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All I get is a blue line saying, “Waiting for session to connect” but nothing happens. What should I do?

If you are getting a blue line saying, “Waiting for session to connect” and nothing happens, please try to do the following basic troubleshooting steps:

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  • Close your existing browser window for the examination.
  • Check your internet speed by clicking here.
    • Our minimum requirement speed is at least 4 MBPS or greater for Upload and Download. Ping should be at least 5 below. (Tethering and Hotspots are NOT allowed).
  • Clear your browser cache and cookies. Please click here on how to clear cache and cookies on different browser.
  • Try switching browser.

 If you need further assistance, you may email us at support@360training.comchat with us live or call us at (877) 881-2235. We are open from 7 AM CST to 8 PM CST, Mondays through Fridays.

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