Frequently Asked Questions

Can I take a break during the exam?

No, you are not allowed to take a break during the exam or interact with anyone else during that time.

Tue, 21 Aug, 2018 at 1:18 PM
Who will proctor my exam?

An eligible staff member from our company will proctor your exam.

Tue, 21 Aug, 2018 at 1:15 PM
What is Recorded Proctoring? How is it different than Remote Proctoring by many providers offer?

Recorded proctoring is an advanced form of remote proctoring. With this solution the proctor is remote and does not have…

Tue, 21 Aug, 2018 at 1:18 PM
What happens to my exam Video after the exam after proctor decision?

The video will stay in our records for 4 years.

Tue, 21 Aug, 2018 at 1:34 PM
Are the TX Pre-License and TX SAE exams closed book?

Yes. You must not use any reference material including books, PDFs, phones, tablets, websites etc.

Tue, 21 Aug, 2018 at 1:21 PM
Can I speak with the proctor?

No. Due to the exhaustive requirements of proctoring exams diligently it is not possible for the proctors to take questions….

Tue, 21 Aug, 2018 at 1:13 PM
Will my exam get proctored if I fail the exam?

No.

Tue, 21 Aug, 2018 at 1:14 PM
How can I move on to the next slide?

You may need to scroll down in your exam window within the RPS module to see the Next or Begin…

Fri, 17 Aug, 2018 at 5:15 PM
What if I lose my internet connection during the exam?

You will need to retake the exam.

Tue, 21 Aug, 2018 at 1:20 PM
Can I buy individual courses with RPS?

Not at the moment. RPS is only available in package purchases as an add-on for an additional fee.

Tue, 21 Aug, 2018 at 1:23 PM
How can I do an effective room scan on a desktop or a laptop?

A sample room scan video is shared before the exam and at the time of the room scan. You will…

Tue, 21 Aug, 2018 at 1:21 PM
I passed the exam but I am not sure if my exam video was saved. On exiting the browser, it said ‘Your changes may not have been saved.’ What do I do now?

If you passed the exam, your exam video is saved. You must read the end-of-course instructions screen to find out…

Tue, 21 Aug, 2018 at 1:36 PM
Can I take the exam in a public place?

Yes, but it is strongly recommended that you take the exam in a separate, closed room without any distractions or…

Tue, 21 Aug, 2018 at 1:19 PM
Is proctoring required for Texas SAE courses Legal I & II?

No. These courses do not require proctoring under the rules.

Tue, 21 Aug, 2018 at 1:24 PM
What if the web camera, mic or screen sharing is not working?

Your exam will be denied if the RPS module is not able to access these things for any reason

Fri, 17 Aug, 2018 at 5:18 PM
Who will see my exam video?

Only the assigned proctor and TREC personnel may see your video.

Tue, 21 Aug, 2018 at 1:16 PM
What if I exit the browser before finishing the exam?

Your exam will not get proctored if you do not finish and pass your exam.

Tue, 21 Aug, 2018 at 1:13 PM
My status shows as ‘Affidavit Pending’. What does this mean?

It means your exam is pending Proctor review.

Tue, 21 Aug, 2018 at 1:23 PM
Why do I need to take a proctored exam?

Regulators require that students take a proctored final exam with an approved provider to be eligible for a credit.

Tue, 21 Aug, 2018 at 1:14 PM
If I fail an exam do I need to repurchase the proctoring service?

No. Unlike other providers, the proctoring service you purchase can be used on all your exam attempts in courses that…

Tue, 21 Aug, 2018 at 1:34 PM
What if the web camera, mic or screen sharing is not working?

Your exam will be denied if the RPS module is not able to access these things for any reason.

Tue, 21 Aug, 2018 at 1:32 PM
Can I take the exam on a mobile phone or tablet?

No, we do not have this capability at the moment, but we are working on making this compatible with mobile…

Fri, 17 Aug, 2018 at 5:19 PM
Can I skip the room scan?

No. Your exam will be denied approval if you do.

Tue, 21 Aug, 2018 at 1:22 PM
I don’t see the next screen button?

You may need to scroll down in your exam window within the RPS module to see the Next or Begin…

Fri, 17 Aug, 2018 at 5:17 PM
I have an iMac or all-in-one desktop?

An example room scan video is shared before the exam and at the time of the room scan. ¬†You will…

Tue, 21 Aug, 2018 at 1:22 PM
If I fail an exam, do I need to repurchase proctoring service?

No. Unlike other providers, you purchase proctoring service on all your attempts in courses that are included in your package….

Tue, 21 Aug, 2018 at 1:32 PM
Can I use my school ID or job ID in the validation process?

No. You must show a valid State ID

Tue, 21 Aug, 2018 at 1:18 PM
How much time does it take for the exam to be proctored?

It takes 3-5 business days for an exam to be proctored and a total of 3-7 business days for the…

Tue, 21 Aug, 2018 at 1:15 PM
My status shows as ‘Affidavit Received’. What does this mean?

It means your exam has been approved by the proctor and is pending final review by our accreditation team for…

Tue, 21 Aug, 2018 at 1:35 PM
Will I be given the reason if my exam is denied approval by the proctor?

Due to the high volume of exams that are proctored daily, it is not possible for us to document and…

Tue, 21 Aug, 2018 at 1:13 PM