TIPS Montana Responsible Alcohol On-Premise/Off-Premise and Delivery Training

Montana-approved. Learn state guidelines PLUS effective workplace strategies. Immediate certification.

Credit Type: On-Premise/Off-Premise and Delivery Training

Credit: 2 Hour(s) Language: English

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25+ Years

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About

About this Course

TIPS Montana Responsible Alcohol On-Premise/Off-Premise and Delivery Training is specifically designed for people who serve alcohol in a restaurant, bar, social, or hospitality environment. The ideas presented in the program are the result of considerable research, and take into account what servers deal with every day, including the demands of the job, server/guest relations, and server/management relations.

Social drinking is a prevailing custom in society and generates its own special considerations that servers of alcohol are called upon to handle. As a server, you perform a variety of functions in addition to serving food and alcohol. You must:

Relate to guests' different personalities
Provide consistently good service
Maintain a friendly and polite manner
Listen to guests' opinions and complaints
Resolve problems while maintaining your establishment's "image".

This course is designed to build on your existing skills as a server of alcohol to prevent underage and third-party sales, drunk driving, and sales to intoxicated customers, while allowing you to maintain control in a difficult situation. You will learn strategies and skills that can help you balance providing excellent customer service with ensuring only legal alcohol sales.

TIPS Montana Responsible Alcohol On-Premise/Off-Premise and Delivery Training consists of three main areas of focus: Information, Skills Training, and Practice/Rehearsal. In addition to fulfilling regulatory requirements, TIPS training covers mitigation strategies that result in increased professionalism and improved customer service among staff.

TIPS Montana Responsible Alcohol On-Premise/Off-Premise and Delivery Training can also help an establishment protect itself from possible litigation and often results in reduced liability insurance premiums.

Once you complete the lessons, quizzes and pass the final exam (required passing score varies by course and jurisdiction), you'll get an official TIPS Certificate that you can print right away!

TIPS is a 360training company.

Outline

Topics Covered

Part One: Legal Information

Section 1: Liability
Section 2: Reasonable Efforts
Section 3: Checking IDs

Part Two: Alcohol Information

Section 4: Alcohol's Effects on the Body
Section 5: Blood Alcohol Content (BAC)
Section 6: Behavioral Cues
Section 7: Intervention/Documentation
Section 8: Montana Liquor Laws
Section 9: Off-Premise Establishments

Part Three: Intervention and Customer Service

Section 10: Safe-Service Guidelines
Section 11: Customer Service Guidelines
Section 12: The Intervention Model

What You’ll Learn

In this course, you will learn to:

Name and explain the three types of illegal alcohol sales and the penalties those sales can incur.
Define and differentiate between the two kinds of laws covering liability for servers of alcohol.
Define the purpose of reasonable efforts and identify how your establishment might benefit from using it.
Recognize IDs that are acceptable as proof of age to consume or purchase alcohol.
Explain the three steps for properly checking an ID.
Identify behaviors in guests that could be consideredunderage warning signs.
Define Blood Alcohol Content (BAC) as it pertains to liquor liability laws.
Identify Montana’s legal BAC limit for Driving While Intoxicated.
Identify important information and relevant forms needed for proper documentation.
Explain the benefits and purpose of the Incident Report Form.
Define Seven key Montana alcohol-related laws.
Explain signage, alcohol delivery, bottle clubs and curbside pickup and drive-through window.
Decide whether or not a guest can be served alcohol based on the legal age criteria.
Define the four behavioral cues and identify example behaviors that relate to each behavioral cue.
How to recognize behavioral cues in your guests.
Define the six intoxication rate factors.
Understand how certain intoxication rate factors increase the risk that a person who is drinking will become intoxicated.
Identify guests who are exhibiting “high-risk” intoxication rate factors.
Relate behavioral cues and intoxication rate factors to Blood Alcohol Content (BAC).
Understand what can lower a person's BAC level.
Rely on cues and factors in addition to BAC when deciding whether or not to serve alcohol to a guest.
Evaluate guests for behavioral cues and intoxication rate factors and decide whether or not you can serve alcohol to a guest based on his or her level of intoxication.
Define safe-service guidelines designed to help you avoid illegal alcohol sales.
Understand guidelines designed to help you respond to difficult situations without escalation.
Understand strategies that can help you assess your guest based on the legal and alcohol criteria.
Determine four decision point questions before deciding whether or not to serve alcohol to any guest.
How assess guests in simulated situations using the legal and alcohol information
How to implement an appropriate response to a simulated situation, incorporating the safe-service and customer service guidelines.

FAQs

When does my course expire?

Your course will expire sixty (60) days after you purchase it (the date you submit payment), unless the course or LMS indicates otherwise.

For more information about course expiration dates, please read our Terms of Use.

What if I need a refund for my course?

If for some reason you are not happy and would like a refund, send us a request within 72 hours of purchase. Here are the eligibility requirements you must meet:

Your purchase was made no more than 72 hours prior to your refund request.
You have NOT:
- Attempted any portion of a test or exam.
- Requested or been issued a certificate of completion.
- Completed 50% or more of the purchased course.

If you meet all of these criteria, submit your refund request in writing via email to support@360training.com with a proof-of-purchase receipt and an explanation for why you are requesting a refund.

You can find more information about our refund policy here.

How quickly will I get my certificate of completion?

Once you finish your course and pass any required exams, you can print your certificate of completion right away.

What can I do if I lose my certificate of completion?

If you lose your certificate of completion and need a new one, you can chat with Wizmo or send an email to support@360training.com.

Regulatory

Name:	Montana Cannabis and Alcohol Regulation Division
Phone:	(406) 444-6900
Website URL:	https://revenue.mt.gov/home/liquor/liquor_education
Address:	125 N. Roberts3rd Floor
City:	Helena
State:	MT
Zip:	59604

Name:	Montana Cannabis and Alcohol Regulation Division
Phone:	(406) 444-6900
Website URL:	https://revenue.mt.gov/card/alcoholic-beverages/
Address:	125 N. Roberts3rd Floor
City:	Helena
State:	MT
Zip:	59604

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CERTIFIED COURSE

Quantity

$38.00

Course Includes

Downloadable Certificate

TIPS Montana Responsible Alcohol On-Premise/Off-Premise and Delivery Training

Over 11 Million

25+ Years