TIPS Pennsylvania RAMP Alcohol Training

RAMP-approved. Learn state guidelines PLUS effective workplace strategies. Immediate certification.

Includes: Certificate of Completion

Credit: 3 Hour(s) | Language: English

Leading business solution for your company's regulatory training. Learn more.

About this Course

Premium TIPS Alcohol Training PA RAMP is specifically designed for people who serve alcohol in a restaurant, bar, social, or hospitality environment. The ideas presented in the program are the result of considerable research, and take into account what servers deal with every day, including the demands of the job, server/guest relations, and server/management relations.

Social drinking is a prevailing custom in society and generates its own special considerations that servers of alcohol are called upon to handle. As a server, you perform a variety of functions in addition to serving food and alcohol. You must:

  • Relate to guests different personalities
  • Provide consistently good service
  • Maintain a friendly and polite manner
  • Listen to guests’ opinions and complaints
  • Resolve problems while maintaining your establishment's.

This course is designed to build on your existing skills as a server of alcohol to prevent underage and third-party sales, drunk driving, and sales to intoxicated customers, while allowing you to maintain control in a difficult situation. You will learn strategies and skills that can help you balance providing excellent customer service with ensuring only legal alcohol sales.

Premium TIPS Alcohol Training PA RAMP consists of three main areas of focus: Information, Skills Training, and Practice/Rehearsal. Premium TIPS Alcohol Training PA RAMP includes RAMP server/seller training approved by the Pennsylvania Liquor Control Board (PLCB). In addition to fulfilling regulatory requirements, TIPS training covers mitigation strategies that result in increased professionalism and improved customer service among staff.

Premium TIPS Alcohol Training PA RAMP can also help an establishment protect itself from possible litigation and often results in reduced liability insurance premiums.

Once you complete the lessons, quizzes and pass the final exam (required passing score varies by course and jurisdiction), you'll get an official TIPS Certificate that you can print right away!

TIPS is a 360training company.
 

Course Facts

icon

What You Get

TIPS & RAMP Certification

icon

Renewal Requirements

Two years

icon

Duration

3 hours

icon

Learning Type

100% online, available 24/7

icon

Course Structure

At your own pace, save progress as you go

icon

Course Updates

Content is updated and current

Topics Covered

  • Information
    • Behavioral Cues
    • Blood Alcohol Content
    • Absorption Rate Factors
    • Effective Responses
    • Checking IDs
    • State-Specific Information
    • Documenting Incidents
  • Skills Training
    • Evaluating Cues
    • Evaluating Responses
  • Practice/Rehearsal

What You’ll Learn

  • Define terms used in this course.
  • Describe the purpose, goals, and rules for alcohol seller and server training and certification.
  • Gain an understanding of the legal responsibility you have as an alcohol server.
  • Learn about the types of illegal alcohol sales and the legal penalties you may face if an illegal transaction occurs.
  • Define and differentiate between the kinds of laws covering liability for servers of alcohol.
  • The purpose and definition of reasonable efforts and identify steps to follow that meet those criteria.
  • Define Blood Alcohol Content (BAC) as it pertains to liquor liability laws.
  • How alcohol affects behavior and how to evaluate customers for behavioral cues and level of intoxication.
  • Proper ID verification techniques, what forms of ID are acceptable as proof of age to purchase alcohol and understand the special challenges that exist in on premise scenarios.
  • Define safe-selling guidelines designed to help you avoid illegal alcohol sales or delivery.
  • How to implement an appropriate response incorporating the safe-selling and customer service guidelines.
  • Use guidelines designed to help you respond to difficult situations without escalation.
  • Responsibilities and obligations for sellers under federal law related to preventing alcohol sales to minors and refusing sales to intoxicated persons.

Regulatory Information

Name:Pennsylvania Liquor Control Board
Phone:717-558-2161
Fax:717-558-2718
Website URL:https://www.lcb.state.pa.us/PLCB/index.htm
Address:990 Briarsdale RD Unit A
City:Harrisburg
State:PA
Zip:17109

Bulk Order Calculator

X
$ 40.00

BUY IN BULK ACROSS THE ENTIRE COURSE CATALOG

360training's extensive course catalog includes over 6,000 courses in a variety of different industries. Browse our complete course catalog, select all the courses you need, and calculate your savings.

Buying for a Team or Group?

Interested in bulk discounts and flexible billing options on our expansive library of Food & Beverage courses? Connect with our Corporate Sales Executives today!

Upgrade your LMS to Include Manager-Level Access

  • Assign Courses
  • Tracking Employee Progress
  • Maintain and Organize Records
loading...

Why learn with us

icon

We’ve been trusted by millions of learners to provide their regulatory-approved training.

icon

You get simple to follow course content that you can access anytime, anywhere.

icon

We're here for you with online chat and toll-free phone support.

icon

You’re in good hands. We’ve been in business for over 20 years.

Let's Chat!