Managing Remote Customer Service Teams

Issues such as working with remote technology, managing various work schedules, and coordinating time zones are all part of leading a virtual team. And while each of these elements is vital to your success, it’s easy to get lost in the virtual aspects of managing your team, and thus lose sight of what’s really most important—your leadership. By completing this course, you will find out what is required to successfully manage a remote customer service team. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).