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Frequently Asked Questions
Account Access Solutions (5)
Course Player Solutions (10)
- What Devices and Browsers are Supported for my Course?
- What Should I do if my Course is Not Loading?
- Does your course has sound or audio?
- Why I am Getting a 'Session Expired' Message on my Course?
- How do I unlock my course due to validation failure?
Manager Account (Group Purchase) Solutions (11)
- How Can a Manager Add Users/Employees via 'Invitation' Feature?
- How to Create a Training Plan for Employees?
- How Can a Manager Print an Employee's Certificate After Course Completion?
- How to Add and Enroll Multiple Employees in Training?
- How to Get 'Limited-Manager' Access?
Course Gifting (Purchased Course for Someone Else) Solutions (1)
Customer Support Solutions (14)
- How to Clear Cache and Cookies on my Browser?
- How to Use Incognito or Private Browsing?
- What happens if the course expires?
- I purchased the wrong course, can I switch my course to a different one and just pay for the difference?
- I no longer need the course, can I transfer it to somebody's account?
Certificate and Credit Reporting Solutions (5)
- Where do I find my completion certificate?
- Should I select any State in the ‘Course Credit Confirmation’ page of my course if I cannot find my own State?
- Why is my course in Affidavit Pending/Received status?
- Is 360training.com going to report my completion or do I have to do it?
- Can I use my certificate to apply for a job/license in another state?
Enrollment and Registration Solutions (4)
Policy Statements (7)>> See all 7 articles
Van Education Center (VanEd) (2)
TIPS (Training for Intervention ProcedureS) (6)
- Is TIPS the same as 360training?
- How To Register On The New GetTIPS Training Platform?
- How To Log In To My GetTIPS Account And Access My Course?
- How Can I Redeem My GetTIPS Pre-Paid Passport?
- How Can I Redeem My Online Exam Voucher?
Environmental Health & Safety Solutions
OSHA 10 & 30 Hour Outreach Training Solutions (38)
- Can I upgrade my OSHA DOL 'paper card' to 'plastic card'?
- Can I change the name on my online completion certificate as well as on my DOL Card after completing my OSHA 10- & 30-hour Outreach Training courses?
- Can I request for an extension of my OSHA 10/30-hour Outreach course?
- Do you offer OSHA 10/30 Hour Outreach Training Program in Spanish?
- Why do I need to answer the Course Evaluation?
NYC Site Safety Training (SST) Solutions (5)
- My employer is looking for an SST Card and does not accept my OSHA DOL Card...
- Is your OSHA-30 online training ‘actively proctored’?
- Will your OSHA DOL Card be accepted by NY DOB inspectors?
- Does your OSHA course meets the 30-hr training requirement by December 1, 2019 of Local Law 196 of 2017?
- What is the NYC Local Law 196 of 2017?
HAZWOPER Training Solutions (8)
- What if my Annual Refresher training is not taken in 12 months?
- HAZWOPER Basic
- Are your HAZWOPER courses approved or certified by US Department of Labor - OSHA?
- How many modules or lessons does my HAZWOPER course have?
- Will I be getting a wallet card in the mail after completing my HAZWOPER course?
MSHA Training Solutions (5)
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General Safety Training (45)
- Personal Protective Equipment
- Hazardous Substances and Industrial Hygiene
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- Bloodborne Pathogens
- Basic Safety Orientation (GI)
Food & Beverage Solutions
Washington Mandatory Alcohol Server Training (MAST) Solutions (2)
Florida Food Handler Solutions (1)
Arizona Alcohol Solutions (2)
California Alcohol Solutions (17)
- Do I need to be certified to serve alcohol in California?
- Are you an approved RBS training provider for the State of CA?
- Where Can I Get My Server ID?
- How to Register/Create an Account on the California Responsible Beverage Service (RBS) Portal?
- When do you report my course completion to California Responsible Beverage Service (RBS)?
Food Protection Manager Certification Exam (5)
- Learn2Serve Food Safety Management Principles
- I failed the Learn2Serve Food Protection Certification Exam. How many chances do I have to pass it?
- How many questions are there in the Learn2Serve Food Protection Manager Certification Exam?
- Learn2Serve Food Safety Manager Training with Exam - Proctored by 3rd Party Test Center
- How do I register for the Learn2Serve Food Protection Manager Certification Exam?
Illinois BASSET Solutions (3)
Illinois Food Service Sanitation Manager (1)
Learn2Serve Food Handler Training Certificate Program (1)
Learn2Serve: TABC Seller-Server Training Solutions (6)
- Texas Food Handler + TABC Certification Package
- Learn2Serve: TABC Seller-Server Training
- What personal identification numbers are accepted by the Texas Alcoholic Beverage Commission (TABC)?
- How can I check if my TABC completion has been reported?
- What is the Learn2Serve: TABC Seller/Server Course?
Louisiana Responsible Vendor Program (2)
Texas Food Handler & Food Safety Training Solutions (4)
Utah Alcohol Solutions (2)
Utah Food Handler Solutions (10)
- I took a different food handler course from 360training or Learn2Serve.com. Will it count for my Utah Food Handler Permit?
- Are Food Handler Permits from other states honored in Utah?
- How long will my Utah Food Handler permit be valid?
- Do I need to go to my local health district office to get my Utah Food Handler permit?
- Will I have to pay any extra fees to get my Utah Food Handler permit?
Washington Food Safety Training (2)
Real Estate Solutions
Arizona Real Estate Education Solutions (2)
Alabama Real Estate Education Solutions (1)
California Real Estate Education Solutions (1)
Florida Real Estate Education Solutions (2)
General Real Estate Education Solutions (10)
- How do I contact an instructor if I need help with course content?
- I'm already licensed in another state. How many credit hours are required to get a real estate license in another state?
- How do I take my State's Real Estate Exam?
- How do I report completed credit hours?
- What happens if I get disconnected from the Internet in the middle of an online lesson?
Georgia Real Estate Education Solutions (4)
- Are you an approved real estate school in the State of Georgia?
- Get Licensed with Confidence: 75-Hour Complete Georgia Agent License Class
- Will you report my credits to the State after completing my Georgia Real Estate Post License Course?
- How do I get my Georgia Prelicense Fundamentals completion reported to the Georgia Real Estate Commission (GREC)?
Missouri Real Estate Education Solutions (1)
New York Real Estate Solutions (3)
Texas Real Estate Education Solutions (26)
- Do I need to take a final exam for my Texas Real Estate courses?
- What ELECTIVE Continuing Education (CE) courses do you offer for Texas Real Estate?
- Can I complete my TREC Qualifying Real Estate (Pre-Licensing and Sales Apprentice Education (SAE)) course right after registration?
- When do you report my credits after completing my Texas Real Estate Continuing Education (CE) courses?
- Does 360training offer Code of Ethics training which fulfill National Association of REALTORS® (NAR) requirement?
Virginia Real Estate Education Solutions (1)
Washington Real Estate Education Solution (8)
- Are you an approved education course provider by the Washington State Department of Licensing (DOL)?
- How long is the validity of my certificate for completing the 'Washington Real Estate Fundamentals' and 'Washington Real Estate Practice' courses?
- What's the difference between 'Real Estate Brokers' and 'Managing Brokers'?
- Get Licensed with Confidence: 90-Hour Complete Washington Broker License Class
- How to Become a Real Estate Agent in Washington
Insurance Education Solutions
Insurance CE Credit Reporting (1)
New York Insurance Continuing Education (3)
North Carolina Insurance Education Solutions (3)
Oklahoma Insurance Education Solutions (2)
South Carolina Insurance Education Solutions (1)
Texas Insurance Continuing Education (1)
360training Proctoring Services
Proctoring Services Solutions (12)
- All I get is a blue line saying, “Waiting for session to connect” but nothing happens. What should I do?
- The 'Network Check' is unchecked on the 'System Compatibility Test' page.
- I can’t get past the 'Browser Check' on the 'System Compatibility Test' page.
- Browser and System Compatibility Requirements
- I have an iMac or all-in-one desktop with built-in camera. How can I do a room scan?
Recorded Proctoring System (RPS) (23)
- What are the basic rules and guidelines in taking your 'Recorded Proctoring System (RPS)' examination?
- What if I lose my internet connection during my 'Recorded Proctoring System (RPS)' examination?
- Can I take my 'Recorded Proctoring System (RPS)' examination in a public place?
- Can I take a break in the middle of my 'Recorded Proctoring System (RPS)' examination?
- What is Recorded Proctoring? How is it different than Remote Proctoring by many providers offer?
Live Online Proctoring (16)
- My Proctor for my ‘Learn2Serve Food Protection Manager Certification Exam with Online Proctor’ said that he/she cannot hear me but my microphone is working.
- I requested for a proctor over an hour ago for my ‘Learn2Serve Food Protection Manager Certification Exam with Online Proctor’ test but have not been accepted. I don’t have a queue position number. What should I do?
- Is your ‘Learn2Serve Food Protection Manager Certification Exam with Online Proctor’ approved for New York City (NYC)?
- What is the passing score of my ‘Learn2Serve Food Protection Manager Certification Exam with Online Proctor’?
- What will happen if I fail my ‘Learn2Serve Food Protection Manager Certification Exam with Online Proctor’?