How can we help you today?

I requested for a proctor over an hour ago for my ‘Learn2Serve Food Protection Manager Certification Exam with Online Proctor’ test but have not been accepted. I don’t have a queue position number. What should I do?

If you do not have a queue position number on the 'Waiting for proctor' page after requesting for a proctor, please try to do the following basic troubleshooting steps:

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  • Close your existing browser window for the examination.
  • Check your internet speed by clicking here.
    • Our minimum requirement speed is at least 4 MBPS or greater for Upload and Download. Ping should be at least 5 below. (Tethering and Hotspots are NOT allowed).
  • Clear your browser cache and cookies. Please click here on how to clear cache and cookies on different browser.
  • Try to connect to a proctor again.
  • If it does not work, kindly switch browser.

Note: If you are using a company issued device and/or company internet, kindly check with your local IT admin if there any restrictions that are set in your machine and/or internet connection.


If you need further assistance, you may email us at support@360training.comchat with us live or call us at (877) 881-2235. We are open from 7 AM CST to 8 PM CST, Mondays through Fridays.

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