About this Course
Feedback is essential to anyone’s success. We need feedback to understand what we’re doing well and what we’re not doing well. This information helps us know what we must continue doing and what we must improve or stop doing. Feedback helps us know where we stand and clarifies what we need to do to be successful. Without feedback, we struggle to understand how we can improve and won’t know if we’re meeting the expectations of our manager and the organization. By completing this course, you will be able to give feedback to your customer service representatives on their performance. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).
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Upgrade your LMS to Include Manager-Level Access
- Assign Courses
- Tracking Employee Progress
- Maintain and Organize Records