Handling Customer Complaints*

Learn the process for positively handling queries or complaints from customers.

Includes: Certificate of Completion

Duration: 0.17 Hour(s) | Language: English

About this Course

At work, no matter what type of job you have, you can count on one thing—at some point you’ll have to deal with an upset customer. Whether you provide a product or service or whether your customers are external buyers or internal co-workers, things happen and customers get upset. It’s the nature of things. The challenge each of us face is to handle the situation in a way that leaves our customers thinking great things about you and the company. In some cases, you can even make it a great experience. When difficult situations are handled well, upset customers can go from being upset or angry to passionate and loyal company supporters. While there are a number of ways to deal with an upset customer, there are a few things that make a real difference in putting the person at ease and working through the situation. This course teaches you a process to use when a situation arises in which your customer has a complaint, is upset, or is angry about a particular issue. By completing this course, you will know how to positively handle queries or complaints from your customers. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).

Bulk Purchases

Bulk Order Calculator

$ 10.00


360training's extensive course catalog includes over 6,000 courses in a variety of different industries. Browse our complete course catalog, select all the courses you need, and calculate your savings.

Additional Benefits

  • Access in-depth course completion reporting
  • Enroll employees in courses they need
  • Create unique training plans
  • Save on costs when you buy in bulk
  • Achieve companywide compliance goals
  • Get help from a dedicated support team

Privacy Policy  |   Legal

©2021 360training

©2021 360training   Privacy Policy  |   Legal