Advanced Healthcare Directive Training

When Does My Course Expire?

Your course will expire one (1) year after you purchase it (the date you submit payment), unless the course itself indicates otherwise.

For more information about course expiration dates, please read Terms of Use.

How Quickly Will I Get My Certificate of Completion?

Once you finish your course and pass any required exams, you can print your certificate of completion right away.

What Can I Do If I Lose My Certificate?

If you lose your certificate of completion and need a new one, you can contact customer service at (877) 881-2235 or support@360training.com.

What If I Need a Refund for My Training Course?

If for some reason you are not happy and would like a refund, send us a request within 72 hours of purchase. Here are the eligibility requirements you must meet:

• Your purchase was made no more than 72 hours prior to your refund request.
• You have NOT
  • Attempted any portion of a test or exam.
  • Requested or been issued a certificate of completion.
  • Completed 50% or more of the purchased course.

If you meet all of these criteria, submit your refund request in writing via email to support@360training.com with a proof-of-purchase receipt and an explanation for why you are requesting a refund.

You can find more information about our refund policy here.

What are the course completion requirements to earn CEUs?

To successfully complete the course and earn Continuing Education Units (CEUs), you must:

• Complete the required time within the course curriculum before the course is considered finished.
• Validate your identity at designated checkpoints throughout the course.*
• Pass all quizzes and the final exam with a minimum score of 70% within three attempts or fewer before a certificate of completion can be issued and CEUs can be awarded.**

*How is identity validated during the course?

360training verifies each learner’s identity through periodic validation questions during the learning event. At the beginning of the course, learners are prompted to answer a series of personal validation questions. These responses are securely saved in the Learning Management System (LMS).

• What is your childhood nickname?
• What is the name of your favorite childhood friend?
• What is your oldest cousin’s first name?

Throughout the course, the LMS will prompt learners to answer these validation questions at preset intervals (e.g., every ten minutes).

• If a learner answers correctly, they are allowed to continue.
• Incorrect responses may result in the learning event being temporarily locked.

This process ensures the individual completing the course is the same person who enrolled.

**How are CEUs calculated?

Upon successful completion of the course requirements, CEUs will be awarded according to the following standard:

• 10 hours of education = 1.0 CEUs
• 30 hours of education = 3.0 CEUs
• 5 hours of education = 0.5 CEUs

Important: Partial credit or adjusted CEUs are not awarded. Learners must fully meet all course requirements, including identity validation, time-in-course, and passing scores, to receive CEUs.