About this Course
eTIPS for Concessions - Michigan is specifically designed for people who serve or sell alcohol in a concessions setting. This course is ideal for those selling alcohol at sports stadiums, convention centers, arena, festivals, concert halls, fundraisers and other concession outlets.
Sporting events, concerts and fairs are family events, so a wholesome atmosphere is critical to success. Intoxicated people can disrupt that atmosphere and cause damage or injury to other patrons. Avoiding alcohol-related problems can be especially challenging within large venues, with the high volume of patrons and the limited interaction time.
TIPS for Concessions - Michigan empowers vendors to "make the right call," reducing the risk of alcohol-related incidents and ensuring fun and safety for all patrons. The program focuses on the alcohol-related challenges associated with large venues and takes into account the high volume of patrons and the limited time concessions staff have in which to interact with them. Participants learn techniques to assess patrons in a short period of time and prevent alcohol sales to underage or intoxicated individuals.
TIPS for Concessions - Michigan is especially important for events that are geared toward young people. Knowing that the staff is trained to prevent underage sales and intoxication reassures parents that their children will be safe at these events. TIPS for Concessions can also help vendors protect themselves from possible litigation should an incident occur.
eTIPS for Concessions - Michigan consists of three main areas of focus: Information, Skills Training, and Practice/Rehearsal. In addition to fulfilling regulatory requirements, TIPS training covers mitigation strategies that result in increased professionalism and improved customer service among staff.
Once you complete the lessons, quizzes and pass the final exam with a score of at least 70%, you'll get an official TIPS Certificate that you can print right away!
TIPS is a 360training company.
What You Get
100% online, available 24/7
At your own pace, save progress as you go
Content is updated and current
- Behavioral Cues
- Blood Alcohol Content
- Absorption Rate Factors
- Effective Responses
- Checking IDs
- State-Specific Information
- Documenting Incidents
- Skills Training
- Evaluating Cues
- Evaluating Responses
What You’ll Learn
- Define terms used in this course.
- Describe the purpose, goals, and rules for server and seller training and certification.
- Gain an understanding of the legal responsibility you have as an alcohol server or seller.
- Learn about the types of illegal alcohol sales and the legal penalties you may face if an illegal transaction occurs.
- Define and differentiate between the kinds of laws covering liability for servers and sellers of alcohol.
- The purpose and definition of reasonable efforts and identify steps to follow that meet those criteria.
- Define Blood Alcohol Content (BAC) as it pertains to liquor liability laws.
- How alcohol affects behavior and how to evaluate customers for behavioral cues and level of intoxication.
- Proper ID verification techniques, what forms of ID are acceptable as proof of age to purchase alcohol and understand the special challenges that exist in Concessions scenarios.
- Define safe-selling guidelines designed to help you avoid illegal alcohol sales.
- How to implement an appropriate response incorporating the safe-selling and customer service guidelines.
- Use guidelines designed to help you respond to difficult situations without escalation.
- Responsibilities and obligations for servers and sellers under federal law related to preventing alcohol sales to minors and refusing sales to intoxicated persons.
|Name:||Michigan Liquor Control Commission|
|Address:||7150 Harris Dr.,P.O. Box 30005|
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