Maintaining A Positive Impression As A Restaurant Manager
- Close too early. If you stop serving diners as soon as the clock strikes 9pm, you will lose a lot of sales from workaholics and night owls who need a quick bite. Keeping the kitchen open after ours can pay off in the long run especially from millennials who will visit more if they know they are always welcome at odd hours. A special low cost happy hour menu can help you in this regard.
- Berate staff members in front of diners. A restaurant is like any other business and as its manager you need to ensure your staff members as well as patrons feel comfortable there. Be soft spoken even if you are telling off an employee but don’t do it in the main dining area. The professional way of handling this is to take the offending employee to your office and figure out what went wrong. Yelling will only make employees feel resentful and embarrassed especially if you do it in front of diners. If you make a scene, chances are you won’t see some diners again. For example, if one of your busboys is late for his shift, rather than berating him in front of diners, wait for them to leave at the end of the day and then speak to him in the kitchen alone. That way you will be in a calmer state of mind and come up with a solution.
- Ignore complaints. Every restaurant gets the occasional complaint. Ignoring them will only harm your credibility and they will only keep piling up till you cannot manage them. Complaints are good since they highlight what you should improve in your establishment. Ignoring complaints will make you lose business and forget about retaining a loyal clientele. Deal with issues as they arise so your customers know that their concerns are being taken seriously.
- Remain in the office. It might be tempting to remain in your office especially if you have to process payrolls and manage inventory. However, besides servers, you also need to see to customers and help out from time to time. Simply going up to each table and asking how customers liked the food will be enough.
- Ignore trends. A successful restaurant keeps up with the times and this includes food/customer trends that can result in more sales. That is not to say that you should swap out all items on the menu to keep up with them. Rather than discarding best sellers, keep them and just one or two items that are popular in other restaurants or diners prefer. That is one of the ways avocado based dishes became so popular.
- Be late or don’t show up. If you expect your staff to come to work on time and don’t take days off, you need to make sure you follow those rules too. Your employees can become resentful if they are supposed to do things that the manager gets away with all because they don’t have your influence.
While experience can help you become an efficient restaurant manager, you still need to undergo training that can help you maintain it. For one thing, you cannot run any food based establishment if you aren’t certified for it.Our Food Safety Manager Training program is designed to help students learn all that they need to know about the food and restaurant business. This includes food safety issues, rules and processes that can help them maintain a safe food environment and prevent illnesses. Doing so can help you lower costs and increase your restaurant’s reputation significantly.