Appraisal Client Focused Communications

Client Focused Communications

3 Learner Reviews -

Read Reviews

30.00 30.00

  • Course Delivery: On Demand
  • Duration: 3 Hour(s)


This course teaches the student how and why we communicate. Learning these basics will provide the student the basis for effective client communication. Knowing what the client wants and being able to find the perfect property based on good communication skills will result in more sales and satisfied clients.


Course Objectives

Upon completion of this course, the student will be able to:
- Define communication and its meaning; Differentiate between verbal communication and non-verbal communication; Explain and interpret the concept of 'the map is not the territory';
- Compose an effective communication model
- Recognize the use and effects of communication when implementing pacing, matching body language, pacing the breath, voice matching, mismatching, and appreciation; Start applying these uses and effects of communication
- Discover how your client thinks; Recognize the three primary representational systems; Spot accessing cues; Practice 'active listening';
- Apply this information in guiding negotiations
- Apply leading and pacing techniques to guide negotiations; Choose predicates to influence participants in a negotiation; Utilize future pacing to get a client to imagine a desired outcome;
- Set and fire an anchor; Employ directive speaking, presuppositions, influential language and patterns for negotiations
- Evaluate customers' criteria, then list and discuss them; Explain the effectiveness of the language of benefits over features; Distinguish customers' buying behavior; Model how to achieve desired outcomes, in a transaction, a career and a life
- Evaluate the importance of congruency and incongruency; Recognize the reasons behind using personal criteria; Apply reframing in any situation; Differentiate between being proactive and reactive; Practice conflict resolution; Apply triple descriptions; Follow the principles for negotiation and utilize its techniques


Topics Covered

This course covers the following topics:
Effective Communication Models
Pacing and Matching for Effective Communication
Understanding How the Other Person Thinks
Negotiating with Style
Achieving Desired Outcomes in Communication
Understanding and Using Effective Communication





Subject Matter Expert

All course material updated and maintained by


End of Course Instructions

Congratulations on successfully completing your Real Estate continuing education course!

To print your Certificate of Completion please go to the "My Courses" section of your profile, and from the "Show" drop-down list select "Completed Courses". Once selected, please click on the "Print Certificate" icon in blue to print your Certificate of Completion.

Please feel free to contact our customer support at (877) 881-2235 if you need further assistance.


Quiz Information

This course includes lesson quizzes and you may be required to pass the lesson quizzes if applicable to your state jurisdiction.



You will be required to pass the final exam with a 70% in order to successfully complete this course.

Why Choose

  • Fast and easy courses completion
  • Get an education faster than at traditional colleges!
  • 100% online - No classroom attendance required.
  • Online customer support
  • Over 500,000+ certified nationwide.

1 Real Reviews From Actual Learners

Nancy From Punta Gorda, FL Took Client Focused Communications, And Said:

So far all the information has been really neat to learn. I have many more hours, but I am enjoying 360training in the comfort of my home.

Posted a year and 8 months ago
Angela From , Took Client Focused Communications, And Said:

I will recommend this course to all my friends and colleagues and family members. 360 training is the best. This has helped me. Thank you very much.

Posted a year and 8 months ago
Kelly From Austin, TX Took Client Focused Communications, And Said:

360 training is easily accessible and very informative. I would recommend this course to a friend!

Posted 2 years and 10 months ago