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KNOWLEDGE BASE
Customer Onboarding Help
Creating User Account and Course Enrollment (11)
- How do I ‘gift’ the course to someone else?
- How to Start Your Workplace Safety Training for Students?
- How to View the Number of Seats in Your Contract?
- How A Manager Can Add Users via Invitation Feature?
- How to Recover Your Password/Username?
General
Customer Support Solutions (17)
- I'm trying to purchase a course, but I'm getting an error at check out.
- I purchased the wrong course, can I switch my course to a different one and just pay for the difference?
- I purchased the wrong course, can I switch my course to a different one and get credit from my initial payment?
- Where can I get a copy of my receipt?
- I purchased the wrong course, can I switch my course to a different one?
Other FAQs (4)
Certificate and Credit Reporting Solutions (5)
- Should I select any State in the ‘Course Credit Confirmation’ page of my course if I cannot find my own State?
- Why is my course in Affidavit Pending/Received status?
- Is 360training.com going to report my completion or do I have to do it?
- Can I use my certificate to apply for a job/license in another state?
- Where do I find my completion certificate?
Access Solutions (New Dashboard) (7)
- Course Search and Filtering Toolbar
- How do I change my Personal Information?
- How do I change my Username?
- Where do I access my certificate?
- How do I log in to my account and access my course?
Access Solutions (Old Dashboard) (8)
- How do I change my password/personal information?
- Where can I get the keycode to start my test?
- How will I assign courses to my users/employees?
- I am at my Dashboard/My Courses page, it's only showing some of the courses I purchased.
- System Requirements
Environmental Health & Safety Solutions
General Safety Training (46)
- Stairways and Ladders
- Introduction to OSHA and the OSH Act (GI)
- Personal Protective Equipment
- Hazardous Substances and Industrial Hygiene
- Machine Guarding Safety
HAZWOPER Training (8)
- What if my Annual Refresher training is not taken in 12 months?
- HAZWOPER Basic
- Are your HAZWOPER courses approved or certified by US Department of Labor - OSHA?
- How many modules or lessons does my HAZWOPER course have?
- Will I be getting a wallet card in the mail after completing my HAZWOPER course?
OSHA 10 & 30 Hour Online Training (38)
- Can I upgrade my OSHA DOL 'paper card' to 'plastic card'?
- Can I change the name on my online completion certificate as well as on my DOL Card after completing my OSHA 10- & 30-hour Outreach Training courses?
- Can I request for an extension of my OSHA 10/30-hour Outreach course?
- Do you offer OSHA 10/30 Hour Outreach Training Program in Spanish?
- Why do I need to answer the Course Evaluation?
OSHA New York (5)
- My employer is looking for an SST Card and does not accept my OSHA DOL Card...
- Is your OSHA-30 online training ‘actively proctored’?
- Will your OSHA DOL Card be accepted by NY DOB inspectors?
- Does your OSHA course meets the 30-hr training requirement by December 1, 2019 of Local Law 196 of 2017?
- What is the NYC Local Law 196 of 2017?
Food & Beverage Solutions
Food Protection Manager Certification Exam (5)
- Learn2Serve Food Safety Management Principles
- I failed the Learn2Serve Food Protection Certification Exam. How many chances do I have to pass it?
- How many questions are there in the Learn2Serve Food Protection Manager Certification Exam?
- Learn2Serve Food Safety Manager Training with Exam - Proctored by 3rd Party Test Center
- How do I register for the Learn2Serve Food Protection Manager Certification Exam?
Learn2Serve: TABC Seller-Server Training Solutions (6)
- Texas Food Handler + TABC Certification Package
- Learn2Serve: TABC Seller-Server Training
- What personal identification numbers are accepted by the Texas Alcoholic Beverage Commission (TABC)?
- How can I check if my TABC completion has been reported?
- What is the Learn2Serve: TABC Seller/Server Course?
Utah Food Handler Solutions (10)
- I took a different food handler course from 360training or Learn2Serve.com. Will it count for my Utah Food Handler Permit?
- Are Food Handler Permits from other states honored in Utah?
- How long will my Utah Food Handler permit be valid?
- Do I need to go to my local health district office to get my Utah Food Handler permit?
- Will I have to pay any extra fees to get my Utah Food Handler permit?
Real Estate Solutions
General Real Estate Education Solutions (10)
- How do I contact an instructor if I need help with course content?
- I'm already licensed in another state. How many credit hours are required to get a real estate license in another state?
- How do I take my State's Real Estate Exam?
- How do I report completed credit hours?
- What happens if I get disconnected from the Internet in the middle of an online lesson?
Georgia Real Estate Education Solutions (4)
- Are you an approved real estate school in the State of Georgia?
- Get Licensed with Confidence: 75-Hour Complete Georgia Agent License Class
- Will you report my credits to the State after completing my Georgia Real Estate Post License Course?
- How do I get my Georgia Prelicense Fundamentals completion reported to the Georgia Real Estate Commission (GREC)?
Texas Real Estate Education Solutions (26)
- Do I need to take a final exam for my Texas Real Estate courses?
- What ELECTIVE Continuing Education (CE) courses do you offer for Texas Real Estate?
- Can I complete my TREC Qualifying Real Estate (Pre-Licensing and Sales Apprentice Education (SAE)) course right after registration?
- When do you report my credits after completing my Texas Real Estate Continuing Education (CE) courses?
- Does 360training offer Code of Ethics training which fulfill National Association of REALTORS® (NAR) requirement?
Washington Real Estate Education Solution (8)
- Are you an approved education course provider by the Washington State Department of Licensing (DOL)?
- How long is the validity of my certificate for completing the 'Washington Real Estate Fundamentals' and 'Washington Real Estate Practice' courses?
- What's the difference between 'Real Estate Brokers' and 'Managing Brokers'?
- Get Licensed with Confidence: 90-Hour Complete Washington Broker License Class
- How to Become a Real Estate Agent in Washington
Insurance Education Solutions
360training Proctoring Services
TREC Approved - Recorded Proctoring System (RPS) (30)
- I passed the exam but I am not sure if my exam video was saved. On exiting the browser, it said 'Your changes may not have been saved.' What do I do now?
- My status shows as 'Affidavit Received'. What does this mean?
- If I fail an exam do I need to repurchase the proctoring service?
- What happens to my exam Video after the exam after proctor decision?
- If I fail an exam, do I need to repurchase proctoring service?
ANSI Food Manager Certification Exam - Live Online Proctoring (14)
- Is your Food Manager Certification Exam with Online Proctor approved for New York City (NYC)?
- What is the passing score of my ANSI Food Manager Certification Exam with Live Online Proctor?
- What will happen if I fail my ANSI Food Manager Certification Exam with Live Online Proctor?
- How will I get my completion certificate after passing my ANSI Food Manager Certification Exam with Live Online Proctor?
- How many attempts do I have for my ANSI Food Manager Certification Exam with Live Online Proctor?