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FAQs
Frequently Asked Questions
General
Course Player Solutions (10)
- What Devices and Browsers are Supported for my Course?
- What Should I do if my Course is Not Loading?
- Does your course has sound or audio?
- Why I am Getting a 'Session Expired' Message on my Course?
- How do I unlock my course due to validation failure?
Manager Account (Group Purchase) Solutions (11)
- How Can a Manager Add Users/Employees via 'Invitation' Feature?
- How to Create a Training Plan for Employees?
- How Can a Manager Print an Employee's Certificate After Course Completion?
- How to Add and Enroll Multiple Employees in Training?
- How to Get 'Limited-Manager' Access?
Customer Support Solutions (14)
- How to Clear Cache and Cookies on my Browser?
- How to Use Incognito or Private Browsing?
- What happens if the course expires?
- I purchased the wrong course, can I switch my course to a different one and just pay for the difference?
- I no longer need the course, can I transfer it to somebody's account?
Certificate and Credit Reporting Solutions (5)
- Where do I find my completion certificate?
- Should I select any State in the ‘Course Credit Confirmation’ page of my course if I cannot find my own State?
- Why is my course in Affidavit Pending/Received status?
- Is 360training.com going to report my completion or do I have to do it?
- Can I use my certificate to apply for a job/license in another state?
TIPS (Training for Intervention ProcedureS) (6)
- Is TIPS the same as 360training?
- How To Register On The New GetTIPS Training Platform?
- How To Log In To My GetTIPS Account And Access My Course?
- How Can I Redeem My GetTIPS Pre-Paid Passport?
- How Can I Redeem My Online Exam Voucher?
Environmental Health & Safety Solutions
OSHA 10 & 30 Hour Outreach Training Solutions (38)
- Can I upgrade my OSHA DOL 'paper card' to 'plastic card'?
- Can I change the name on my online completion certificate as well as on my DOL Card after completing my OSHA 10- & 30-hour Outreach Training courses?
- Can I request for an extension of my OSHA 10/30-hour Outreach course?
- Do you offer OSHA 10/30 Hour Outreach Training Program in Spanish?
- Why do I need to answer the Course Evaluation?
NYC Site Safety Training (SST) Solutions (5)
- My employer is looking for an SST Card and does not accept my OSHA DOL Card...
- Is your OSHA-30 online training ‘actively proctored’?
- Will your OSHA DOL Card be accepted by NY DOB inspectors?
- Does your OSHA course meets the 30-hr training requirement by December 1, 2019 of Local Law 196 of 2017?
- What is the NYC Local Law 196 of 2017?
HAZWOPER Training Solutions (8)
- What if my Annual Refresher training is not taken in 12 months?
- HAZWOPER Basic
- Are your HAZWOPER courses approved or certified by US Department of Labor - OSHA?
- How many modules or lessons does my HAZWOPER course have?
- Will I be getting a wallet card in the mail after completing my HAZWOPER course?
Food & Beverage Solutions
California Alcohol Solutions (17)
- Do I need to be certified to serve alcohol in California?
- Are you an approved RBS training provider for the State of CA?
- Where Can I Get My Server ID?
- How to Register/Create an Account on the California Responsible Beverage Service (RBS) Portal?
- When do you report my course completion to California Responsible Beverage Service (RBS)?
Food Protection Manager Certification Exam (5)
- Learn2Serve Food Safety Management Principles
- I failed the Learn2Serve Food Protection Certification Exam. How many chances do I have to pass it?
- How many questions are there in the Learn2Serve Food Protection Manager Certification Exam?
- Learn2Serve Food Safety Manager Training with Exam - Proctored by 3rd Party Test Center
- How do I register for the Learn2Serve Food Protection Manager Certification Exam?
Learn2Serve: TABC Seller-Server Training Solutions (6)
- Texas Food Handler + TABC Certification Package
- Learn2Serve: TABC Seller-Server Training
- What personal identification numbers are accepted by the Texas Alcoholic Beverage Commission (TABC)?
- How can I check if my TABC completion has been reported?
- What is the Learn2Serve: TABC Seller/Server Course?
Utah Food Handler Solutions (10)
- I took a different food handler course from 360training or Learn2Serve.com. Will it count for my Utah Food Handler Permit?
- Are Food Handler Permits from other states honored in Utah?
- How long will my Utah Food Handler permit be valid?
- Do I need to go to my local health district office to get my Utah Food Handler permit?
- Will I have to pay any extra fees to get my Utah Food Handler permit?
Real Estate Solutions
General Real Estate Education Solutions (10)
- How do I contact an instructor if I need help with course content?
- I'm already licensed in another state. How many credit hours are required to get a real estate license in another state?
- How do I take my State's Real Estate Exam?
- How do I report completed credit hours?
- What happens if I get disconnected from the Internet in the middle of an online lesson?
Georgia Real Estate Education Solutions (4)
- Are you an approved real estate school in the State of Georgia?
- Get Licensed with Confidence: 75-Hour Complete Georgia Agent License Class
- Will you report my credits to the State after completing my Georgia Real Estate Post License Course?
- How do I get my Georgia Prelicense Fundamentals completion reported to the Georgia Real Estate Commission (GREC)?
Texas Real Estate Education Solutions (26)
- Do I need to take a final exam for my Texas Real Estate courses?
- What ELECTIVE Continuing Education (CE) courses do you offer for Texas Real Estate?
- Can I complete my TREC Qualifying Real Estate (Pre-Licensing and Sales Apprentice Education (SAE)) course right after registration?
- When do you report my credits after completing my Texas Real Estate Continuing Education (CE) courses?
- Does 360training offer Code of Ethics training which fulfill National Association of REALTORS® (NAR) requirement?
Washington Real Estate Education Solution (8)
- Are you an approved education course provider by the Washington State Department of Licensing (DOL)?
- How long is the validity of my certificate for completing the 'Washington Real Estate Fundamentals' and 'Washington Real Estate Practice' courses?
- What's the difference between 'Real Estate Brokers' and 'Managing Brokers'?
- Get Licensed with Confidence: 90-Hour Complete Washington Broker License Class
- How to Become a Real Estate Agent in Washington
Insurance Education Solutions
360training Proctoring Services
Proctoring Services Solutions (12)
- All I get is a blue line saying, “Waiting for session to connect” but nothing happens. What should I do?
- The 'Network Check' is unchecked on the 'System Compatibility Test' page.
- I can’t get past the 'Browser Check' on the 'System Compatibility Test' page.
- Browser and System Compatibility Requirements
- I have an iMac or all-in-one desktop with built-in camera. How can I do a room scan?
Recorded Proctoring System (RPS) (23)
- What are the basic rules and guidelines in taking your 'Recorded Proctoring System (RPS)' examination?
- What if I lose my internet connection during my 'Recorded Proctoring System (RPS)' examination?
- Can I take my 'Recorded Proctoring System (RPS)' examination in a public place?
- Can I take a break in the middle of my 'Recorded Proctoring System (RPS)' examination?
- What is Recorded Proctoring? How is it different than Remote Proctoring by many providers offer?
Live Online Proctoring (16)
- My Proctor for my ‘Learn2Serve Food Protection Manager Certification Exam with Online Proctor’ said that he/she cannot hear me but my microphone is working.
- I requested for a proctor over an hour ago for my ‘Learn2Serve Food Protection Manager Certification Exam with Online Proctor’ test but have not been accepted. I don’t have a queue position number. What should I do?
- Is your ‘Learn2Serve Food Protection Manager Certification Exam with Online Proctor’ approved for New York City (NYC)?
- What is the passing score of my ‘Learn2Serve Food Protection Manager Certification Exam with Online Proctor’?
- What will happen if I fail my ‘Learn2Serve Food Protection Manager Certification Exam with Online Proctor’?