This course will first review the ADRE requirements in the Arizona Administrative Code on the designated broker's responsibilities in using reasonable supervision with his agents in conducting his real estate business. Also reviewed will be the ADRE's interpretations of employer/employee relationships in the operation of a brokerage. The course then shifts to addressing how brokerage policies are developed with the implementation of a Broker Office Policy Manual in the broker's practice. The course provides the sample office policy manual supplied by the ADRE and addresses ideas on how some issues may be addressed in the broker's manual. Also reviewed is how an Independent Contractor Agreement may be developed with the broker and salesperson and a sample agreement is provided as a discussion point. The course then shifts to addressing how the broker should manage the risk management process in the operation of a business in including agency representation, due diligence, and consumer service. Finally, a review of managing the complaint process and the standards of care are addressed.

When Does My Course Expire?

Your course will expire one (1) year after you purchase it (the date you submit payment), unless the course itself indicates otherwise.

For more information about course expiration dates, please read Terms of Use.

How Quickly Will I Get My Certificate of Completion?

Once you finish your course and pass any required exams, you can print your certificate of completion right away.

What Can I Do If I Lose My Certificate?

If you lose your certificate of completion and need a new one, you can contact customer service at (877) 881-2235 or support@360training.com.

What If I Need a Refund for My Training Course?

If for some reason you are not happy and would like a refund, send us a request within 72 hours of purchase. Here are the eligibility requirements you must meet:

• Your purchase was made no more than 72 hours prior to your refund request.
• You have NOT
  • Attempted any portion of a test or exam.
  • Requested or been issued a certificate of completion.
  • Completed 50% or more of the purchased course.

If you meet all of these criteria, submit your refund request in writing via email to support@360training.com with a proof-of-purchase receipt and an explanation for why you are requesting a refund.

You can find more information about our refund policy here.