How to Clear Cache and Cookies on my Browser?

How to Clear Cache and Cookies on my Browser?

Your browser tends to hold onto information (cache & cookies), and over time it could cause problems with logging in to your account or bringing up the website. It is recommended to clear the cache and cookies on your browser often.

Please find below the steps on how to clear the cache and cookies on each specific browser:

   Google Chrome Browser:

• On your keyboard, please press Ctrl + Shift + Delete altogether.

• You will get the ‘Clear browsing data’ page then click ‘Clear Data’.

• Wait for it to load. Once done, pull up another Google Chrome browser then try log in again to your account.

   Mozilla Firefox Browser:

• On your keyboard, please press Ctrl + Shift + Delete altogether.

• You will get the ‘Clear All History’ pop-up page then click ‘OK’.

• Wait for it to load. Once done, pull up another Mozilla Firefox browser then try log in again to your account.

   Microsoft Edge Browser:

• On your keyboard, please press Ctrl + Shift + Delete altogether.

• You will get the ‘Clear Browsing data’ page then click ‘Clear now’.

• Wait for it to load. Once done, pull up another Microsoft Edge browser then try log in back into your account.

In case clearing cache and cookies did not work, you may try to use incognito (or private browsing) browser to log in to your account and access your course.

If you need further assistance, please contact us.