Code of Ethics (California)

• Definitions of Ethics and Morals 
• Four Approaches to Ethical Questions 
• Articles in the Code of Ethics 
• Using the Model for Ethical Decision Making 
• Basics of the Professional Standards Enforcement Process Through the Local REALTOR® Board of Association 
• More Risk Management in Action to Improve Business 
• Real Estate Practices 

Code of Ethics
This course is sponsored by 360training.com, Inc. (DRE Sponsor ID#6242)
6504 Bridge Point Parkway, Suite 100, AUSTIN, TX 78730
(877) 881-2235

When a student selects a course from the online course catalog, the following information is presented to them in a pop-up window.

This course is approved for continuing education credit by the California Department of Real Estate. However, this approval does not constitute an endorsement of the views or opinions which are expressed by the course sponsor, instructor, authors, or lecturers.

Textbook Information:
Title: Code of Ethics
Author: 360training.com, Inc.
Copyright Date: 3/24/2017
Pages: 55
Edition: 1.2

Course Description:
This module covers the standards of conduct and ethical judgment by addressing the different concepts that contribute to ethical business practices. This module will introduce you to ethics and morals by defining both terms to distinguish differences between the two. You will also learn the four approaches to ethical decision-making; therefore, after learning the articles and Standards of Practice of the NAR® Code of Ethics, you will be able to use the model to identify any violations of the code.

This module will include five lessons:

• Lesson One will introduce the concept of ethics and morals and present an overview of the NAR® Code of Ethics, including the concept of aspirations within the preamble and the articles and Standards of Practice in the NAR® Code of Ethics.
• Lesson Two will introduce four approaches to making ethical business decisions and a model for ethical decision-making. You will use case studies to apply the model for making ethical decisions, which includes using the four approaches to business ethics while using the NAR® Code of Ethics.
• Lesson Three focuses on ethics complaints, arbitration, and mediation.
• Lesson Four includes a discussion of unethical conduct, antitrust laws, and violations of antitrust laws, and professional and ethical business practices.
• Lesson Five will conclude the module with a presentation of real world situations and applications of the information presented. As you complete this module, try to grasp the big picture of the Code of Ethics, which the module will address with comprehensive content questions, practices, and California Court case studies.

Cost: $15

Hours of Continuing Education Credit: 3 hours

Method of Presentation: This course is delivered entirely through the internet, including the final exam. No printed materials are provided.

Course Offering Category: Ethics

Course Completion Time Limits: You have 12 months from date of purchase to complete this course.

Refund Policy: It is very important to us that you are satisfied with your purchase. In the unfortunate event that you are unsatisfied, you may be eligible for a refund, subject to the conditions noted below.

1. Your purchase was made no more than 72 hours prior to your refund request.
2. You have NOT:
   • Attempted any portion of a test or exam
   • Requested or been issued a certificate of completion
   • Completed 50% or more of the purchased course
   • Received notification that training materials or other merchandise have been shipped

If you meet all of these criteria, you must submit your refund request in writing via e-mail to Support@360training.com within 72 hours of your course purchase, along with a receipt evidencing your proof of purchase and an explanation for why you are requesting a refund.

Further, no refund will be issued for:

• Any training materials or merchandise that have been shipped
• Any associated national, state, and local mandated regulatory fees
• Failure to pass quizzes, final exams, or any other in-course assessment requirements within the allotted attempts (per course guidelines)
• Failure to pass identity validation requirements (including validation of state or government identification, security questions or any other required methods, per course guidelines
• Course expirations (per course guidelines)
• Expedited processing or mailing of certificates, training materials or other merchandise once the requested expedite has been fulfilled as promised

Requested refunds that are approved may take up to 10 business days to reflect in your account. Refunds will only be issued to the same payment method used during the initial purchase.

Course Specific Policies
Notwithstanding the foregoing, any course-specific terms, conditions, or policies presented during registration that may be inconsistent with the refund policy specified above, will supersede those listed in this refund policy. If you would like to inquire if there are any specific terms or policies for the course you are looking to purchase, please contact us.

Validation Requirements:
Our authentication system incorporates a mechanism for preventing fraud by ensuring that the student registered for the course is engaged in the course material. During course enrollment, students create a personal registration profile by entering personal information on a secure page so that the provider may process certification. The required information may include driver’s license number, address, and form of payment. During registration, the system also prompts the user for additional personal validation information used during the course: “How many doors does your vehicle have?” / “How did you renew your driver’s license last?” / etc.

Randomly, the user is prompted with a personal validation question at several points during the course; these questions are based on the answers provided by the student during registration. Additionally, the questions are timed and must be answered correctly for the trainee to proceed with the course. If the question supplied is incorrect, the course is suspended and the trainee is prompted to call the provider to explain why they failed validation. Their information is verified by a trainer who can then remotely unlock the course to allow the student to proceed with the coursework. If this personal information is not verified, the provider will suspend the student from any further access, refund any tuition payments collected and take the appropriate administrative enforcement actions. This validation sequence is enforced randomly on multiple occasions upon entering, taking and exiting the course.

Testing Requirements:
At the end of the first 4 lessons there will be a short quiz of 10 multiple choice questions. You must pass this quiz with a 70% or better to move forward with the course. The quiz will be automatically graded as you complete it. Failure to pass the quiz with 70% will result in repeating the lesson.

Correspondence Course Identification Statement:
All participants are required to submit one of the below identifications upon course launch and must use the same information immediately before the final exam to unlock it. The student must also provide a picture of their driver’s license upon course launch.

• A current California driver’s license.
• A current identification card described in Section 13000 of the California Vehicle Code
• Any identification of the participant issued by a governmental agency or a recognized real estate related trade organization within the immediately preceding five years which bears a photograph, signature and identification number of the participant.

Participants will have 30 seconds to respond to the validation questions in 3 attempts or the course will lock.

Final Examination Rules:
For the final exam, the student will have 15 minutes to complete the closed-book exam. The final exam consists of fifteen (15) multiple choice questions. The student will need to score 70% or better to pass the exam. The student will be given 1 minute per question to answer the questions during the final exam. The student will not be able to print or download the exam. After the 15 minutes have passed the student will automatically be logged out of the final.

Please note that the student will have (2) chances to take the final exam.

DRE Regulation 3007.3(c) will only allow students to take exams for a maximum of 15 approved credit hours in any 24-hours period.

Online Evaluation Statement:
A course and instructor evaluation is available on the California Department of Real Estate (DRE) website at www.dre.ca.gov. Access this form by typing in “RE 318A” in the search box located in the upper right corner of the home page.

Course Provider Complaint Statement:
A course provider complaint form is available on the California Department of Real Estate (DRE) website at www.dre.ca.gov. Access this form by typing in “RE 340” in the search box located in the upper right corner of the home page. An informational form regarding course provider complaints, “RE 340A” is also available.

When Does My Course Expire? 

Your course will expire one (1) year after you purchase it (the date you submit payment), unless the course itself indicates otherwise. 

For more information about course expiration dates, please read Terms of Use. 

How Quickly Will I Get My Certificate of Completion? 

Once you finish your course and pass any required exams, you can print your certificate of completion right away. 

What Can I Do If I Lose My Certificate? 

If you lose your certificate of completion and need a new one, you can contact customer service at (877) 881-2235 or support@360training.com. 

What If I Need a Refund for My Training Course? 

If for some reason you are not happy and would like a refund, send us a request within 72 hours of purchase. Here are the eligibility requirements you must meet: 

• Your purchase was made no more than 72 hours prior to your refund request. 
• You have NOT 
• Attempted any portion of a test or exam. 
• Requested or been issued a certificate of completion. 
• Completed 50% or more of the purchased course. 

If you meet all of these criteria, submit your refund request in writing via email to support@360training.com with a proof-of-purchase receipt and an explanation for why you are requesting a refund. 

You can find more information about our refund policy here.