Patient and Family Education

Earn IACET CEUs while learning about The Joint Commission (TJC)'s patient and family education standards, including effective strategies. Start today! 

Includes: Certificate of Completion

Duration: 1 Hour(s) | Language: English

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About this Course

In this course, you'll learn about The Joint Commission (TJC)’s patient and family education standards including the Safe Care Patient Safety Education Program.  

The Safe Care program was developed to assist in patient education efforts by making important safety information available 24/7 through texting and videos. 

We'll discuss why it's critical to educate patients and their families and to encourage them to take a more active role in their healthcare. You'll learn how patient and family education can improve patient safety. We'll also cover specific strategies for effective communication. 

You'll get a certificate of completion after you pass the final exam, and this course is approved by IACET for 0.1 CEUs. 

Course Facts


What You Get

Certificate of Completion 



0.1 CEUs  



1 hour 


Learning Type

100% online, available 24/7  


Course Structure

At your own pace, save progress as you go


Course Updates

Content is updated and current 

Topics Covered

  • The Safe Care Program 
  • Safe Care Program Components 
  • Patient and Family Safety 
  • Safe and Effective Care 
  • Joint Commissions – 4 Strategies for Healthcare Workers 
  • Effective Communication 
  • Your Commitment 

What You'll Learn

  • Describe the Joint Commission Safe Care Patient Safety Program. 
  • Discover ways to encourage patients and their families to take an active role in their healthcare. 
  • Explain why it's critical to teach patients and their families how important it is to become more informed about their healthcare. 


When Does My Course Expire?

Your course will expire one (1) year after you purchase it (the date you submit payment), unless the course itself indicates otherwise.

For more information about course expiration dates, please read Terms of Use.

How Quickly Will I Get My Certificate of Completion?

Once you finish your course and pass any required exams, you can print your certificate of completion right away.

What Can I Do If I Lose My Certificate?

If you lose your certificate of completion and need a new one, you can contact customer service at (877) 881-2235 or

What If I Need a Refund for My Training Course?

If for some reason you are not happy and would like a refund, send us a request within 72 hours of purchase. Here are the eligibility requirements you must meet:

  • Your purchase was made no more than 72 hours prior to your refund request.
  • You have NOT
    • Attempted any portion of a test or exam.
    • Requested or been issued a certificate of completion.
    • Completed 50% or more of the purchased course.

If you meet all of these criteria, submit your refund request in writing via email to with a proof-of-purchase receipt and an explanation for why you are requesting a refund.

You can find more information about our refund policy here.

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