My Proctor for my ‘Learn2Serve Food Protection Manager Certification Exam with Online Proctor’ said that he/she cannot hear me but my microphone is working.

If your microphone is working but the proctor cannot hear, please try to do the following basic troubleshooting steps:

• Close your existing browser window for the examination.
• Check your internet speed by clicking here.
  • Our minimum requirement speed is at least 4 MBPS or greater for Upload and Download. Ping should be at least 5 below. (Tethering and Hotspots are NOT allowed).
• Clear your browser cache and cookies. Please click here on how to clear cache and cookies on different browser.
• Check if your microphone is working by clicking here.
  • If it did not work on the website, kindly have someone check your device.
  • If it worked, kindly check if you have allowed microphone access by clicking here.
• You may want to check also your microphone input and output by clicking here, or check the volume of your microphone by clicking here.
• You may want to switch browser as well.

If you need further assistance, you may email us at support@360training.com, chat with us live or call us at (877) 881-2235. We are open from 7 AM CST to 8 PM CST, Mondays through Fridays.