Client Focused Communications

Learn how to communicate more effectively with your clients to understand their goals and needs. Close more sales and gain more referrals!

Includes: Certificate of Completion

Approval: #16RR0026

Credit Type: General

Credit: 3 Hour(s) | Language: English

Take an additional 25% off all real estate packages

Use Code: RE25 at checkout

About this Course

Learn effective communication techniques that will enable you to achieve desired outcomes with clients. Discover how to suss out your clients' purchasing criteria so you can find the perfect property in less time. Improve your negotiation and conflict resolution skills to smooth the offer and closing processes. Create more satisfied clients and reap the benefits through their referrals.

You'll learn communication tools and techniques like accessing cues, active listening, pacing, matching, leading, and more.

This course satisfies 3 hours of elective credit in Montana.

Course Facts


What You Get

Certificate of completion


Credit Hours

3 hours


Learning Type

100% Online, Available 24/7


Course Structure

At your own pace, save progress as you go



Customer support available 7 days a week


Course Update

Course Updates

Topics Covered

  • Effective Communication Models
  • Pacing and Matching for Effective Communication
  • Understanding How the Other Person Thinks
  • Negotiating with Style
  • Achieving Desired Outcomes in Communication
  • Understanding and Using Effective Communication


When Does My Course Expire?

Your course will expire one (1) year after you purchase it (the date you submit payment), unless the course itself indicates otherwise.

For more information about course expiration dates, please read Terms of Use.

How Quickly Will I Get My Certificate of Completion?

Once you finish your course and pass any required exams, you can print your certificate of completion right away.

What Can I Do If I Lose My Certificate?

If you lose your certificate of completion and need a new one, you can contact customer service at (877) 881-2235 or

What If I Need a Refund for My Training Course?

If for some reason you are not happy and would like a refund, send us a request within 72 hours of purchase. Here are the eligibility requirements you must meet:

  • Your purchase was made no more than 72 hours prior to your refund request.
  • You have NOT
    • Attempted any portion of a test or exam.
    • Requested or been issued a certificate of completion.
    • Completed 50% or more of the purchased course.

If you meet all of these criteria, submit your refund request in writing via email to with a proof-of-purchase receipt and an explanation for why you are requesting a refund.

You can find more information about our refund policy here.

Regulatory Information

Name:Montana Board of Realty Regulation
Website URL:
Address:301 S. Park Ave., 4th Floor

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Additional Benefits

  • Access in-depth course completion reporting
  • Enroll employees in courses they need
  • Create unique training plans
  • Save on costs when you buy in bulk
  • Achieve companywide compliance goals
  • Get help from a dedicated support team

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