Customer Service Management

Insurance Continuing Education Courses Online
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Individual Course

Customer Feedback and Insight*

Gather feedback and explore how your team can better serve customers' needs.

10.00
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Individual Course

Customer Service Coaching*

Learn how to effectively coach your customer service representatives.

10.00
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Individual Course

Customer Service Quality*

10.00
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Individual Course

Giving Feedback to Your Customer Service Agents*

Learn how to give feedback to your CSRs on their performance.

10.00
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Individual Course

Inspiring and Motivating Customer Service Agents*

Discover actions for inspiring and motivating your customer service team.

10.00
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Individual Course

Managing Remote Customer Service Teams

Learn what's required to successfully manage a remote customer service team.

10.00
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Individual Course

Onboarding New Customer Service Agents*

Learn how to help your new CSRs be successful in their first few weeks.

10.00
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Individual Course

Shaping the Direction of Customer Service*

Learn how to shape and direct customer service to meet company needs.

10.00
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