Tips and Tricks to Make Your Client Happy
In real estate, more than most other businesses, your income and success is tied directly to your client's happiness. Small efforts and changes can have a huge impact on how the quality of your services is perceived. They can either turn your leads away or convert them into happy and loyal customers. It can cost up to five times more to find new customers, according to Forest Research, than to retain existing ones. It pays then to invest in customer retention through efforts which keep your clients satisfied with your products and services. There are several ways through which you can keep your customers happy, and create long-lasting, mutually beneficial relationships with them.
Share Your KnowledgeCreate content for your clients that is both relevant and offers to them something of value. Share potential opportunities, advice, tips and tricks, and new market insights. It will help improve your brand's awareness and lend credibility to your expertise as well. Sharing relevant content shows your clients that you pay attention to their interests and preferences. It will also make them more likely to share your content, and introduce and recommend your business to their connections and social network.
Stay in Touch
Clients want to know that you care about them. Call them regularly, share updates, and ask after their health and well-being. Click To TweetAsk for feedback as well, not only for services already rendered but also suggestions for how you could serve them better in the future. It is also important that you respond promptly if and when your clients reach out to you. Whether through text, email, or social media messaging, respond and acknowledge receiving their message even if you cannot always provide an immediate solution.