How to Become an Effective Restaurant Manager
An effective restaurant manager has to wear a number of different hats to maintain a tight ship. This includes customer service, resolving staff issues, meeting inventory challenges and public relations to name a few. Here are some ways you can become a successful restaurant manager who can delegate those tasks to a team effectively: Focus on key strategies and activities. Effective and efficient restaurant managers are those who delegate responsibilities and schedule their priorities. Distractions are part of the job but a good manager does not focus on them. Besides common ones such as emails and calls, emergencies can pull them from their main work.
- People oriented. Food and beverage managers have to be comfortable with people irrespective of how they are. In restaurants, some might even work behind the counter and in fine dining establishments, they are often seen walking the floor and talking to diners. In addition, they also have to ensure that employees work efficiently and customers don’t have cause to complain. That requires smooth communication skills to ensure patrons return to the restaurant and to reduce turnover rates.
- Good organization skills. These professionals also have to have great organization skills. This is also why they are mathematically inclined. This is understandable since they have to manage food and beverage costs, work schedules, cleaning schedules and shipments to ensure budgetary compliance. A proficient Food and Beverage manager is detail-oriented and understands the importance of training manuals and induction processes. Attention to detail allows them to keep an eye on inventories and products which are needed in the restaurant on a regular basis.
- Enthusiastic learners and leaders. Even after you have become a Food and Beverage manager, you will be constantly learning. This means looking up liability issues that the restaurant might face. To prevent that, you will need to remain up to date with current safety certifications and management techniques. Employees are likely to perform better if they know that they can learn from you and that is only possible if you have qualifications that exceed theirs’. As a leader in a notoriously high turnover industry, your job is to ensure your staff is as satisfied as clients. This will reduce training time and the time it takes to hire new people.
- Flexible with hours. A manager’s hours are not dependent on the clock – they depend on the place they are responsible for overseeing. As a Food and Beverage manager in a restaurant or bar, you cannot time out with employees. Late nights will be regular especially when you need to examine inventory or sales. In other words, you need to be mentally prepared to work 10 hours at least if your goal is to work in management full time.
- Maintain good customer service. Customer service is not just your employees’ responsibility. As their leader, you need to ensure that the patrons they are seeing to are satisfied with the level of service. Being friendly and courteous will help especially if an employee messes up or a guest gets angry. Your job is to ensure that they keep coming back with the promise that they will receive the same care each time. This will involve a lot of stamina and patience because you cannot afford to lose your temper in front of quests or in front of employees. Good problem solving skills will hold you in good stead and help you come up with effective solutions.