National Food Manager Certification Exam

What happens if I fail the Certified Food Manager exam? 

If you do not pass your first attempt, you will have one attempt remaining. If you’d like to make your second attempt immediately you can, just click “Begin Exam”. If you exit your second attempt before you finish the exam, it will void your attempt, so make sure you have enough time to complete it.

If you’d like to make your second attempt later, click “Save and Exit”.

If you fail the exam the second time, you must re-purchase the exam. Also, you will need to wait 90 days before you can re-take the test.

Who should get their Food Manager Certification? 

The Food Manager Certification was created to ensure that experienced professionals in the food service industry understand how to keep customers and employees safe from foodborne illnesses.  

So, if you currently work as a restaurant manager, produce manager, or convenience store manager, you should consider getting certified. Additionally, most states require an owner or designated person in charge on duty at a food service establishment to be a Certified Food Protection Manager. 

Unless your state or county/city has specific requirements, you don’t need to take any additional courses or meet any training requirements. However, if you want to prepare for the first time or need a refresher, we have a Food Manager Safety Principles course that you can take. 

What can I do if I lose my Food Manager Certificate?  

If you lose your Food Manager Certification and need a new one, you can contact customer service at (877) 881-2235 or support@360training.com. 

When does my course expire? 

Your course will expire one (1) year after you purchase it (the date you submit payment), unless the course itself indicates otherwise. 

For more information about course expiration dates, please read our Terms of Use. 

What if I need a refund? 

If for some reason you are not happy and would like a refund, send us a request within 72 hours of purchase. Here are the eligibility requirements you must meet: 

• Your purchase was made no more than 72 hours prior to your refund request. 
• You have NOT: 
  • Attempted any portion of a test or exam. 
  • Requested or been issued a certificate of completion. 
  • Completed 50% or more of the purchased course. 

If you meet all of these criteria, submit your refund request in writing via email to support@360training.com with a proof-of-purchase receipt and an explanation for why you are requesting a refund. 

You can find more information about our refund policy here.