If you are getting a blue line saying, “Waiting for session to connect” and nothing happens, please try to do the following basic troubleshooting steps: Image…
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Upon accessing your examination and the 'Network Check' is unchecked on the 'System Compatibility Test' page, you may want to check your internet speed by clicking here. Image…
Upon accessing your examination and you cannot get past the 'Browser Check' on the 'System Compatibility Test' page, please make sure you are using a compatible browser for your examination on your…
Operating System: Windows (Version 7 +) and MacOS (Catalina, Big Sur, Monterey, Ventura) Chromebook, iPad, tablet, and mobile devices are NOT supported Web Browser: Google Chrome, Mozilla…
A room scan is required to ensure the integrity of the examination session. You will need to move your device or web camera around for the scan. If you are unable to do this or have an iMac or a…
If you are using Google Chrome and Microsoft Edge browsers, please follow the below steps to share your entire screen: Click the ‘Your Entire Screen’ option. Then, click the box/mini screen in the…
MAC users (Catalina OS to higher OS) need to do some additional steps in order to enable screen sharing. First, you need to go to 'System Preferences' by clicking the 'Apple Icon' at the top left…
If you experience technical issues with your web camera, microphone, or screen sharing during the examination, your exam will be denied by the proctor. Please click here if your camera/microphone is…
Upon accessing your course, please make sure that you have allowed Camera and Microphone access to our website, https://iproctoring.360training.com, and ensure that no other application is accessing…
No. You must show a Valid Government Issued ID such as Driver’s License, State ID, Passport, Passport Card, Department of Defense Identification Card. If you need further assistance, you may email…