About this Course
Explore the duties and responsibilities of an ethical broker in this course.
First, we'll take a look at the characteristics and actions of a good broker. Then, we'll move on to a discussion of conflicts of interest. You'll learn how to identify situations involving gifts, kickbacks, or conflicts so you can take appropriate action to avoid an ethical violation. We'll also discuss effective risk management tools (like policy manuals) that can help you avoid unethical practices by your agents.
We'll discuss earnest money, handling escrow, and how to identify and address lender fraud in transactions. You'll also learn to identify inappropriate or illegal advertising practices.
Finally, we'll cover agency relationships and how to integrate steps that ensure proper representation by your salespeople.
This course satisfies 3 Management and Supervision credits in California.
What You Get
Certificate of completion
100% Online, Available 24/7
At your own pace, save progress as you go
Support available by email, phone, or chat
Content is updated and current
- Broker Activities and Characteristics
- Conflicts of Interest and Kickbacks
- Recognizing Unethical Practices
- Avoiding Illegal and Unethical Practices
- Lender Fraud and Unethical Advertising
- Review of Agency Relationships
General Information Page
This course is sponsored by 360training.com, Inc.
(DRE Sponsor ID#6242)
5000 Plaza on the Lake, Suite 305, Austin, TX 78746
When a student selects a course from the online course catalog, the following information is presented to them in a pop-up window.
This course is approved for continuing education credit by the California Department of Real Estate. However, this approval does not constitute an endorsement of the views or opinions which are expressed by the course sponsor, instructor, authors, or lecturers.
Text Book Information:
Title: Brokerage Administration and Management
Author: 360training.com, Inc
Copyright Date: 6/16/2017
Course Description: This course will address the duties, activities and the characteristics that make up a successful real estate broker. This course will also provide insight into dealing with salespersons who engage in unethical practices and how the broker should address them. In addition, this course will also address how to avoid agents committing unethical and illegal practices. We will also confront how to deal with lender fraud when it occurs in a transaction and advertising guidelines under the Truth-in-Lending Act and the Real Estate Settlement Procedures Act. Also, will address how the broker should supervise agency representation with his or her agents.
Hours of Continuing Education Credit: 3 hours
Method of Presentation: This course is delivered entirely through the internet, including the final exam. No printed materials are provided.
Course Offering Category: Management and Supervision
Course Completion Time Limits: You have 12 months from date of purchase to complete this course.
All tuition and fees paid for the course are due and refundable when: (a) the course of instruction is discontinued by the school, preventing a student from completing the course; OR (b) the enrollment of student was procured because of any misrepresentation in advertising, promotion materials of the school, or representation made by an owner or employee of the school. All refunds will be completed within 30 days after the effective date of enrollment termination
Our authentication system incorporates a mechanism for preventing fraud by ensuring that the student registered for the course is engaged in the course material. During course enrollment, students create a personal registration profile by entering personal information on a secure page so that the provider may process certification. The required information may include driver's license number, address, and form of payment. During registration, the system also prompts the user for additional personal validation information used during the course: "How many doors does your vehicle have?" / "How did you renew your driver's license last?" / etc.
Randomly, the user is prompted with a personal validation question at several points during the course; these questions are based on the answers provided by the student during registration. Additionally, the questions are timed and must be answered correctly for the trainee to proceed with the course. If the question supplied is incorrect, the course is suspended and the trainee is prompted to call the provider to explain why they failed validation. Their information is verified by a trainer who can then remotely unlock the course to allow the student to proceed with the coursework. If this personal information is not verified, the provider will suspend the student from any further access, refund any tuition payments collected and take the appropriate administrative enforcement actions. This validation sequence is enforced randomly on multiple occasions upon entering, taking and exiting the course.
At the end of each lesson there will be a short quiz of 10 multiple choice questions. You must pass this quiz with a 70% or better to move forward with the course. The quiz will be automatically graded as you complete it. Failure to pass the quiz with 70% will result in repeating the lesson.
Correspondence Course Identification Statement:
Participants shall present one of the following forms of identification immediately before the administration of the final examination:
- A current California driver's license.
- A current identification card described in Section 13000 of the California Vehicle Code
- Any identification of the participant issued by a governmental agency or a recognized real estate related trade organization within the immediately preceding five years which bears a photograph, signature and identification number of the participant.
Final Examination Rules:
For the final exam, the student will have 15 minutes to complete the closed-book exam. The final exam consists of fifteen (15) multiple choice questions. The student will need to score 70% or better to pass the exam. The student will be given 1 minutes per question to answer the questions during the final exam. The student will not be able to print or download the exam. After the 15 minutes, have passed the student will automatically be logged out of the final.
Please note that the student will have (2) chances to take the final exam.
DRE Regulation 3007.3(c) will only allow students to take exams for a maximum of 15 approved credit hours in any 24-hours period.
Online Evaluation Statement:
A course and instructor evaluation is available on the California Department of Real Estate (DRE) website at www.dre.ca.gov. Access this form by typing in "RE 318A" in the search box located in the upper right corner of the home page.
Course Provider Complaint Statement:
A course provider complaint form is available on the California Department of Real Estate (DRE) website at www.dre.ca.gov. Access this form by typing in "RE 340" in the search box located in the upper right corner of the home page. An informational form regarding course provider complaints, "RE 340A" is also available.
When Does My Course Expire?
Your course will expire one (1) year after you purchase it (the date you submit payment), unless the course itself indicates otherwise.
How Quickly Will I Get My Certificate of Completion?
Once you finish your course and pass any required exams, you can print your certificate of completion right away.
What Can I Do If I Lose My Certificate?
If you lose your certificate of completion and need a new one, you can contact customer service at (877) 881-2235 or email@example.com.
What If I Need a Refund for My Training Course?
If for some reason you are not happy and would like a refund, send us a request within 72 hours of purchase. Here are the eligibility requirements you must meet:
- Your purchase was made no more than 72 hours prior to your refund request.
- You have NOT
- Attempted any portion of a test or exam.
- Requested or been issued a certificate of completion.
- Completed 50% or more of the purchased course.
If you meet all of these criteria, submit your refund request in writing via email to firstname.lastname@example.org with a proof-of-purchase receipt and an explanation for why you are requesting a refund.
You can find more information about our refund policy here.
|Name:||California Department of Real Estate (DRE)|
|Address:||1651 Exposition Blvd|
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