About this Course
eTIPS for On Premise - Delaware is specifically designed for people who serve alcohol in a restaurant, bar, social, or hospitality environment. The ideas presented in the program are the result of considerable research, and take into account what servers deal with every day, including the demands of the job, server/guest relations, and server/management relations.
Social drinking is a prevailing custom in society and generates its own special considerations that servers of alcohol are called upon to handle. As a server, you perform a variety of functions in addition to serving food and alcohol. You must:
- Relate to guests' different personalities
- Provide consistently good service
- Maintain a friendly and polite manner
- Listen to guests' opinions and complaints
- Resolve problems while maintaining your establishment's "image".
This course is designed to build on your existing skills as a server of alcohol to prevent underage and third-party sales, drunk driving, and sales to intoxicated customers, while allowing you to maintain control in a difficult situation. You will learn strategies and skills that can help you balance providing excellent customer service with ensuring only legal alcohol sales.
eTIPS for On Premise – Delaware consists of three main areas of focus: Information, Skills Training, and Practice/Rehearsal. In addition to fulfilling regulatory requirements, TIPS training covers mitigation strategies that result in increased professionalism and improved customer service among staff.
eTIPS for On Premise – Delaware can also help an establishment protect itself from possible litigation and often results in reduced liability insurance premiums.
Once you complete the lessons, quizzes and pass the final exam with a score of at least 70%, you'll get an official TIPS Certificate that you can print right away!
TIPS is a 360training company.
What You Get
100% online, available 24/7
At your own pace, save progress as you go
Content is updated and current
- Behavioral Cues
- Blood Alcohol Content
- Absorption Rate Factors
- Effective Responses
- Checking IDs
- State-Specific Information
- Documenting Incidents
- Skills Training
- Evaluating Cues
- Evaluating Responses
What You’ll Learn
- Define terms used in this course.
- Describe the purpose, goals, and rules for alcohol seller and server training and certification.
- Gain an understanding of the legal responsibility you have as an alcohol server.
- Learn about the types of illegal alcohol sales and the legal penalties you may face if an illegal transaction occurs.
- Define and differentiate between the kinds of laws covering liability for servers of alcohol.
- The purpose and definition of reasonable efforts and identify steps to follow that meet those criteria.
- Define Blood Alcohol Content (BAC) as it pertains to liquor liability laws.
- How alcohol affects behavior and how to evaluate customers for behavioral cues and level of intoxication.
- Proper ID verification techniques, what forms of ID are acceptable as proof of age to purchase alcohol and understand the special challenges that exist in on premise scenarios.
- Define safe-selling guidelines designed to help you avoid illegal alcohol sales or delivery.
- How to implement an appropriate response incorporating the safe-selling and customer service guidelines.
- Use guidelines designed to help you respond to difficult situations without escalation.
- Responsibilities and obligations for sellers under federal law related to preventing alcohol sales to minors and refusing sales to intoxicated persons.
When does my course expire?
Your course will expire sixty (60) days after you purchase it (the date you submit payment), unless the course itself indicates otherwise.
What if I need a refund for my course?
If for some reason you are not happy and would like a refund, send us a request within 72 hours of purchase. Here are the eligibility requirements you must meet:
- Your purchase was made no more than 72 hours prior to your refund request.
- You have NOT:
- Attempted any portion of a test or exam.
- Requested or been issued a certificate of completion.
- Completed 50% or more of the purchased course.
If you meet all of these criteria, submit your refund request in writing via email to email@example.com with a proof-of-purchase receipt and an explanation for why you are requesting a refund.
You can find more information about our refund policy here.
How quickly will I get my certificate of completion?
Once you finish your course and pass any required exams, you can print your certificate of completion right away.
What can I do if I lose my certificate of completion?
If you lose your certificate of completion and need a new one, you can contact customer service at (877) 881-2235 or firstname.lastname@example.org.
|Name:||Office of the Alcoholic Beverage Control Commissioner, Division of Alcohol and Tobacco Enforcement (DATE)|
|Address:||Carvel State Building820 N. French Street, 3rd Floor|
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