Management Leadership Conflict Management Skills

Conflict Management Skills

24.75 24.75

This Package Contains Courses - See More
  • Course Delivery: On Demand
  • Duration: 5 
  • Language: English
  • Audience:

    Managers, Supervisors, Leaders

Vado is a Project Management Institute (PMI) Registered Education Provider (R.E.P.) This course has been approved for (Number of hours listed in duration field, currently) credit hours for project managers looking to maintain their certification.


Managers build their own conflict management skills, as well as learn how to coach employees to manage conflict with others.


Course Objectives

After completing this course you will be able to:

  • Help employees manage conflict
  • Help groups resolve conflict
  • Handle conflict management expectations
  • Create a conflict management culture
  • Coach employees to manage conflict

Topics Covered

Help Employees Manage Conflict

Typically, different opinions do no€™t create a problem. More often than not, the individuals involved discuss the pros and cons of both approaches, and usually come to a compromise. But when this does not happen, conflict ensues.

While it is the hope of every manager that their employees are able to resolve their own conflicts, sometimes they can'€™t and need help. As a leader, it is your job to recognize when your team members are struggling and need assistance to resolve a conflict.

This course will help you strengthen your ability to recognize conflict so you can help your employees who are struggling with it. Knowing what to keep in mind will help you identify these situations sooner, and thus help resolve any situation before it escalates to a bigger issue.

  • Know how to recognize when team members need help managing conflict

Help Groups Resolve Conflict

Managing conflict at work tends to be difficult for most people. Different people handle conflict in various ways, and some even do a great job with it. Yet few people, if any, seek out conflict and are happy when it occurs. What it comes down is this—conflict is hard, uncomfortable, and can halt our progress at work. When conflict occurs we may struggle to perform and accomplish our tasks and assignments, all of which is not good.

This course will provide a process you’ll use when your employees are struggling with conflict and have asked for help, or seem to need help, resolving a difficult situation.

By completing this course, you will:

  • Know how to use a mediation process to help groups resolve existing conflict

Conflict Management Expectations

Although perhaps we’d like to avoid it, conflict is a natural part of working with others. Diverse opinions, opposing needs, and different perspectives are bound to happen when working with others. This of course creates the opportunity for conflict. The challenge for everyone is to not avoid these situations, but to handle them quickly and with ease, so that conflicts don’t become bigger and hinder the ability to work together and therefore negatively impact results.

This course will help you set expectations for managing conflict. When you proactively set expectations, you set your team up for success, and help prevent small issues from becoming larger ones.

By completing this course, you will:

  • Know how to create expectations for managing conflict

Create a Conflict Management Culture

Managing conflict and difficult situations can be challenging for many. Conflicting situations are filled with emotion, uncomfortable, and often very frustrating. Most people would prefer not to have to deal with conflict, and yet it happens. People are people. Each of us has different needs, opinions, and perspectives, and when combined together, disagreements can occur. Sometimes these discrepancies are easy to resolve, others times they are not.

This course will help you introduce the topic of conflict management, sharing why it’s important and how improving the ability to manage conflict with others will benefit the team. You will talk about what’s going on in the team or company that creates the need to strengthen each person’s ability to manage difficult and challenging situations.

By completing this course, you will:

  • Know how to create a conflict management agenda item to create a conflict management culture

Coaching Employees to Manage Conflict

As with anything else, managing conflict is a skill. While it may not be natural for some, anyone can be taught some basic principles, and with practice, get better at working through conflict with others.

As a manager, you can provide your employees with a process to strengthen their ability to resolve conflict. Taking the time to provide guidance, coaching and feedback will help your employees navigate through conflict to clear the way for success. You’ll find when your employees strengthen their conflict management skills, the team works better together, is more efficient, and will deliver better results. This course will provide a process to use when conflict arises, helping you provide guidance, coaching and feedback to your employees. You’ll find when your employees strengthen their conflict management skills, the team works better together, is more efficient, and will deliver better results.

By completing this course, you will:

  • Know how to coach employees how to manage conflict with others

Subject Matter Expert

Vado offers 350+ employee soft skill and management development e-learning courses that is changing the face of learning with course design that includes the following elements:

Development Happens on the Job. Research shows that 70% of development happens on the job, and Vado is the only off the shelf e-learning courseware provider that helps the learner apply on the job through step by step instructions.

Chucked Learning. Some call it granular, others call it chunked, microlearning or learning bursts . They mean the same thing a learners want short learning courses. Study after study shows that taking in information in small bite sized chunks leads to increased learner retention. The market has been recognizing this trend toward shorter and shorter learning courses and have shortened e-learning courses from 4 hours to 1 hour to 30 minutes. Our learning content takes this trend to the next step to meet the demands of learners.

Video. In their personal life, employees learn new information by watching videos and they have come to expect that on the job. All of Vados courses start with a short instructional video. And the videos are in high definition for a better learner experience.

Optimized fore learner. Mobile means two things: technology and the learner experience. Vados learning content is optimized for both meanings. From a technology standpoint, all 300+ courses are viewable from all hand held devices. From a learner experience perspective, small bite sized videos fit the mobile learners requirement of not having to complete long courses on their hand held device.


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