About this Course
If alcohol delivery is part of your job or offered by your business, this eTIPS Off Premise and Delivery course is designed for you.
This program is appropriate for people who work in one of the following:
1. Liquor store
2. Grocery store
3. Bar or restaurant that offers delivery or takeout services
4. Convenience, gas station, or other specialty retail store
5. Delivery or online ordering service that provides alcohol or "to go" cocktail delivery.
Even when alcohol is sold "to go" or for delivery, employees may encounter alcohol-related problems. Sellers or delivery personnel must be especially careful to avoid selling or delivering alcohol to underage or intoxicated customers since they usually have little time to assess the situation when making the sale or delivery.
eTIPS for Off Premise and Delivery consists of three main areas of focus: Information, Skills Training, and Practice/Rehearsal. In addition to fulfilling state regulatory requirements, TIPS training covers mitigation strategies that result in increased professionalism and improved customer service among staff.
This course teaches you to recognize when a customer is intoxicated or underage. In addition to preventing the illegal sale or delivery of alcohol, you learn how to handle intoxicated customers while also ensuring courteous and safe service. The intervention techniques reflect the short time a seller or delivery person has to interact with a customer.
eTIPS for Off Premise and Delivery can also help an establishment protect itself from possible litigation and often results in reduced liability insurance premiums.
Once you complete the lessons and quizzes and pass the final exam with a score of at least 70%, you'll get an official TIPS Certificate that you can print right away!
TIPS is a 360training company.
What You Get
100% online, available 24/7
At your own pace, save progress as you go
Content is updated and current
- Behavioral Cues
- Blood Alcohol Content
- Absorption Rate Factors
- Effective Responses
- Checking IDs
- State-Specific Information
- Documenting Incidents
- Skills Training
- Evaluating Cues
- Evaluating Responses
What You'll Learn
- Define terms used in this course.
- Describe the purpose, goals, and rules for seller and delivery training and certification.
- Gain an understanding of the legal responsibility you have as an alcohol seller or delivery person.
- Learn about the types of illegal alcohol sales and the legal penalties you may face if an illegal transaction occurs.
- Define and differentiate between the kinds of laws covering liability for sellers of alcohol and delivery persons.
- The purpose and definition of reasonable efforts and identify steps to follow that meet those criteria.
- Define Blood Alcohol Content (BAC) as it pertains to liquor liability laws.
- How alcohol affects behavior and how to evaluate customers for behavioral cues and level of intoxication.
- Proper ID verification techniques, what forms of ID are acceptable as proof of age to purchase alcohol and understand the special challenges that exist in delivery/takeout scenarios.
- Define safe-selling guidelines designed to help you avoid illegal alcohol sales or delivery.
- How to implement an appropriate response incorporating the safe-selling and customer service guidelines.
- Use guidelines designed to help you respond to difficult situations without escalation.
- Responsibilities and obligations for sellers and delivery persons under Georgia law related to delivering alcohol, preventing alcohol sales to minors, and refusing sales to intoxicated persons.
When does my course expire?
Your course will expire sixty (60) days after you purchase it (the date you submit payment), unless the course itself indicates otherwise.
What if I need a refund for my course?
If for some reason you are not happy and would like a refund, send us a request within 72 hours of purchase. Here are the eligibility requirements you must meet:
- Your purchase was made no more than 72 hours prior to your refund request.
- You have NOT:
- Attempted any portion of a test or exam.
- Requested or been issued a certificate of completion.
- Completed 50% or more of the purchased course.
If you meet all of these criteria, submit your refund request in writing via email to email@example.com with a proof-of-purchase receipt and an explanation for why you are requesting a refund.
You can find more information about our refund policy here.
How quickly will I get my certificate of completion?
Once you finish your course and pass any required exams, you can print your certificate of completion right away.
What can I do if I lose my certificate of completion?
If you lose your certificate of completion and need a new one, you can contact customer service at (877) 881-2235 or firstname.lastname@example.org.
Buying for a Team or Group?
Interested in bulk discounts and flexible billing options on our expansive library of Food & Beverage courses? Connect with our Corporate Sales Executives today!
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