibility - Control Panel
  • Application Compatibility Toolkit Features
  • Application Compatibility Toolkit (ACT)
  • Running Applications in Compatibility Mode
  • Demo - Compatibility Toolkit
  • Other Tools to Know About
  • User Account Control (UAC)
  • Demo - User Account Control
  • Windows Installer
  • Identifying Cause of and Resolving Desktop Application Issues
  • Running Legacy Applications
  • How to Update Applications
  • Application Updates
  • Windows Update
  • Demo - Windows Update
  • WSUS
  • GPO Options - WSUS
  • WSUS Server Administrator
  • WSUS Options
  • Troubleshooting Windows Update
  • Windows Management Instrumentation (WMI)
  • WMI Tasks
  • Sample VB Script Using WMI
  • Internet Explorer
  • Internet Explorer Privacy Settings
  • Internet Explorer Add-Ons
  • Demo - Internet Explorer Add-Ons
  • Smart Screen Filter
  • Demo - Smart Screen Filter
  • Browsing History
  • Web Site Certificates
  • Group Policy Restrictions
  • Demo - Group Policy Restrictions
  • Restore Default Settings

Module 2 - Operating System Troubleshooting and Support - Duration: 2hr 34m
  • Startup Architecture
  • Windows Startup Recovery: Two Options
  • Windows Startup Recovery: Advanced Boot Options
  • Demo - Windows Advanced Startup Options F8
  • Recovery Tools in Windows RE
  • Demo - Windows RE
  • Windows System Restore
  • Demo - System Restore
  • BCD
  • MSConfig.exe
  • Demo - MSCONFIG
  • BCDEdit.exe
  • Demo - BCDEdit
  • Demo - Editing BCD
  • Safe Mode Options
  • Identifying Software Update Level
  • Demo - Identifying Software Update Level
  • Working with Services
  • Configuring Services
  • Demo - Configuring Services
  • Finding Problems with Services
  • Ways to Disable Services
  • Demo - SC Query
  • OS Troubleshooters
  • Troubleshooting Pack Components
  • Event Viewer
  • Demo - Event Viewer
  • Event Log Configuration
  • Properties in Event Viewer
  • Event Viewer and Task Scheduler
  • Demo - Attach a Task in Event Viewer
  • Event Forwarding
  • Creating Event Subscriptions
  • Enabling Subscriptions for Event Forwarding
  • System Restore
  • Windows Experience Index
  • How Scores Work Together
  • Demo - Windows Experience Index
  • Windows 7 and Language Packs
  • New Features of Language Packs
  • Language Pack Deployment Options
  • Multilingual Deployments
  • Language Deployment
  • Test Environments
  • Imaging
  • Windows Deployment Services
  • Unattended Setup - WDS
  • Microsoft Deployment Toolkit
  • ImageX Commands
  • ImageX Commands (Cont.)
  • Internet Explorer Compatibility
  • Enabling Compatibility
  • Demo - Internet Explorer Compatibility

Module 3 - Networking with Windows 7 - Duration: 3hr 17m
  • Windows 7 Network Access
  • Demo - Network and Sharing Center
  • Demo - Connect/Disconnect VPN
  • Link Layer Topology Discover (LLTD)
  • Troubleshooting: Wired Networks
  • Troubleshooting: Wireless
  • Wireless Signal Strength
  • Network Protocols
  • Wireless Security
  • Encryption Methods
  • Wireless Profiles - Manual Configuration
  • Demo - Wireless GPO
  • Automatic Configuration
  • Network Hardware
  • Network Architecture
  • Network Scope
  • TCP/IP Configuration
  • Demo - IPCONFIG
  • TCP/IP Utilities
  • Demo - TCP/IP Utilities
  • Demo - Telnet
  • Testing Connectivity with IPv4
  • Demo - Testing Connectivity
  • IPv6
  • Name Resolution
  • Domain Name System (DNS)
  • Hosts File
  • Windows Internet Name Service (WINS)
  • LMHOSTS
  • Order of Name Resolution Methods
  • Link-local Multicast Name Resolution (LLMNR)
  • Troubleshooting: Name Resolution
  • IPSec
  • Authentication of Connections
  • Network Profiles
  • Network Diagnostics
  • Remote Access Methods
  • VPN and Dial-up Authentication
  • Direct Access Configuration
  • Direct Access Authentication Methods
  • Connection Manager Administration Kit
  • Troubleshooting Remote Access
  • Branch Cache
  • Branch Cache - Configuration Options

Module 4 - Configuring Security and Troubleshooting Issues - Duration: 1hr 56m
  • Configuring Security and Troubleshooting Issues
  • Certificates
  • Certificate Types
  • Encrypting Files System
  • EFS Encryption Keys
  • Process of EFS
  • Recovery Agents
  • EFS Configuration
  • Best Practices for EFS
  • BitLocker Drive Encryption
  • BitLocker Recovery
  • How to Determine If Your Computer Has TPM
  • Group Policy Settings - BitLocker
  • BitLocker Best Practices
  • BitLocker to Go
  • Internet Explorer
  • Demo - Configuring Internet Explorer
  • User Account Control
  • Firewalls
  • Demo - Windows Advanced Firewall
  • Windows Firewall with Advanced Security
  • Create a New Rule
  • Exceptions
  • Conflicting Firewall Rules
  • Logging
  • Network Security Tools
  • Windows Defender
  • Demo - Netsh
  • Protecting the OS from Attacks
  • Types of Issues as a Result of Infection
  • Windows 7 Tools and Features
  • Demo - Registry Editor
  • Demo - Action Center
  • Demo - Windows 7 Action Center
  • Protecting the PC Proactively
  • Programs to Assist
  • Most Effective
  • Anti-Virus Software
  • Microsoft Security Essentials
  • Spyware and Preventative Measures
  • Internet Explorer Protection
  • How to Know If Infected
  • How to Respond to Infected PC

Module 5 - Supporting Mobile Users - Duration: 1hr
  • VPN Networking
  • VPN Protocols
  • VPN Authentication Methods
  • Network Policies
  • Network Policies Flow
  • Remote Desktop
  • Demo - Remote Desktop
  • Configure Remote Desktop through GPO
  • Demo - GPO - RDP
  • Remote Assistance
  • Configuring Remote Assistance with GPO
  • Network Access Protection
  • Troubleshooting NAP
  • Direct Access
  • DirectAccess Configuration Notes
  • Branch Cache
  • Setting Power Management
  • Demo - Power Management

Module 6 - Maintaining Hardware on Windows 7 - Duration: 1hr 52m
  • Types of Failures
  • Identifying Hardware Issues
  • Demo - Hardware Information
  • Troubleshooting Hardware
  • Devices Most Likely to Fail
  • Memory Failures
  • Hard Drive Failure
  • Demo - Hard Drives
  • Working with Hard Drive Issues
  • Network Card Issues
  • Power Supply Issues
  • Hardware Diagnostic Tools Summary
  • Resource Monitor
  • Demo - Resource Monitor
  • Performance Monitor
  • Demo - Performance Monitor
  • What Are Data Collector Sets?
  • Demo - Data Collector Sets
  • What Is Reliability Monitor?
  • Demo - Reliability Monitor
  • Performance Issues
  • Demo - Process Affinity
  • Common Components
  • Device Drivers
  • Removing Unsigned Drivers
  • PNPUtil.exe
  • Driver Verifier
  • Updating Drivers
  • Safe Mode
  • Safe Mode Notes
  • Legacy Programs with Driver Install
  • Configuring Page File
  • Demo - Virtual Memory
  • Power Management
  • Managing USB Devices
  • Windows 7 Clients and Printer Installation
  • Mobile Users and Printing
  • XPS Based Printing
  • Printer Driver Issues
  • Print Spooler
  • Spooler Options
  • Configuration Options
  • Printer Pools
  • Installing Printers on the Network
  • Printers and Group Policy
  • How to Connect to Network Printers
  • Internet Printers
  • Printer Permissions
  • Location Aware Printing

Module 7 - Centralizing Configurations - Duration: 39m
  • Centralizing Configurations
  • What is Group Policy
  • Group Policy Settings
  • Demo - Local GPO
  • Tools to Determine Group Policy Issues
  • Demo - GPO Server
  • Administrative Templates
  • Group Policy Application and Processing Order
  • Settings That Can Affect Group Policy
  • GPO Examples
  • Synchronous GPO Processing
  • Asynchronous GPO Processing
  • Loopback Processing
  • GPO Troubleshooting
  • GPO Tools
  • Event Viewer
  • Event Forwarding

Module 8 - User Login, Profiles and Access to Resources - Duration: 1h 33m
  • User Login, Profiles and Access to ResourcesLogin Process
  • Types of Authentication
  • Demo - User Accounts
  • Multi-factor Authentication
  • Network Infrastructure
  • Active Directory
  • Active Directory Infrastructure
  • Active Directory Topology
  • Network Based Services
  • DNS
  • Types of DNS Zones
  • Demo - DNS
  • DHCP
  • Time Servers
  • Trust Relationships
  • Trust Examples
  • Machine Accounts
  • Benefits of Pre-staging Computer Accounts
  • User Accounts
  • Cached Credentials
  • User Profiles
  • Local Profiles
  • Roaming User Profiles
  • Mandatory User Profiles
  • Troubleshooting: Login Settings
  • Troubleshooting: Logon Errors
  • Drive Mappings
  • Demo - Drive Mappings
  • Shared Folders
  • Offline Files
  • Offline File Settings &#150 Server Side
  • Demo - Offline Files
  • Configuring Offline Files &#150 Client Side
  • Sync Center
  • Offline Files Options
  • Troubleshooting: Offline Files
  • Transparent Caching
  • NTFS Security
  • Combining Shared Permissions with NTFS Permissions
  • Inheritance
  • NTFS DENY Permission
  • Using DFS for Access to File Resources
  • How DFS Works
  • Notes About DFS
  • Restoring Files &#150 Local and Network
  • Backups
 

Prerequisites

Candidates should be able to resolve operating system issues by telephone, email, connecting to an end user's system remotely, or by visiting an end user's desktop. They should have a working knowledge of operating in an Active Directory domain environment.

 

Quiz Information

Once a topic is completed, our built-in review quiz allows you to assess your progress and identify areas where additional study may be required.

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