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About This Course
Diversity, equity, and inclusion are fundamental rights of every individual. In real estate, it is vital that real estate professionals recognize this and serve customers appropriately and respectfully. This two-hour course emphasizes the importance of fair housing and embracing cultural diversity. Learn best practices for being culturally sensitive and showcasing one’s professionalism at all times.
You will complete this course with knowledge that makes you an ideal agent for many consumers, as you'll understand how to address their unique needs.
Course Objectives
By the end of this course, students will be able to:
- Understand cultural norms
- Recognize Preferences and challenges within our diverse communities
- Apply inclusion and equity towards the public
- Use Strategies to increase their own learning about relating to other cultures
- Understand how their clients differ and how they are the same
- Hold themselves accountable for providing excellent professional service to all groups
- Recognize and manage their own biases
- Understand the term “National Culture”
Topics Covered
- Lesson 1: What is Cultural Competency
- Lesson 2: The Role of the Real Estate Agent
- Lesson 3: Best Practices
| Name: | NYS Department of State Division of Licensing Services Bureau of Educational Standards |
| Phone: | 518-474-4429 |
| Fax: | 518-473-6648 |
| Website URL: | https://www.dos.ny.gov/licensing/ |
| Email Address: | diane.devine@dos.state.ny.us |
| Address: | 123 William Street |
| City: | New York City |
| State: | NY |
| Zip: | 10038-3804 |
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